Avis des clients
Note globale
8,5 Excellent
Basé sur 39 avis
Note générale
8,5
Propreté
8,5
Confort
8,6
Prise en charge/Retour
8,2
Rapport qualité/prix
8,8
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Voitures de location à Key West - Avis et annuaire des agences
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Key West
2516 N Roosevelt Blvd
+1 844 868 8503
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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6,0
Points positifs : Cancelled the reservation without problem.
avis de
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4,0
Never Again!
Points négatifs : I promised I would never rent a car from Alamo after a previous bad experience but I let my guard down and tried them one more time. Won't do it again.
avis de
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10,0
Points positifs : Key West staff great! Great value too!
avis de
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10,0
Points positifs : Great car
avis de
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7,2
Points positifs : Pick up and Drop off a distance from the airport in small and cramped building. Very friendly and helpful staff. Good experience except the building/location.
avis de
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10,0
Perfect experience.
Points positifs : Fast reservation online., quick checkout at the counter, nice clean car which was a hybrid and worked flawlessly. And it was a great deal. Couldn't ask for anything more.
Points négatifs : It was a long drive.
avis de
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10,0
Points positifs : Very fast and friendly service. Very professional.
Points négatifs : No cons
avis de
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6,4
Points positifs : Deal was good deal after I got an upgrade, due to "what I didn't like". Upon returning the vehicle I had a great experience with the 2 females in Ft Lauderdale airport. Both were very professional and very funny. I returned my car @ 2:15 pm on 3/7/17. Please give them a pat on the back, they deserve it.
Points négatifs : Upon arrival everything went very smooth until I went to get in the car, Hyundai Elantra. When I opened the door the driver was stained with something previous renter spilled. I was then offered a Chevy Malibu. Nice car! Upon leaving I noticed the fuel gauge on the Malbu was not completely full, but I had paid extra so I wouldn't have purchase fuel.
avis de
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10,0
Points positifs : They didn't have a compact car available at that time so without any delay the upgraded me same rate to a caravan and when asked about the fuel difference they said no charge . Very good troubling shooting and the agent Travis made it easy.
avis de
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10,0
Quick and Easy!
Points positifs : Quick, easy, great customer service. Thank you Alamo and Kayak.
avis de
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8,4
Easy
Points positifs : The drop off was easy to find
avis de
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10,0
Good points.
Points positifs : The paperwork at the drop-off point went smoothly. The post-inspection process went smoothly and was completed in a very short time.
avis de
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10,0
Points positifs : Key West staff great! Great value too!
avis de
-
10,0
Points positifs : Great car
avis de
-
10,0
Perfect experience.
Points positifs : Fast reservation online., quick checkout at the counter, nice clean car which was a hybrid and worked flawlessly. And it was a great deal. Couldn't ask for anything more.
Points négatifs : It was a long drive.
avis de
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10,0
Points positifs : Very fast and friendly service. Very professional.
Points négatifs : No cons
avis de
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10,0
Points positifs : They didn't have a compact car available at that time so without any delay the upgraded me same rate to a caravan and when asked about the fuel difference they said no charge . Very good troubling shooting and the agent Travis made it easy.
avis de
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10,0
Quick and Easy!
Points positifs : Quick, easy, great customer service. Thank you Alamo and Kayak.
avis de
-
10,0
Good points.
Points positifs : The paperwork at the drop-off point went smoothly. The post-inspection process went smoothly and was completed in a very short time.
avis de
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6,0
Points positifs : Cancelled the reservation without problem.
avis de
-
4,0
Never Again!
Points négatifs : I promised I would never rent a car from Alamo after a previous bad experience but I let my guard down and tried them one more time. Won't do it again.
avis de
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6,4
Points positifs : Deal was good deal after I got an upgrade, due to "what I didn't like". Upon returning the vehicle I had a great experience with the 2 females in Ft Lauderdale airport. Both were very professional and very funny. I returned my car @ 2:15 pm on 3/7/17. Please give them a pat on the back, they deserve it.
Points négatifs : Upon arrival everything went very smooth until I went to get in the car, Hyundai Elantra. When I opened the door the driver was stained with something previous renter spilled. I was then offered a Chevy Malibu. Nice car! Upon leaving I noticed the fuel gauge on the Malbu was not completely full, but I had paid extra so I wouldn't have purchase fuel.
avis de
Avis sur Avis
Agences
╳
Avis
Agences à Key West
3495 South Roosevelt Boulevard
+1 305 296 8744
Avis des clients
Note globale
7,5 Bien
Basé sur 14 avis
Note générale
7,6
Propreté
7,7
Confort
7,6
Prise en charge/Retour
7,1
Rapport qualité/prix
7,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Flexible drop off
Points positifs : We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.
Points négatifs : You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
avis de
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7,6
Pickup time changed without notice
Points positifs : Great rental car
Points négatifs : We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.
avis de
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10,0
Personnel were pleasant and helpful
Points positifs : courtesy
avis de
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10,0
Great rental - no issues.
Points positifs : Quick service at the airport, but we flew in at a non-busy time.
Points négatifs : Tgey always try to up sell yiu, but thats just business.
avis de
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6,4
Bad Wipers, Underinflated Tires
Points positifs : car had a motor, ran well.
Points négatifs : Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.
avis de
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10,0
Le personnel était aimable et serviable
Points positifs : Navette gratuite
avis de
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10,0
Flexible drop off
Points positifs : We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.
Points négatifs : You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
avis de
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10,0
Personnel were pleasant and helpful
Points positifs : courtesy
avis de
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10,0
Great rental - no issues.
Points positifs : Quick service at the airport, but we flew in at a non-busy time.
Points négatifs : Tgey always try to up sell yiu, but thats just business.
avis de
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10,0
Le personnel était aimable et serviable
Points positifs : Navette gratuite
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Key West
3495 South Roosevelt Road
+1 305 294 8868
Avis des clients
Note globale
8,0 Excellent
Basé sur 49 avis
Note générale
8,0
Propreté
8,0
Confort
8,2
Prise en charge/Retour
8,1
Rapport qualité/prix
7,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : Easy drop-off
avis de
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8,0
Points négatifs : Contract showed an alarming 40% higher total cost than the reservation. This included an extra day due to a forty-minute early pickup. This resolved itself when I returned the car early; however, the customer emotions would be better served by waiting to see when car is returned before showing an overcharge.
avis de
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9,6
Points positifs : Thank you so much for the ability to receive compensation for returning the car with more gas then what it started with. In addition, the ease of being able to drop it off at a Florida Key location instead of having to drive to Miami was amazingly convenient and overall, a wonderful experience.
Points négatifs : Dropping off the car was a slight difficulty if you had never done it at this location. The instructional signs could use a minor update to simply state, "Park in any Budget parking spot....remember mileage, etc...please visit Budget front desk." Something simple and rather easy, but could save time for travelers in the future.
avis de
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6,0
Nice car
Points positifs : Fun to drive
Points négatifs : Quote was 111.00 for 2 day ended up being over 600.00 after I added 1more day. Not happy at all, way over charged.
avis de
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2,0
Terrible
Points positifs : Nothing
Points négatifs : Terrible experience. The rental agency overbooked our vehicle and then sent us to another location, which required a cab ride. The second location did not have a car for us either. After the fifteen minute cab ride we were informed that we would not be able to get our car for two hours. They offered only a minimal discount after delaying our trip for hours. Budget should ensure that cars that have been booked in advance (over a month) are available and reservations should be secure. Additionally upon returning the car, we were told that we would receive a call reviewing he charges. This was never received and our card was not charged for several days.
avis de
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7,6
Points négatifs : Ordered a convertible and there were not any available. The car sounded like it needed maintenance. Maybe the back tie rose was broken. Very loud.
avis de
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2,0
Points positifs : Easy drop off.
avis de
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10,0
Business car rental
Points positifs : The hard top Mustang I was given in place of a Ford Fusion was very nice and rode well.
Points négatifs : I have no negative issues to report from this rental experience.
avis de
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5,6
Points négatifs : Drop off was confusing. I didn't know where I was supposed to park and there was nobody to direct me
avis de
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2,0
Points négatifs : There was none there at 7:15 am on the drop off
avis de
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10,0
Points positifs : Rep in Airport, Ping, was very courteous and prompt. I don't remember the nme of the agent in Cape Coral, (return) but he was outstanding. I rented a Malibu and got 40 MPH.
avis de
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2,0
Points positifs : It was cancelled due to weather
avis de
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10,0
Points positifs : Easy drop-off
avis de
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9,6
Points positifs : Thank you so much for the ability to receive compensation for returning the car with more gas then what it started with. In addition, the ease of being able to drop it off at a Florida Key location instead of having to drive to Miami was amazingly convenient and overall, a wonderful experience.
Points négatifs : Dropping off the car was a slight difficulty if you had never done it at this location. The instructional signs could use a minor update to simply state, "Park in any Budget parking spot....remember mileage, etc...please visit Budget front desk." Something simple and rather easy, but could save time for travelers in the future.
avis de
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10,0
Business car rental
Points positifs : The hard top Mustang I was given in place of a Ford Fusion was very nice and rode well.
Points négatifs : I have no negative issues to report from this rental experience.
avis de
-
10,0
Points positifs : Rep in Airport, Ping, was very courteous and prompt. I don't remember the nme of the agent in Cape Coral, (return) but he was outstanding. I rented a Malibu and got 40 MPH.
avis de
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8,0
Points négatifs : Contract showed an alarming 40% higher total cost than the reservation. This included an extra day due to a forty-minute early pickup. This resolved itself when I returned the car early; however, the customer emotions would be better served by waiting to see when car is returned before showing an overcharge.
avis de
-
7,6
Points négatifs : Ordered a convertible and there were not any available. The car sounded like it needed maintenance. Maybe the back tie rose was broken. Very loud.
avis de
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6,0
Nice car
Points positifs : Fun to drive
Points négatifs : Quote was 111.00 for 2 day ended up being over 600.00 after I added 1more day. Not happy at all, way over charged.
avis de
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2,0
Terrible
Points positifs : Nothing
Points négatifs : Terrible experience. The rental agency overbooked our vehicle and then sent us to another location, which required a cab ride. The second location did not have a car for us either. After the fifteen minute cab ride we were informed that we would not be able to get our car for two hours. They offered only a minimal discount after delaying our trip for hours. Budget should ensure that cars that have been booked in advance (over a month) are available and reservations should be secure. Additionally upon returning the car, we were told that we would receive a call reviewing he charges. This was never received and our card was not charged for several days.
avis de
-
2,0
Points positifs : Easy drop off.
avis de
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5,6
Points négatifs : Drop off was confusing. I didn't know where I was supposed to park and there was nobody to direct me
avis de
-
2,0
Points négatifs : There was none there at 7:15 am on the drop off
avis de
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2,0
Points positifs : It was cancelled due to weather
avis de
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Key West
2516 N Roosevelt Blvd
+1 305 292 0220
Avis des clients
Note globale
8,3 Excellent
Basé sur 8 avis
Note générale
8,3
Propreté
8,5
Confort
8,5
Prise en charge/Retour
8,3
Rapport qualité/prix
8,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Easy Drop Off No Shuttle Back to Hotel
Points positifs : Easy Drop Off, Check, and Finalization of rental
Points négatifs : No ride back to hotel, had to get cab.
avis de
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8,0
Points négatifs : They employees take care customers very good
avis de
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9,2
Restitution facile, pas de navette pour retourner
Points positifs : Formalité de retour de vérification et de finalisation de location faciles
Points négatifs : Il n'y a pas de retour à l'hôtel, j'ai dû y aller en taxi.
avis de
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8,0
Points négatifs : Ils ont les employés prennent soin des clients très bien
avis de
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9,2
Easy Drop Off No Shuttle Back to Hotel
Points positifs : Easy Drop Off, Check, and Finalization of rental
Points négatifs : No ride back to hotel, had to get cab.
avis de
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9,2
Restitution facile, pas de navette pour retourner
Points positifs : Formalité de retour de vérification et de finalisation de location faciles
Points négatifs : Il n'y a pas de retour à l'hôtel, j'ai dû y aller en taxi.
avis de
Agences
╳
Europcar
Agences à Key West
2516 North Roosevelt Blvd
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Key West
3491 S. Roosevelt Blvd
+1 305 294 1039
5901 Nw 24 Way
9547713749
Avis des clients
Note globale
7,6 Bien
Basé sur 31 avis
Note générale
7,7
Propreté
7,9
Confort
7,8
Prise en charge/Retour
7,8
Rapport qualité/prix
7,4
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : I enjoyed the convertible
avis de
-
7,2
Points négatifs : No good drop off point at this airport. We had to walk across and then walk all the way back to the other side of the airport. Car was not cleaned on the outside.
avis de
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2,0
No help.
Points positifs : I had booked the wrong pick up point for the car. My reservation was useless, they didn't even give the option of applying any of my prepaid reservation to the new one I had to make. My 40 rate went up to 240, then she offered 120. The new kiosks w/ an agent on a screen are awful. Terrible technology.
avis de
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10,0
Happy
Points positifs : The small airport was crowded and several people were in line to get a car. The gentleman behind the desk was quick, very pleasant and well organized. We soon was on our way.
avis de
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8,8
Points positifs : Rental location was perfect..., just outside the terminal.
Points négatifs : This car did not have push button ignition and I ended up having to call Roadside Assistance to unlock the car because I inadvertent left the key on the seat and locked the door. I will never ever rent another car that does not have push button ignition... as this incident cost me $84 to get the car unlocked to retrieve the keys.
avis de
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10,0
Points positifs : The final cost and car were just what we expected, thank you.
avis de
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3,6
Points positifs : Nothing.
Points négatifs : I made a reservation and no cars were available. The experience was non-existent.
avis de
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8,0
Clean and mechanically sound
Points positifs : The car was clean, late model not too many miles. About what you'd expect. Only concern was The scuffs/paint from other cars on the front And rear bumper. Was not told about this Ahead of time was concerned they would think I caused the damage. I've experienced this With other rental companies my opinion is that Damage should be disclosed up front so as to Relieve the customer of any fear of being held Responsible for pre existing damage.
avis de
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7,6
upgrade feels like a down grade
Points positifs : customer service was good
Points négatifs : upgrade felt more like a down grade. I reserved a premium car that had a V6 and upgraded to to a SUV that had a four cylinder engine, it is the lack of power that felt like I was down graded.
avis de
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10,0
Points positifs : J'ai beaucoup aimé le canapé
avis de
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10,0
Points positifs : Le coût final et la voiture était exactement ce que nous avions espéré. Nous vous en remercions.
avis de
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3,6
Points positifs : Il n'y a rien.
Points négatifs : J'ai fait une réservation et aucune voiture n'était disponible. L'expérience a été non-existante
avis de
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10,0
Points positifs : I enjoyed the convertible
avis de
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10,0
Happy
Points positifs : The small airport was crowded and several people were in line to get a car. The gentleman behind the desk was quick, very pleasant and well organized. We soon was on our way.
avis de
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8,8
Points positifs : Rental location was perfect..., just outside the terminal.
Points négatifs : This car did not have push button ignition and I ended up having to call Roadside Assistance to unlock the car because I inadvertent left the key on the seat and locked the door. I will never ever rent another car that does not have push button ignition... as this incident cost me $84 to get the car unlocked to retrieve the keys.
avis de
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10,0
Points positifs : The final cost and car were just what we expected, thank you.
avis de
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10,0
Points positifs : J'ai beaucoup aimé le canapé
avis de
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10,0
Points positifs : Le coût final et la voiture était exactement ce que nous avions espéré. Nous vous en remercions.
avis de
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7,2
Points négatifs : No good drop off point at this airport. We had to walk across and then walk all the way back to the other side of the airport. Car was not cleaned on the outside.
avis de
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8,0
Clean and mechanically sound
Points positifs : The car was clean, late model not too many miles. About what you'd expect. Only concern was The scuffs/paint from other cars on the front And rear bumper. Was not told about this Ahead of time was concerned they would think I caused the damage. I've experienced this With other rental companies my opinion is that Damage should be disclosed up front so as to Relieve the customer of any fear of being held Responsible for pre existing damage.
avis de
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7,6
upgrade feels like a down grade
Points positifs : customer service was good
Points négatifs : upgrade felt more like a down grade. I reserved a premium car that had a V6 and upgraded to to a SUV that had a four cylinder engine, it is the lack of power that felt like I was down graded.
avis de
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2,0
No help.
Points positifs : I had booked the wrong pick up point for the car. My reservation was useless, they didn't even give the option of applying any of my prepaid reservation to the new one I had to make. My 40 rate went up to 240, then she offered 120. The new kiosks w/ an agent on a screen are awful. Terrible technology.
avis de
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3,6
Points positifs : Nothing.
Points négatifs : I made a reservation and no cars were available. The experience was non-existent.
avis de
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3,6
Points positifs : Il n'y a rien.
Points négatifs : J'ai fait une réservation et aucune voiture n'était disponible. L'expérience a été non-existante
avis de
Agences
╳
National
Agences à Key West
2516 N Roosevelt Blvd
+1 844 868 8504
Agences
╳
Sunnycars
Agences à Key West
2516 N. Roosevelt Blvd.
Thrifty
Avis sur Thrifty
Agences
╳
Thrifty
Agences à Key West
3495 S Roosevelt Blvd
+1 877 283 0898
Avis des clients
Note globale
7,1 Bien
Basé sur 13 avis
Note générale
7,1
Propreté
7,2
Confort
7,4
Prise en charge/Retour
6,9
Rapport qualité/prix
6,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Quick Way to Key West
Points positifs : Great return staff. Helpful and efficient
avis de
-
2,0
Points négatifs : Very unprofessional,rude and disrespectful. Last time using your services.
avis de
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10,0
Drop off gone great!
Points positifs : I ended up contracting with Dollar rental and there drop off option went smooth.
Points négatifs : The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
avis de
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6,4
Points négatifs : When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference. I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
avis de
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6,0
Points positifs : Pick up was easy and fast.
Points négatifs : Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
avis de
-
9,6
Moyen rapide à Key West
Points positifs : Bien sûr le personnel. Serviable et efficace
avis de
-
2,0
Points négatifs : Très peu professionnel et désagréable et irrespectueux. La dernière dans votre service.
avis de
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6,0
Points positifs : La prise en charge a été facile et rapide.
Points négatifs : Déposant à Miami n'était pas facile. Thrifty propose des locations panneaux n'étaient pas facile à découvrir. L'hôtel avait l'air d'avoir été fermé. Qu'une seule personne et il s'est montré très désagréable.
avis de
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9,6
Quick Way to Key West
Points positifs : Great return staff. Helpful and efficient
avis de
-
10,0
Drop off gone great!
Points positifs : I ended up contracting with Dollar rental and there drop off option went smooth.
Points négatifs : The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
avis de
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9,6
Moyen rapide à Key West
Points positifs : Bien sûr le personnel. Serviable et efficace
avis de
-
2,0
Points négatifs : Very unprofessional,rude and disrespectful. Last time using your services.
avis de
-
6,4
Points négatifs : When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference. I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
avis de
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6,0
Points positifs : Pick up was easy and fast.
Points négatifs : Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
avis de
-
2,0
Points négatifs : Très peu professionnel et désagréable et irrespectueux. La dernière dans votre service.
avis de
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6,0
Points positifs : La prise en charge a été facile et rapide.
Points négatifs : Déposant à Miami n'était pas facile. Thrifty propose des locations panneaux n'étaient pas facile à découvrir. L'hôtel avait l'air d'avoir été fermé. Qu'une seule personne et il s'est montré très désagréable.
avis de