Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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9,6
Fast and friendly service
Points positifs : Like how quickly we were able to check in and out
Points négatifs : The car was not as clean as it could be
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6,0
Points négatifs : Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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10,0
Points positifs : Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Points négatifs : nothing that I did no like.
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2,8
Points positifs : Was in key west.
Points négatifs : They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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10,0
Points positifs : The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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2,0
They need to figure out a better way
Points négatifs : Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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8,0
Points positifs : The price
Points négatifs : no cruise control or bluetooth
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2,0
Maddening
Points positifs : Nothing!!!
Points négatifs : We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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2,4
Car stolen by ALAMO from Vallet Parking!
Points négatifs : Drove to Parrot Key Hotel in Key West. Parked in Vallet. Went for swim, came out to get car, going to dinner. NO CAR. Reported to Police, report filed. Hotel reviewed security video...ALAMO van with two men inside (ALAMO sigh on van) one man got out went to vallet asked for key and STOLE the car! Personal items inside, car and items not returned! STRANDED in Key West with HURRICANE on the way! WTF
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2,0
Put lives in danger
Points positifs : Nothing
Points négatifs : Don’t make reservations for cars that you do not have. Dozens of people made reservations for rental cars during a mandatory evacuation. Alamo said they had cars then refused to honor their reservations. By the time customers found out there were do cars it was too late to make arrangements to leave.
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10,0
I'm becoming a big Alamo fan
Points positifs : Customer service plus Nissan upgrade equals WIN.
Points négatifs : Car was not on full–but that's okay they just had me turn in as was. Perfect!
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3,6
No after hours return
Points positifs : Quick service
Points négatifs : When returning in key west, Alamo closes at 6 and there is no drop box for keys. Called customer service and they suggested I drop car at Tampa (seriously? I rented from Fort Lauderdale). Was charged the next day rental to drop off during business hours instead of within 24 hours if they had a drop box.
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9,6
Fast and friendly service
Points positifs : Like how quickly we were able to check in and out
Points négatifs : The car was not as clean as it could be
avis de
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10,0
Points positifs : Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Points négatifs : nothing that I did no like.
avis de
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10,0
Points positifs : The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
avis de
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10,0
I'm becoming a big Alamo fan
Points positifs : Customer service plus Nissan upgrade equals WIN.
Points négatifs : Car was not on full–but that's okay they just had me turn in as was. Perfect!
avis de
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6,0
Points négatifs : Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
avis de
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2,8
Points positifs : Was in key west.
Points négatifs : They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
avis de
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2,0
They need to figure out a better way
Points négatifs : Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
avis de
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2,0
Maddening
Points positifs : Nothing!!!
Points négatifs : We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
avis de
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2,4
Car stolen by ALAMO from Vallet Parking!
Points négatifs : Drove to Parrot Key Hotel in Key West. Parked in Vallet. Went for swim, came out to get car, going to dinner. NO CAR. Reported to Police, report filed. Hotel reviewed security video...ALAMO van with two men inside (ALAMO sigh on van) one man got out went to vallet asked for key and STOLE the car! Personal items inside, car and items not returned! STRANDED in Key West with HURRICANE on the way! WTF
avis de
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2,0
Put lives in danger
Points positifs : Nothing
Points négatifs : Don’t make reservations for cars that you do not have. Dozens of people made reservations for rental cars during a mandatory evacuation. Alamo said they had cars then refused to honor their reservations. By the time customers found out there were do cars it was too late to make arrangements to leave.
avis de
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3,6
No after hours return
Points positifs : Quick service
Points négatifs : When returning in key west, Alamo closes at 6 and there is no drop box for keys. Called customer service and they suggested I drop car at Tampa (seriously? I rented from Fort Lauderdale). Was charged the next day rental to drop off during business hours instead of within 24 hours if they had a drop box.
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