Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Points positifs : The rental didn’t happen because of their error.
Points négatifs : I made my reservation 2 months in advance. The day before i was to pick up the rental, Monica, the manager, called to tell me they didn’t have my Van (i rented a large van) because it was “broken” and they couldn’t find a replacement. They screwed me over and weren’t even apologetic. Go elsewhere!
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10,0
Points positifs : easy transaction. good price.
Points négatifs : much better if alamo could drop the car off at my hotel.
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6,4
Points positifs : Good Value
Points négatifs : Bone Dry Empty Gas Tank & Van Was Filthy Dirty
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4,4
Marketing: Calling a downgrade an upgrade
Points positifs : The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
Points négatifs : The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
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5,6
unreliable
Points positifs : The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
Points négatifs : The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
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9,6
Fast and friendly service
Points positifs : Like how quickly we were able to check in and out
Points négatifs : The car was not as clean as it could be
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6,0
Points négatifs : Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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10,0
Points positifs : Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Points négatifs : nothing that I did no like.
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2,8
Points positifs : Was in key west.
Points négatifs : They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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10,0
Points positifs : The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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2,0
They need to figure out a better way
Points négatifs : Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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8,0
Points positifs : The price
Points négatifs : no cruise control or bluetooth
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10,0
Points positifs : easy transaction. good price.
Points négatifs : much better if alamo could drop the car off at my hotel.
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9,6
Fast and friendly service
Points positifs : Like how quickly we were able to check in and out
Points négatifs : The car was not as clean as it could be
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10,0
Points positifs : Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Points négatifs : nothing that I did no like.
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10,0
Points positifs : The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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2,0
Points positifs : The rental didn’t happen because of their error.
Points négatifs : I made my reservation 2 months in advance. The day before i was to pick up the rental, Monica, the manager, called to tell me they didn’t have my Van (i rented a large van) because it was “broken” and they couldn’t find a replacement. They screwed me over and weren’t even apologetic. Go elsewhere!
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6,4
Points positifs : Good Value
Points négatifs : Bone Dry Empty Gas Tank & Van Was Filthy Dirty
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4,4
Marketing: Calling a downgrade an upgrade
Points positifs : The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
Points négatifs : The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
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5,6
unreliable
Points positifs : The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
Points négatifs : The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
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6,0
Points négatifs : Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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2,8
Points positifs : Was in key west.
Points négatifs : They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
avis de
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2,0
They need to figure out a better way
Points négatifs : Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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