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Very new hotel. As such they have not worked the kinks out of the system yet. When the toilet was broken and we had to switch rooms it took hours of them running around and me talking to people to do so. Then when I talked to management the next day they would only give my a pittance of a discount on the next nights stay. We missed our dinner... I was upset. It should be a comped night no questions asked for what we went through.
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
Room Too expensivee
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
Sa situation dans la rue la plus vivante de key west est appreciable quand on y dort qu'1nuit! Presence d'une vue splendide sur le toit de l'hotel Salle de bain peu moderne
excellente situation, en plein centre de Key West, mais chambres très bien insonorisées. Terrasse panoramique réservée aux clients de l'hotel : vue magnifique sur KW. Grandes chambres bien décorées, jolie petite piscine, restaurant sympathique, personnel fort aimable.
Notre chambre était charmante et décorée avec beaucoup de goût, très Key West. Extrêmement calme. Belle piscine sur le toit.
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
A very nice and charming place to stay. A great value and perfect for couples. The staff are wonderful! We will definitely be back. If you decide not to pay the $25/day to park in their spaces it can get a bit tricky to find parking.
everything is perfect! excellent place for stay! love this hotel!
It was a beautiful hotel with really stunning landscaping and great pools. Pricey, but worth it in my opinion
The resort is broken up into small pool areas. We were given a street facing room which had road construction going on all week, making the balcony unusable and preventing sleep at night. The VACANCY sign was posted at the office. We feel they should have been sensitive to this situation and given us another room.
La vue sur la mer. Cet hôtel n'a rien de luxueux. De plus c'est un hôtel rénové. Le prix demandé pour une chambre standard, soit 254,00$ la nuit est ``over price``.Nous avions loué une chambre standard et ce que nous voyons sur internet ne représente pas la réalité. Le passage de la chambre à la salle de bain est très étroit et tout semble avoir été mis dans la chambre de bain. Il aurait été beaucoup mieux de ne pas avoir de bain à remous et avoir plus d'espace côté chambre. Nous avons déjeuner au resto de l'hôtel, et là aussi c'était hors prix pour un déjeuner. De plus, si nous avions pu annuler la 2e nuit sans frais, nous aurions déménagé d'hotel.
La situation excellente sur Duval St, et pour le coucher de soleil magnifique ! La baignoire à remous dans la salle de bain. Ca reste un peu cher...!
très bon rapport qualité prix, accueil excellent, sympathique, professionnel, excellente prestation, aucun regret, demander une chambre avec vue sur la mer et sur la place
Friendly and helpful staff, nice facility, and a great location.
Perfect place for us to stay. It was close to Duval sr so could walk every where Staff was very accommodating & nice breakfast included! Def will go back!
If you are looking for a place with Very helpful staff great location and romantic Key West Charm then you found it here
Staff was wonderful, location was perfect, room was comfortable and clean, guests were quiet, beautiful setting, way better than staying at a normal hotel The bathroom got a little warm with no vent or fan.
The room was very spacious, clean, and comfortable. Staff was very friendly and helpful. Great location right around the corner from all the action on duval. Very pleased overall!!!
Lovely setting and location No or little hot water and water pressure. Limited WiFi
We have stayed here many times, and it is always amazing. Heron House is beautifully maintained, the rooms are spacious, and the staff are wonderful. We can't wait to come back again. Having to leave!
We have stayed here in the past and decided to return for our anniversary. The gentleman at the front desk was amazing. Very kind and helpful. The room was wonderful and the beds very comfortable. The whole property is beautiful and very relaxing. Although you are just a block from busy Duval street, you feel like you are in your own secluded retreat.
Heron House was a lovely vacation spot. The staff were friendly and polite. The bed was like sleeping on a cloud. It was spacious and so relaxing. It was nice to sit out by the pool and enjoy breakfast. They create an environment of guests to mingle, if they so choose. I was grateful we choose this beautiful spot to spend our vacation after my 165 mile bike ride. The could improve the shower curtain placement.
I have stayed at the Cypress House a couple times now. Staff is always friendly and accommodating. The room I stayed in was very comfortable and clean. Also, the location is great being a couple blocks from the best bars on Duval Street. Nothing
We were greeted in the office by Scott and Dennis, both of whom were very welcoming and friendly. They answered our questions, showed us around the property, and were more than helpful in getting us situated. The location is tough to beat -- it's a block off Duvall St. and walking distance to the waterfront (and if you're planning a trip on the Dry Tortugas ferry, it's a stones throw from the marina). There's no parking on site, but they offer a reduced rate at a garage a few blocks away. The property is beautifully maintained with modern conveniences. The bed was comfortable and the adjoining porch was enjoyable in the evening. Keep in mind this is a block from Duvall Street and no amount of sound proofing can remove all of the noise drifting by on the street. It was also a bit on the pricey side, though not out of character for that neighborhood.
My husband and I came to Key West for a short getaway. We were very please with Ambrosia. The staff and amenities met all of our expectations. The staff was lovely, the breakfast was delicious with many hot and cold choices, the property was beautiful and quiet and we loved being only a couple of blocks from Duval street. We liked that we could relax and recharge at Ambrosia when we needed to and we could walk down to Duval street for the action. I wish we could have stayed longer.
The staff here is amazing, especially Lexi at the front desk/office. She constantly answered our questions and gave great suggestions and met all of our needs. She was extremely accommodating to things we needed while traveling with a 2.5 yr old. The rest of the staff was amazing as well, we just mainly interacted with Lexi. The rooms are very clean with comfortable beds. The hotel is very quaint with beautiful grounds and great pools. They provide a full complimentary hot breakfast which was delicious. It is very close to everything you need in town so you can walk almost everywhere! If we came back to Key West we would definitely stay at the Ambrosia again! The ONLY con I would say is that the wifi is very slow.
Staff was very helpful and friendly, room was very comfortable and clean. Would definitely stay again!
Liked just about everything! The beautiful historic property is well located just steps from Duval Street and within easy walking distance to all attractions yet peaceful and quiet for sleeping at night. The staff is friendly and helpful, the rooms are beautifully furnished, there is a pool, and an excelled full breakfast is included as well as a two hour open bar each evening. Only 28 guest rooms and easy to meet very nice fellow guests at breakfast and evening cocktails. We were first timers, many of the guests we spoke with were repeat guests, and we will be too. There is also a pool, and can sit around very nice patio area around the pool. We liked everything, there was not anything to not like!