Voitures de location à Florence

2 succursales à Florence

╳

Avis sur Alamo

Agences

Alamo

Agences à Florence

Via Di Santa Lucia 16/r

+39 055 285 456

Via Palagio Degli Spini Snc

+39 055 310 150

Tous les avis de Alamo

Avis de Alamo à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

9,2

Points positifs : Great Car ... Great Mileage ... Built-In Navigation System

Points négatifs : A little more information regarding the toll roads and how to navigate them

Avis laissé le juil. 2019

avis de
8,8

Great car Nissan Micra

Points positifs : Service good. Car excellent services

Avis laissé le juin 2018

avis de
7,6

Roma thumbs up, Firenze not so much

Points positifs : The car, itself, was just as advertised.

Points négatifs : The pickup address in Florence was not correct. Evidently this is so common that the nice lady in the store next door to the home address that we were given answered our question before it was asked. When we did find then place they gave us a GPS that was USB powered even though our car had no USB and told us to walk to a parking garage around the corner. The whole impression at pick up was very poor. Drop off was much better.

Avis laissé le juin 2018

avis de
10,0

Tuscan Trip Rental

Points positifs : Easy to rent online. Had requested car ready at quoted rate. Easy to decline insurance since Chase had that covered as part of their credit card. Easy to return. Got confirmation next day that CC hold had been lifted.

Points négatifs : None to mention. This all went smoothly without issue.

Avis laissé le avr. 2018

avis de
8,4

Points positifs : The car drove well, was clean, and comfortable. There was a bit of a walk to pick up car, which was hard given we had all our luggage with us. the person behind the counter was very nice. I give her 5 stars.

Points négatifs : I would have liked a USB port in the car. The drop-off fee seemed high (60 €) from Florence to Rome, but relative to driving back to Florence and paying for a train ticket, it was about the same but saved on time.

Avis laissé le août 2017

avis de
8,8

Super voiture Nissan Micra

Points positifs : Service de bonne qualité. Super voiture

Avis laissé le juin 2018

avis de

9,2

Points positifs : Great Car ... Great Mileage ... Built-In Navigation System

Points négatifs : A little more information regarding the toll roads and how to navigate them

Avis laissé le juil. 2019

avis de
8,8

Great car Nissan Micra

Points positifs : Service good. Car excellent services

Avis laissé le juin 2018

avis de
10,0

Tuscan Trip Rental

Points positifs : Easy to rent online. Had requested car ready at quoted rate. Easy to decline insurance since Chase had that covered as part of their credit card. Easy to return. Got confirmation next day that CC hold had been lifted.

Points négatifs : None to mention. This all went smoothly without issue.

Avis laissé le avr. 2018

avis de
8,8

Super voiture Nissan Micra

Points positifs : Service de bonne qualité. Super voiture

Avis laissé le juin 2018

avis de

7,6

Roma thumbs up, Firenze not so much

Points positifs : The car, itself, was just as advertised.

Points négatifs : The pickup address in Florence was not correct. Evidently this is so common that the nice lady in the store next door to the home address that we were given answered our question before it was asked. When we did find then place they gave us a GPS that was USB powered even though our car had no USB and told us to walk to a parking garage around the corner. The whole impression at pick up was very poor. Drop off was much better.

Avis laissé le juin 2018

avis de
8,4

Points positifs : The car drove well, was clean, and comfortable. There was a bit of a walk to pick up car, which was hard given we had all our luggage with us. the person behind the counter was very nice. I give her 5 stars.

Points négatifs : I would have liked a USB port in the car. The drop-off fee seemed high (60 €) from Florence to Rome, but relative to driving back to Florence and paying for a train ticket, it was about the same but saved on time.

Avis laissé le août 2017

avis de

dès 47 €/jour

Classé n°2

Enterprise

8,5 Excellent (12 805 avis)

2 succursales à Florence

╳

Avis sur Enterprise

Agences

Enterprise

Agences à Florence

Aeroporto Amerigo Vespucci

+39 055 310 150

Via Di Santa Lucia, 16/r

+39 055 285 456

Tous les avis de Enterprise

Avis de Enterprise à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

4,8

Always naaty suprises

Points positifs : Car was great, newish with good features and very clean.

Points négatifs : Whenever I rent a car I go in ready to have a battle over extra charges. How ever much research I do I know that when I go to pick it up there will be some sort of extra charge. On this occasion there was 2! Deluxe damage waiver cover, to avoid the ludicrously high excess €1800!!! In the event the car gets damaged. Thia cover cost almost as much as the car hire itself, I wasn't offered any options for level of cover, but I'm assuming as this was referred to as deluxe on my receipt there may have been other cheaper options that may have suited my needs, but no one mentioned these to me. Then secondly a €20 charge if I wanted to return the vehicle at 10pm ( as had been stated on my initial hire request that was quoted on - as there was a charge for returning the vehicle outside of normal working hours. I hate hate hate renting Cara, and it is because there are always hidden charges sold to me out of fear. An awfully customer experience, and as soon as a provider offers clear pricing up front with no surprise charges they will get my custom every time! Based on my previous experience with enterprise I don't expect any response to this feedback. Your adverts in the UK state, UK car hire with US customer expeeience. Well you live up to that in some respects; the US are masters of the extra hidden charges!!

Avis laissé le avr. 2018

avis de
2,0

Points négatifs : Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.

Avis laissé le juin 2017

avis de
4,0

Non transparent costs

Points négatifs : The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.

Avis laissé le déc. 2016

avis de
8,8

Successful rental within walking distance of the t

Points positifs : We liked receiving a new hybrid Toyota with automatic shift. It was also convenient to the train station.

Points négatifs : We had to wait in line nearly 45 minutes to pick up the car. But once we got to check in, the representatives were very efficient and professional.

Avis laissé le nov. 2016

avis de
5,2

Points négatifs : Windows were filthy, both inside and outside.

Avis laissé le oct. 2016

avis de
5,2

Worst check in experience

Points négatifs : It took us almost an hour to pick up our rental, even though we had booked in advance and were only the 2nd people in line when we arrived. The Florence Italy airport enterprise desk was the most inefficient check in I've ever experienced

Avis laissé le sept. 2016

avis de
2,8

Good car very very very poor service

Points positifs : Car was good

Points négatifs : Office opened 90 min late. He said he had car trouble. Then it took another 45 min to get the car after the rental started because it still had to be cleaned. Filled up the tank before drop off but they park it on an incline so make sure you too it off or you will pay 50 euro for 1 liter of fuel. Worst customer service I have experienced in a long time. Thought Enterprise would have been better.

Avis laissé le juin 2016

avis de
4,0

Long long wait to pickup car

Points positifs : That a car was available after all

Points négatifs : It took about an hour for the agent to process the three people's rentals in front of us. This reflects very poorly on Enterprise as a car rental company. The agent was making seemingly personal phone calls, and hand writing so much information. Photocopies of credit cards were made in addition to passports and stored in a filing cabinet that could be accessible. Maybe that's just the norm in Italy but there's no sense of schedule whatsoever there.

Avis laissé le juin 2016

avis de
7,6

Took too long

Points positifs : Once we got to the counter, it still tok another 45 minutes. Since everything was done on line I am not sure what took so darn long!! The guys were friendly but in total it was well over an hour. The price was very good!!

Avis laissé le juin 2016

avis de
3,6

Points positifs : Proximity to train station

Points négatifs : GPS was reserved. GPS was confirmed later. No GPS available upon check in.. Driving in & out of Florence Italy was a nightmare with no GPS.

Avis laissé le juin 2016

avis de
4,8

Points positifs : Cleanliness of car.

Points négatifs : Pick up took an hour. Reps are not the friendliest. No agent at drop off. Since we had to catch a flight out, we just had to leave keys with pick up agent with no final check of car.

Avis laissé le mai 2016

avis de
5,2

Points négatifs : Les fenêtres étaient crasseuses, à l'intérieur comme à l'extérieur.

Avis laissé le oct. 2016

avis de

8,8

Successful rental within walking distance of the t

Points positifs : We liked receiving a new hybrid Toyota with automatic shift. It was also convenient to the train station.

Points négatifs : We had to wait in line nearly 45 minutes to pick up the car. But once we got to check in, the representatives were very efficient and professional.

Avis laissé le nov. 2016

avis de

7,6

Took too long

Points positifs : Once we got to the counter, it still tok another 45 minutes. Since everything was done on line I am not sure what took so darn long!! The guys were friendly but in total it was well over an hour. The price was very good!!

Avis laissé le juin 2016

avis de

4,8

Always naaty suprises

Points positifs : Car was great, newish with good features and very clean.

Points négatifs : Whenever I rent a car I go in ready to have a battle over extra charges. How ever much research I do I know that when I go to pick it up there will be some sort of extra charge. On this occasion there was 2! Deluxe damage waiver cover, to avoid the ludicrously high excess €1800!!! In the event the car gets damaged. Thia cover cost almost as much as the car hire itself, I wasn't offered any options for level of cover, but I'm assuming as this was referred to as deluxe on my receipt there may have been other cheaper options that may have suited my needs, but no one mentioned these to me. Then secondly a €20 charge if I wanted to return the vehicle at 10pm ( as had been stated on my initial hire request that was quoted on - as there was a charge for returning the vehicle outside of normal working hours. I hate hate hate renting Cara, and it is because there are always hidden charges sold to me out of fear. An awfully customer experience, and as soon as a provider offers clear pricing up front with no surprise charges they will get my custom every time! Based on my previous experience with enterprise I don't expect any response to this feedback. Your adverts in the UK state, UK car hire with US customer expeeience. Well you live up to that in some respects; the US are masters of the extra hidden charges!!

Avis laissé le avr. 2018

avis de
2,0

Points négatifs : Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.

Avis laissé le juin 2017

avis de
4,0

Non transparent costs

Points négatifs : The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.

Avis laissé le déc. 2016

avis de
5,2

Points négatifs : Windows were filthy, both inside and outside.

Avis laissé le oct. 2016

avis de
5,2

Worst check in experience

Points négatifs : It took us almost an hour to pick up our rental, even though we had booked in advance and were only the 2nd people in line when we arrived. The Florence Italy airport enterprise desk was the most inefficient check in I've ever experienced

Avis laissé le sept. 2016

avis de
2,8

Good car very very very poor service

Points positifs : Car was good

Points négatifs : Office opened 90 min late. He said he had car trouble. Then it took another 45 min to get the car after the rental started because it still had to be cleaned. Filled up the tank before drop off but they park it on an incline so make sure you too it off or you will pay 50 euro for 1 liter of fuel. Worst customer service I have experienced in a long time. Thought Enterprise would have been better.

Avis laissé le juin 2016

avis de
4,0

Long long wait to pickup car

Points positifs : That a car was available after all

Points négatifs : It took about an hour for the agent to process the three people's rentals in front of us. This reflects very poorly on Enterprise as a car rental company. The agent was making seemingly personal phone calls, and hand writing so much information. Photocopies of credit cards were made in addition to passports and stored in a filing cabinet that could be accessible. Maybe that's just the norm in Italy but there's no sense of schedule whatsoever there.

Avis laissé le juin 2016

avis de
3,6

Points positifs : Proximity to train station

Points négatifs : GPS was reserved. GPS was confirmed later. No GPS available upon check in.. Driving in & out of Florence Italy was a nightmare with no GPS.

Avis laissé le juin 2016

avis de
4,8

Points positifs : Cleanliness of car.

Points négatifs : Pick up took an hour. Reps are not the friendliest. No agent at drop off. Since we had to catch a flight out, we just had to leave keys with pick up agent with no final check of car.

Avis laissé le mai 2016

avis de
5,2

Points négatifs : Les fenêtres étaient crasseuses, à l'intérieur comme à l'extérieur.

Avis laissé le oct. 2016

avis de

dès 18 €/jour

Classé n°3

Avis

7,6 Bien (2 269 avis)

2 succursales à Florence

╳

Avis sur Avis

Agences

Avis

Agences à Florence

Via Borgo Ognissanti 128

+39 055 213 629

Via Palagio Degli Spini

+39 055 315 588

Tous les avis de Avis

Avis de Avis à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

8,8

Points négatifs : The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no

Avis laissé le juin 2019

avis de
9,6

Ok but could be better

Points positifs : Car was as almost as expected

Points négatifs : - I got a Mercedes CLA - while I booked a Mercedes C - it took one hour to pick up the car from the avis premium line (it would have taken 3 Hours at the normal pick up line)

Avis laissé le juil. 2018

avis de
6,0

Points négatifs : Pick up was terrilbly slow. Waiting in line and then waiting for the car.

Avis laissé le juil. 2018

avis de
2,0

No one in drop off area

Points positifs : Also nothing comes to mind

Points négatifs : In this case, the drop off area was closed so we had to walk to pickup counter where there was one person covering both Avid and Budget and about 8 customers. She managed to get through the customers faster (this time we were only waiting 39 minutes), but how can they actually understaff as much as they do! How can they not have a single person waiting at drop off?

Avis laissé le mai 2018

avis de
7,2

Worked out well - Pick up process wasn't great

Points positifs : The car was great for what we needed & wanted. Mileage was great, drove well on highway & in town.

Points négatifs : Car was pretty beat on the outside. Not very clean inside or out. Driver seat was broken. The attendant at check out kind of slammed the seat forward & said it was okay, but it got worse during the trip. Got to the point we needed to leave in one position & not adjust. Luckily we took pictures of the whole vehicle & the attendant in Zurich was great on return.

Avis laissé le sept. 2017

avis de
2,0

Points négatifs : I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...

Avis laissé le sept. 2017

avis de
6,4

Points positifs : The customer service in Florence was excellent. She upgraded our car without charge.

Points négatifs : The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.

Avis laissé le juil. 2017

avis de
10,0

Points positifs : good service, people were nice and professional

Points négatifs : didn't have maps of surrounding area

Avis laissé le mai 2017

avis de
7,6

Points négatifs : I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.

Avis laissé le mai 2017

avis de
8,0

Don't be in a hurry

Points positifs : Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.

Points négatifs : Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.

Avis laissé le avr. 2017

avis de
3,6

Wrong Car

Points positifs : Location and Easy to Rent and Drop Off

Points négatifs : We booked a van for 7 people and they gave us a car

Avis laissé le janv. 2017

avis de
2,0

Points positifs : Nothing

Points négatifs : They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10

Avis laissé le oct. 2016

avis de

8,8

Points négatifs : The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no

Avis laissé le juin 2019

avis de
9,6

Ok but could be better

Points positifs : Car was as almost as expected

Points négatifs : - I got a Mercedes CLA - while I booked a Mercedes C - it took one hour to pick up the car from the avis premium line (it would have taken 3 Hours at the normal pick up line)

Avis laissé le juil. 2018

avis de
10,0

Points positifs : good service, people were nice and professional

Points négatifs : didn't have maps of surrounding area

Avis laissé le mai 2017

avis de

7,2

Worked out well - Pick up process wasn't great

Points positifs : The car was great for what we needed & wanted. Mileage was great, drove well on highway & in town.

Points négatifs : Car was pretty beat on the outside. Not very clean inside or out. Driver seat was broken. The attendant at check out kind of slammed the seat forward & said it was okay, but it got worse during the trip. Got to the point we needed to leave in one position & not adjust. Luckily we took pictures of the whole vehicle & the attendant in Zurich was great on return.

Avis laissé le sept. 2017

avis de
7,6

Points négatifs : I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.

Avis laissé le mai 2017

avis de
8,0

Don't be in a hurry

Points positifs : Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.

Points négatifs : Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.

Avis laissé le avr. 2017

avis de

6,0

Points négatifs : Pick up was terrilbly slow. Waiting in line and then waiting for the car.

Avis laissé le juil. 2018

avis de
2,0

No one in drop off area

Points positifs : Also nothing comes to mind

Points négatifs : In this case, the drop off area was closed so we had to walk to pickup counter where there was one person covering both Avid and Budget and about 8 customers. She managed to get through the customers faster (this time we were only waiting 39 minutes), but how can they actually understaff as much as they do! How can they not have a single person waiting at drop off?

Avis laissé le mai 2018

avis de
2,0

Points négatifs : I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...

Avis laissé le sept. 2017

avis de
6,4

Points positifs : The customer service in Florence was excellent. She upgraded our car without charge.

Points négatifs : The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.

Avis laissé le juil. 2017

avis de
3,6

Wrong Car

Points positifs : Location and Easy to Rent and Drop Off

Points négatifs : We booked a van for 7 people and they gave us a car

Avis laissé le janv. 2017

avis de
2,0

Points positifs : Nothing

Points négatifs : They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10

Avis laissé le oct. 2016

avis de

dès 20 €/jour

Classé n°4

Budget

7,4 Bien (4 227 avis)

2 succursales à Florence

╳

Avis sur Budget

Agences

Budget

Agences à Florence

Aeroporto Di Firenze Peretola

+39 055 315 588

Via Borgo Ognissanti 128

+39 055 213 629

Tous les avis de Budget

Avis de Budget à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

6,8

Points positifs : Staff here was more helpful than Milan. At Florence out Reserved luxury class of vehicle was not available but they offered a higher class vs. being downgraded & given a manual shifter by Budget in Milan the prior week.

Points négatifs : Faster service would be nice - wait was < 30 min vs. 3+ hrs experience in Milan even with a reservation.

Avis laissé le juil. 2019

avis de
4,4

Points négatifs : Pick up very long. 45 minutes waiting time. They talked me into buying full insurance although at the booking I already did. I forgot on the moment but they should have known....

Avis laissé le juil. 2019

avis de
10,0

Points négatifs : Efficient, professional, and friendly suggestions from Simone

Avis laissé le juil. 2019

avis de
2,0

Points positifs : Nothing, they were rude and stole my money. They are falsely accusing me of damaging a vehicle and refusing to refund my security deposit.

Points négatifs : Not renting from here.

Avis laissé le juil. 2019

avis de
7,6

Points positifs : Staff friendly but drop off parking lot very hard to find; spent half an hour looking for it

Points négatifs : Better drop off parking lot

Avis laissé le mai 2019

avis de
3,2

Points positifs : Nothing good.

Points négatifs : Staff are not friendly and slow in response, the operating hour is very short during weekend and holiday, that make car return become extremely difficult. Staff did not explain the ZTL thing at all, luckily we did research ourselves in advance, otherwise it's very high chance to get fine in Italy.

Avis laissé le avr. 2019

avis de
8,0

Points positifs : Yes

Points négatifs : Price

Avis laissé le févr. 2019

avis de
2,0

Rental office was closed, never got the car.

Points négatifs : Our flight was delayed and got to the rental office around 7pm and it was closed. No msg no arrangement, we were stucked. Went to another budget office in the nearby airport, they said sorry we can’t help you. That was it.

Avis laissé le sept. 2018

avis de
7,6

Good car, good service, but upsell took time

Points positifs : Local team was professional and efficient, car was good, overall experience was good.

Points négatifs : At pick-up, there were several up-sell attempts, additional drivers, additional insurance, etc... added time to picking up the vehicle and I had already turned down those options when I booked the car.

Avis laissé le août 2018

avis de
4,8

Florence airport

Points positifs : Price.

Points négatifs : Pushy agent. Terrible signage and directions to rental car return. Dirty facility.

Avis laissé le août 2018

avis de
8,0

Bonne voiture mais surcharge sur le prix

Points positifs : La qualité de la voiture et l’efficacité au comptoir

Points négatifs : Le prix chargé supérieur de près de 100$ à celui convenu. Le refus de faire un rapport d’incident demandé par mon assureur suite à un dommage mineur.

Avis laissé le juil. 2018

avis de
8,0

Points positifs : Great car for travelling!

Points négatifs : Budget would not recognize the insurance bought on line.

Avis laissé le juil. 2018

avis de

10,0

Points négatifs : Efficient, professional, and friendly suggestions from Simone

Avis laissé le juil. 2019

avis de

6,8

Points positifs : Staff here was more helpful than Milan. At Florence out Reserved luxury class of vehicle was not available but they offered a higher class vs. being downgraded & given a manual shifter by Budget in Milan the prior week.

Points négatifs : Faster service would be nice - wait was < 30 min vs. 3+ hrs experience in Milan even with a reservation.

Avis laissé le juil. 2019

avis de
7,6

Points positifs : Staff friendly but drop off parking lot very hard to find; spent half an hour looking for it

Points négatifs : Better drop off parking lot

Avis laissé le mai 2019

avis de
8,0

Points positifs : Yes

Points négatifs : Price

Avis laissé le févr. 2019

avis de
7,6

Good car, good service, but upsell took time

Points positifs : Local team was professional and efficient, car was good, overall experience was good.

Points négatifs : At pick-up, there were several up-sell attempts, additional drivers, additional insurance, etc... added time to picking up the vehicle and I had already turned down those options when I booked the car.

Avis laissé le août 2018

avis de
8,0

Bonne voiture mais surcharge sur le prix

Points positifs : La qualité de la voiture et l’efficacité au comptoir

Points négatifs : Le prix chargé supérieur de près de 100$ à celui convenu. Le refus de faire un rapport d’incident demandé par mon assureur suite à un dommage mineur.

Avis laissé le juil. 2018

avis de
8,0

Points positifs : Great car for travelling!

Points négatifs : Budget would not recognize the insurance bought on line.

Avis laissé le juil. 2018

avis de

4,4

Points négatifs : Pick up very long. 45 minutes waiting time. They talked me into buying full insurance although at the booking I already did. I forgot on the moment but they should have known....

Avis laissé le juil. 2019

avis de
2,0

Points positifs : Nothing, they were rude and stole my money. They are falsely accusing me of damaging a vehicle and refusing to refund my security deposit.

Points négatifs : Not renting from here.

Avis laissé le juil. 2019

avis de
3,2

Points positifs : Nothing good.

Points négatifs : Staff are not friendly and slow in response, the operating hour is very short during weekend and holiday, that make car return become extremely difficult. Staff did not explain the ZTL thing at all, luckily we did research ourselves in advance, otherwise it's very high chance to get fine in Italy.

Avis laissé le avr. 2019

avis de
2,0

Rental office was closed, never got the car.

Points négatifs : Our flight was delayed and got to the rental office around 7pm and it was closed. No msg no arrangement, we were stucked. Went to another budget office in the nearby airport, they said sorry we can’t help you. That was it.

Avis laissé le sept. 2018

avis de
4,8

Florence airport

Points positifs : Price.

Points négatifs : Pushy agent. Terrible signage and directions to rental car return. Dirty facility.

Avis laissé le août 2018

avis de

dès 23 €/jour

Classé n°5

Hertz

7,4 Bien (3 934 avis)

4 succursales à Florence

╳

Avis sur Hertz

Agences

Hertz

Agences à Florence

A Vespucci Airport

+39 055 307 370

Via Borgo Ognissanti 137r

+39 055 239 8205

Via Del Sansovino 53

+39 055 713 5172

Via Giorgio Ambrosoli 30

+39 055 095 0022

Tous les avis de Hertz

Avis de Hertz à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

3,2

Points positifs : Car was nice and spacious. Drop off in Rome was easy.

Points négatifs : Car was not ready at scheduled pickup time. Hertz staff in Florence was not helpful.

Avis laissé le juin 2019

avis de
2,8

Points négatifs : 3 hour wait at the Florence Hertz office due to system crash. since this was a 1 day tour, in practice, this ruined my day.

Avis laissé le juin 2019

avis de
7,6

Points négatifs : Vehicle was in rough shape, but it did the job.

Avis laissé le avr. 2019

avis de
9,2

Points positifs : Staff was friendly and spoke English. They provided me with direct answers to my questions.

Points négatifs : The process of getting the car took some time (40 minutes) from paperwork, paying, and actual pickup of car.

Avis laissé le avr. 2019

avis de
6,4

Points positifs : The pickup process went smoothly and the car was in good condition

Points négatifs : I was a couple hours late returning my car to Vicenza (their office was closed), and am being charged for a full extra day. I would understand a modest late charge, but to charge a full extra day for a couple hours seems punitive and unfair. The employees I spoke with about this lacked empathy.

Avis laissé le avr. 2019

avis de
3,2

Points négatifs : One hour and a half later of the reservation time I was picking the car up...very slow service. In the other hand, no damage on the car in the initial papers but in the pick up, the logo was missing... I am afraid they will charge me later... They have no control of damage

Avis laissé le avr. 2019

avis de
3,6

Terrible experience

Points négatifs : I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.

Avis laissé le oct. 2018

avis de
7,6

Car was great, difficult to find Hertz location for car drop-off.

Points positifs : Car and how it worked. Was fun driving.

Points négatifs : Trying to find the drop off point in Florence was very confusing!!!

Avis laissé le sept. 2018

avis de
6,4

very very long wait at the Firenze office

Points positifs : friendly and detailed service when it was our turn

Points négatifs : very long line out the door into the street, cramped environment for waiting. We had no idea there was a machine inside to take a number (because there was no indication and no staff providing direction to people waiting outside) so we wasted some time in the queue before getting a number.

Avis laissé le sept. 2018

avis de
10,0

Courteous and friendly

Points positifs : Location was good for me to get in and out of the city. Pick up and drop off was done easily and professionally. Cute car.

Avis laissé le sept. 2018

avis de
2,0

Wrong car

Points négatifs : We rented an automatic Jeep Cherokee or similar SUV through your website and it came through to the rental agency in Florence as a Jeep Wrangler. There were three of us with 6 pieces of luggage. The Florence agency did their best to accommodate us. It appears the problem was with your website.

Avis laissé le sept. 2018

avis de
2,0

Company policy would not let me rent a car

Points positifs : Price was a great value, but not at all honest for what I was paying for.

Points négatifs : I went to pick up the rental and, because I am 22, I expected that I would have to pay more. However, Hertz does not allow rentals under the age of 23 so my friend offered to be the rental driver. They do not accept bank cards - only credit cards and could not use the bank card my 25 year old friend had, so we had to rent from another company and got charged €170 instead of the €46 Hertz offered. Super upsetting.

Avis laissé le août 2018

avis de

9,2

Points positifs : Staff was friendly and spoke English. They provided me with direct answers to my questions.

Points négatifs : The process of getting the car took some time (40 minutes) from paperwork, paying, and actual pickup of car.

Avis laissé le avr. 2019

avis de
10,0

Courteous and friendly

Points positifs : Location was good for me to get in and out of the city. Pick up and drop off was done easily and professionally. Cute car.

Avis laissé le sept. 2018

avis de

7,6

Points négatifs : Vehicle was in rough shape, but it did the job.

Avis laissé le avr. 2019

avis de
7,6

Car was great, difficult to find Hertz location for car drop-off.

Points positifs : Car and how it worked. Was fun driving.

Points négatifs : Trying to find the drop off point in Florence was very confusing!!!

Avis laissé le sept. 2018

avis de

3,2

Points positifs : Car was nice and spacious. Drop off in Rome was easy.

Points négatifs : Car was not ready at scheduled pickup time. Hertz staff in Florence was not helpful.

Avis laissé le juin 2019

avis de
2,8

Points négatifs : 3 hour wait at the Florence Hertz office due to system crash. since this was a 1 day tour, in practice, this ruined my day.

Avis laissé le juin 2019

avis de
6,4

Points positifs : The pickup process went smoothly and the car was in good condition

Points négatifs : I was a couple hours late returning my car to Vicenza (their office was closed), and am being charged for a full extra day. I would understand a modest late charge, but to charge a full extra day for a couple hours seems punitive and unfair. The employees I spoke with about this lacked empathy.

Avis laissé le avr. 2019

avis de
3,2

Points négatifs : One hour and a half later of the reservation time I was picking the car up...very slow service. In the other hand, no damage on the car in the initial papers but in the pick up, the logo was missing... I am afraid they will charge me later... They have no control of damage

Avis laissé le avr. 2019

avis de
3,6

Terrible experience

Points négatifs : I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.

Avis laissé le oct. 2018

avis de
6,4

very very long wait at the Firenze office

Points positifs : friendly and detailed service when it was our turn

Points négatifs : very long line out the door into the street, cramped environment for waiting. We had no idea there was a machine inside to take a number (because there was no indication and no staff providing direction to people waiting outside) so we wasted some time in the queue before getting a number.

Avis laissé le sept. 2018

avis de
2,0

Wrong car

Points négatifs : We rented an automatic Jeep Cherokee or similar SUV through your website and it came through to the rental agency in Florence as a Jeep Wrangler. There were three of us with 6 pieces of luggage. The Florence agency did their best to accommodate us. It appears the problem was with your website.

Avis laissé le sept. 2018

avis de
2,0

Company policy would not let me rent a car

Points positifs : Price was a great value, but not at all honest for what I was paying for.

Points négatifs : I went to pick up the rental and, because I am 22, I expected that I would have to pay more. However, Hertz does not allow rentals under the age of 23 so my friend offered to be the rental driver. They do not accept bank cards - only credit cards and could not use the bank card my 25 year old friend had, so we had to rent from another company and got charged €170 instead of the €46 Hertz offered. Super upsetting.

Avis laissé le août 2018

avis de

dès 12 €/jour

Classé n°6

Dollar

7,3 Bien (6 372 avis)

1 succursale à Florence

╳

Avis sur Dollar

Agences

Dollar

Agences à Florence

A Vespucci Airport

+39 055 307 370

Tous les avis de Dollar

Avis de Dollar à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points positifs : Nothing, had to cancel due to complications with system.

Points négatifs : Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.

Avis laissé le juin 2019

avis de
5,6

Pick Up/Drop Off Needs Improvement

Points positifs : The car itself was in good condition.

Points négatifs : The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.

Avis laissé le août 2018

avis de
3,6

A nightmare

Points positifs : That we actually found the rental car return lot.

Points négatifs : I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.

Avis laissé le juil. 2018

avis de
2,0

A nightmare

Points positifs : Nothing

Points négatifs : We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.

Avis laissé le mai 2018

avis de
8,4

They had an automatic

Points positifs : Liked that I can get automatic. Very confusing about fuel surcharge. Said I didn’t want it for 95 euros but it was on my receipt so I didn’t fill it up. At drop off I was told that was just shown but would have not charged so I got stuck paying that and a 36 Euro additional service charge.

Avis laissé le avr. 2018

avis de
5,2

An expensive mess cleaned up.

Points positifs : The check in person eventually fixed all the problems.

Points négatifs : Though I did no additional damage to the car I am not so sure this would have been accepted if I had not spent the 200 euro for the full insurance and had pictures. Thus my euros made Dollars created mess go away by using the insurance I purchased to pay the damage done previously by someone else and not documented properly.

Avis laissé le oct. 2017

avis de
8,8

Smooth rental experience, underpowered car.

Points positifs : The Check in/check out was great. No hustle, no surprise charges. Nice personnel.

Points négatifs : The car (Fiat 500) seemed underpowered.

Avis laissé le oct. 2017

avis de
2,0

Some issues

Points positifs : The person at the counter was pleasant. The cars were fine.

Points négatifs : We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions

Avis laissé le sept. 2017

avis de
6,0

Points positifs : The staff was nice

Points négatifs : It was very hard to return the car because the rental place was not in the airport and there were no signs that would lead to the place. We almost missed our flight

Avis laissé le juin 2017

avis de
6,0

Rental lot location is very difficult to locate

Points négatifs : It took us 20 minutes of circling to find the auto rental lot! Very confusing directions, and a GPS was no help.

Avis laissé le avr. 2017

avis de
7,2

zippy car, got us around.

Points positifs : I liked the small car, the fuel economy, the gps, once i figured it out. The staff were very helpful at the counter, and in the lot. The car got very good fuel economy.

Points négatifs : the location in Florence was difficult to return to, the daily price for a gps, which is essential is way out of line. It worked, but figuring it out at first was hard. The gps was more expensive than the car. Italain taxes are over the top expensive, but I know that is not anything that can be dealt with by Dollar. I don't know how I will rent again while in Italy. I like the car, just not the gouge for the gps.

Avis laissé le mai 2016

avis de
8,8

Expérience de location facile, voiture avec une faible puissance

Points positifs : Prise en charge et dépôt très bien. Aucun stress, aucun frais surprise. Personnel sympa.

Points négatifs : La voiture (Fiat 500) semblait avoir une faible puissance.

Avis laissé le oct. 2017

avis de

8,8

Smooth rental experience, underpowered car.

Points positifs : The Check in/check out was great. No hustle, no surprise charges. Nice personnel.

Points négatifs : The car (Fiat 500) seemed underpowered.

Avis laissé le oct. 2017

avis de
8,8

Expérience de location facile, voiture avec une faible puissance

Points positifs : Prise en charge et dépôt très bien. Aucun stress, aucun frais surprise. Personnel sympa.

Points négatifs : La voiture (Fiat 500) semblait avoir une faible puissance.

Avis laissé le oct. 2017

avis de

8,4

They had an automatic

Points positifs : Liked that I can get automatic. Very confusing about fuel surcharge. Said I didn’t want it for 95 euros but it was on my receipt so I didn’t fill it up. At drop off I was told that was just shown but would have not charged so I got stuck paying that and a 36 Euro additional service charge.

Avis laissé le avr. 2018

avis de
7,2

zippy car, got us around.

Points positifs : I liked the small car, the fuel economy, the gps, once i figured it out. The staff were very helpful at the counter, and in the lot. The car got very good fuel economy.

Points négatifs : the location in Florence was difficult to return to, the daily price for a gps, which is essential is way out of line. It worked, but figuring it out at first was hard. The gps was more expensive than the car. Italain taxes are over the top expensive, but I know that is not anything that can be dealt with by Dollar. I don't know how I will rent again while in Italy. I like the car, just not the gouge for the gps.

Avis laissé le mai 2016

avis de

2,0

Points positifs : Nothing, had to cancel due to complications with system.

Points négatifs : Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.

Avis laissé le juin 2019

avis de
5,6

Pick Up/Drop Off Needs Improvement

Points positifs : The car itself was in good condition.

Points négatifs : The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.

Avis laissé le août 2018

avis de
3,6

A nightmare

Points positifs : That we actually found the rental car return lot.

Points négatifs : I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.

Avis laissé le juil. 2018

avis de
2,0

A nightmare

Points positifs : Nothing

Points négatifs : We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.

Avis laissé le mai 2018

avis de
5,2

An expensive mess cleaned up.

Points positifs : The check in person eventually fixed all the problems.

Points négatifs : Though I did no additional damage to the car I am not so sure this would have been accepted if I had not spent the 200 euro for the full insurance and had pictures. Thus my euros made Dollars created mess go away by using the insurance I purchased to pay the damage done previously by someone else and not documented properly.

Avis laissé le oct. 2017

avis de
2,0

Some issues

Points positifs : The person at the counter was pleasant. The cars were fine.

Points négatifs : We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions

Avis laissé le sept. 2017

avis de
6,0

Points positifs : The staff was nice

Points négatifs : It was very hard to return the car because the rental place was not in the airport and there were no signs that would lead to the place. We almost missed our flight

Avis laissé le juin 2017

avis de
6,0

Rental lot location is very difficult to locate

Points négatifs : It took us 20 minutes of circling to find the auto rental lot! Very confusing directions, and a GPS was no help.

Avis laissé le avr. 2017

avis de

dès 23 €/jour

Classé n°7

Europcar

7,6 Bien (366 avis)

3 succursales à Florence

╳

Avis sur Europcar

Agences

Europcar

Agences à Florence

Borgo Ognissanti 53 - 55 R

+39 055 290 438

Via Del Palagio Degli Spini Snc

+39 055 318 609

Via Forlanini 2

+39 055 422 1088

Tous les avis de Europcar

Avis de Europcar à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

6,4

Points positifs : The Fiat upgrade was fun and the check in service super

Points négatifs : At drop off it was not clear on what to do and after figuring out I needed to drop the key in a hole I realized my bag was in the car. After a good stressful hour and zero help from Europcar somebody exited the garrafa and luckily I was able to collect the key. Horrible drop off service. I would have hated to be in a car accident after hours

Avis laissé le juin 2018

avis de
2,0

Points positifs : We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...

Points négatifs : Let's be clear the car, a Fiat, was an outstanding auto, but--- How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!

Avis laissé le juin 2018

avis de
8,8

Points positifs : great service and very helpful

Points négatifs : I would have liked to know what options the car had. I would liked if it had cruise control as I was doing a lot of long distance highway driving and an auxiliary input or Bluetooth for the stereo so I could have listened to recordings/audible books/podcasts from my own phone In the future how would I know this information ahead of time?

Avis laissé le oct. 2017

avis de
5,6

Renter beware!

Points positifs : The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.

Avis laissé le juil. 2017

avis de
2,0

They charge me additional €75

Points positifs : I didn't like the fact that they vhare me €75 even though I had a full insurance protection.

Avis laissé le janv. 2017

avis de
8,4

Points négatifs : Hard to find drop-off at Florence Airport

Avis laissé le janv. 2017

avis de
7,6

Points positifs : Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience

Points négatifs : Everything was good,

Avis laissé le nov. 2016

avis de
8,0

Points positifs : Drop off procedure easy.

Points négatifs : Need more signs at the drop of place in Florence.

Avis laissé le oct. 2016

avis de
6,8

Costly extras

Points positifs : All aspects of vehicle and service were ok

Points négatifs : The insurance charge was as much as the rental. If you declined the insurance, ,which I usually do,if something happened there was a 90 euro "administration fee" So they had you either way. Check in process should be quicker and more automated like Emerald Aisle in USA.

Avis laissé le oct. 2016

avis de
10,0

Points positifs : Service efficace en dépit de l'affluence en cette période. Voiture parfaite. Restitution rapide.

Points négatifs : Pas de GPS dans une VW décapotable ! Et une location d'un GPS nomade à grand prix (>100€). Dommage

Avis laissé le août 2016

avis de
5,6

Rentrez attention!

Points positifs : La voiture était correcte et propre et a bien fonctionné pour ce que j'avais besoin. J'ai pu prendre la voiture une heure tôt.

Avis laissé le juil. 2017

avis de
8,4

Points négatifs : Difficile à trouver à l'aéroport de Florence

Avis laissé le janv. 2017

avis de

8,8

Points positifs : great service and very helpful

Points négatifs : I would have liked to know what options the car had. I would liked if it had cruise control as I was doing a lot of long distance highway driving and an auxiliary input or Bluetooth for the stereo so I could have listened to recordings/audible books/podcasts from my own phone In the future how would I know this information ahead of time?

Avis laissé le oct. 2017

avis de
10,0

Points positifs : Service efficace en dépit de l'affluence en cette période. Voiture parfaite. Restitution rapide.

Points négatifs : Pas de GPS dans une VW décapotable ! Et une location d'un GPS nomade à grand prix (>100€). Dommage

Avis laissé le août 2016

avis de

8,4

Points négatifs : Hard to find drop-off at Florence Airport

Avis laissé le janv. 2017

avis de
7,6

Points positifs : Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience

Points négatifs : Everything was good,

Avis laissé le nov. 2016

avis de
8,0

Points positifs : Drop off procedure easy.

Points négatifs : Need more signs at the drop of place in Florence.

Avis laissé le oct. 2016

avis de
6,8

Costly extras

Points positifs : All aspects of vehicle and service were ok

Points négatifs : The insurance charge was as much as the rental. If you declined the insurance, ,which I usually do,if something happened there was a 90 euro "administration fee" So they had you either way. Check in process should be quicker and more automated like Emerald Aisle in USA.

Avis laissé le oct. 2016

avis de
8,4

Points négatifs : Difficile à trouver à l'aéroport de Florence

Avis laissé le janv. 2017

avis de

6,4

Points positifs : The Fiat upgrade was fun and the check in service super

Points négatifs : At drop off it was not clear on what to do and after figuring out I needed to drop the key in a hole I realized my bag was in the car. After a good stressful hour and zero help from Europcar somebody exited the garrafa and luckily I was able to collect the key. Horrible drop off service. I would have hated to be in a car accident after hours

Avis laissé le juin 2018

avis de
2,0

Points positifs : We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...

Points négatifs : Let's be clear the car, a Fiat, was an outstanding auto, but--- How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!

Avis laissé le juin 2018

avis de
5,6

Renter beware!

Points positifs : The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.

Avis laissé le juil. 2017

avis de
2,0

They charge me additional €75

Points positifs : I didn't like the fact that they vhare me €75 even though I had a full insurance protection.

Avis laissé le janv. 2017

avis de
5,6

Rentrez attention!

Points positifs : La voiture était correcte et propre et a bien fonctionné pour ce que j'avais besoin. J'ai pu prendre la voiture une heure tôt.

Avis laissé le juil. 2017

avis de

dès 16 €/jour

Classé n°8

Thrifty

8,9 Excellent (10 avis)

1 succursale à Florence

╳

Avis sur Thrifty

Agences

Thrifty

Agences à Florence

A Vespucci Airport

+39 055 307 370

Tous les avis de Thrifty

Avis de Thrifty à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

10,0

Points positifs : Friendly overall.

Points négatifs : Nothing, really.

Avis laissé le août 2019

avis de
10,0

Points positifs : Very friendly staff comfortable with English. Free upgrade.

Avis laissé le mai 2019

avis de
6,8

Points positifs : Picking up the car took almost an hour. The thrifty counter was closed and everyone had to pickup their cars at the Hertz counter. There were only two people working the desk and each rental took so long that there was a huge line out the door. It delayed our departure so we missed an appointment

Points négatifs : More people working, faster service

Avis laissé le mai 2019

avis de
10,0

How Did They Make Money?

Points positifs : We rented a small SUV (Fiat 500S) from Florence, Italy and dropped off in Rome, Italy. We had the car a week and the charge was 33Euros (about $40) FOR THE WEEK!!! With taxes and fees the total was 126 Euros. The vehicle had a GPS so we didn't have to pay extra for that. It was awesome having the freedom to drive through Tuscany and stop wherever we wanted and sightsee.

Avis laissé le juil. 2017

avis de

10,0

Points positifs : Friendly overall.

Points négatifs : Nothing, really.

Avis laissé le août 2019

avis de
10,0

Points positifs : Very friendly staff comfortable with English. Free upgrade.

Avis laissé le mai 2019

avis de
10,0

How Did They Make Money?

Points positifs : We rented a small SUV (Fiat 500S) from Florence, Italy and dropped off in Rome, Italy. We had the car a week and the charge was 33Euros (about $40) FOR THE WEEK!!! With taxes and fees the total was 126 Euros. The vehicle had a GPS so we didn't have to pay extra for that. It was awesome having the freedom to drive through Tuscany and stop wherever we wanted and sightsee.

Avis laissé le juil. 2017

avis de

6,8

Points positifs : Picking up the car took almost an hour. The thrifty counter was closed and everyone had to pickup their cars at the Hertz counter. There were only two people working the desk and each rental took so long that there was a huge line out the door. It delayed our departure so we missed an appointment

Points négatifs : More people working, faster service

Avis laissé le mai 2019

avis de

dès 15 €/jour

Classé n°9

B-Rent

6,0 Bien (1 avis)

1 succursale à Florence

╳

Avis sur B-Rent

Agences

B-Rent

Agences à Florence

Via Del Palagio Degli Spini Snc

Tous les avis de B-Rent

Avis de B-Rent à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

6,0

Points négatifs : La voiture aurait dû être en meilleur état, et bien plus propre !

Avis laissé le mai 2019

avis de

6,0

Points négatifs : La voiture aurait dû être en meilleur état, et bien plus propre !

Avis laissé le mai 2019

avis de

dès 17 €/jour

Classé n°10

SICILY BY CAR

5,9 Correct (3 avis)

2 succursales à Florence

╳

Avis sur SICILY BY CAR

Agences

SICILY BY CAR

Agences à Florence

Florence Airport Area Rent a Car Via Palagio degli Spini snc

+39 055343 6031 / 345/7462661

Via Borgo Ognissanti, 100/R

Tous les avis de SICILY BY CAR

Avis de SICILY BY CAR à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

9,2

Great value fpr money

Points positifs : Almost new dacia Sandero rented for 10 days for a superdeal, car was good and while the crowd was staying in the AVIS counter there was no line at the SBC desk. Had the car 10 minutes after arrival

Points négatifs : Nothing to dislike

Avis laissé le août 2019

avis de
2,0

Beware!

Points positifs : Nothing.

Points négatifs : THIS WAS HORRIBLE! Kayak DID NOT advertise that this service is done via a different broker called cartrawler and did not inform me till after purchase. I cancelled the rental because the whole situation was extremely sketchy - internet reviews of cartrawler advise people that they steal from customers - and sure enough cartrawler would not give me my reservation back after cancelling. Kayak is wrong to partner with them, and it is sketchy that Kayak does not tell you you are purchasing from cartrawler until you have already confirmed.

Avis laissé le nov. 2017

avis de

9,2

Great value fpr money

Points positifs : Almost new dacia Sandero rented for 10 days for a superdeal, car was good and while the crowd was staying in the AVIS counter there was no line at the SBC desk. Had the car 10 minutes after arrival

Points négatifs : Nothing to dislike

Avis laissé le août 2019

avis de

2,0

Beware!

Points positifs : Nothing.

Points négatifs : THIS WAS HORRIBLE! Kayak DID NOT advertise that this service is done via a different broker called cartrawler and did not inform me till after purchase. I cancelled the rental because the whole situation was extremely sketchy - internet reviews of cartrawler advise people that they steal from customers - and sure enough cartrawler would not give me my reservation back after cancelling. Kayak is wrong to partner with them, and it is sketchy that Kayak does not tell you you are purchasing from cartrawler until you have already confirmed.

Avis laissé le nov. 2017

avis de

Classé n°11

Advantage

5,2 Correct (1 avis)

2 succursales à Florence

╳

Avis sur Advantage

Agences

Advantage

Agences à Florence

Florence City - Europcar Via Borgognissanti 53-55 R

+39 5529 0438

Florence Peretola Airport - Europcar VIA DEL PALAGIO DEGLI SPINI SNC

+39 5531 8609

Tous les avis de Advantage

Avis de Advantage à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

5,2

Points positifs : I liked the car. It was clean. The location was relatively convenient

Points négatifs : They tried to charge me a much higher price than quoted. When I showed them the quote they tried to get the diff back by overcharging me for the They tried to charge me significantly more than the price I had been quoted. Then tried to overcharge for the GPS gps

Avis laissé le avr. 2019

avis de

5,2

Points positifs : I liked the car. It was clean. The location was relatively convenient

Points négatifs : They tried to charge me a much higher price than quoted. When I showed them the quote they tried to get the diff back by overcharging me for the They tried to charge me significantly more than the price I had been quoted. Then tried to overcharge for the GPS gps

Avis laissé le avr. 2019

avis de

Classé n°12

Ace

4,7 Correct (6 avis)

2 succursales à Florence

╳

Avis sur Ace

Agences

Ace

Agences à Florence

Goldcar Rhodium Via Del Termine 11

+39 199 151 151

Via Francesco Basili 21

+39 055 373 933

Tous les avis de Ace

Avis de Ace à Florence

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

5,6

ACE doesn't rent cars in Italia, no info on this.

Points positifs : Little Fiat was nice, workers at Rhodium were nice

Points négatifs : Many upcharges on the rental. The biggest problem though was that ACE does not rent cars in Italy, they use Rhodium. This information is not listed anywhere however and it took us nearly 2 hours to figure that out. I'm very disappointed that KAYAK did not inform us of this....and customer service when I called had no idea.

Avis laissé le août 2017

avis de
4,0

Mediocre

Points positifs : The car

Points négatifs : Paperwork took a really long time

Avis laissé le mai 2017

avis de
4,4

Beware extra fees and insurance up selling

Points positifs : Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.

Points négatifs : Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.

Avis laissé le mai 2017

avis de
2,0

A waste of time and money. AVOID for a better vaca

Points positifs : the size of the car.

Points négatifs : the service the hidden fees feeling threatened to take insurance rather then being explained clearly and objectively looking for problems to charge us for and did will never recommend nor use their services again we are thankful it is behind us

Avis laissé le août 2016

avis de
2,0

Don't do it

Points positifs : nothing

Points négatifs : Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.

Avis laissé le juin 2016

avis de
4,0

Médiocre

Points positifs : La location de voiture

Points négatifs : Les formalités ont pris un très long moment

Avis laissé le mai 2017

avis de
2,0

Un vrai gaspillage de temps et d'argent. A éviter la mieux vaca

Points positifs : La taille de la voiture.

Points négatifs : Le service Des frais cachés Impression d'être menacé de prendre une assurance au lieu d'être clairement expliqué et objective Vous cherchez des problèmes que nous avions eus à nous faire payer pour nous n'avons. Je ne le recommanderai jamais pas utiliser leurs services. Nous sommes bien contents qu'il est derrière nous

Avis laissé le août 2016

avis de

5,6

ACE doesn't rent cars in Italia, no info on this.

Points positifs : Little Fiat was nice, workers at Rhodium were nice

Points négatifs : Many upcharges on the rental. The biggest problem though was that ACE does not rent cars in Italy, they use Rhodium. This information is not listed anywhere however and it took us nearly 2 hours to figure that out. I'm very disappointed that KAYAK did not inform us of this....and customer service when I called had no idea.

Avis laissé le août 2017

avis de
4,0

Mediocre

Points positifs : The car

Points négatifs : Paperwork took a really long time

Avis laissé le mai 2017

avis de
4,4

Beware extra fees and insurance up selling

Points positifs : Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.

Points négatifs : Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.

Avis laissé le mai 2017

avis de
2,0

A waste of time and money. AVOID for a better vaca

Points positifs : the size of the car.

Points négatifs : the service the hidden fees feeling threatened to take insurance rather then being explained clearly and objectively looking for problems to charge us for and did will never recommend nor use their services again we are thankful it is behind us

Avis laissé le août 2016

avis de
2,0

Don't do it

Points positifs : nothing

Points négatifs : Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.

Avis laissé le juin 2016

avis de
4,0

Médiocre

Points positifs : La location de voiture

Points négatifs : Les formalités ont pris un très long moment

Avis laissé le mai 2017

avis de
2,0

Un vrai gaspillage de temps et d'argent. A éviter la mieux vaca

Points positifs : La taille de la voiture.

Points négatifs : Le service Des frais cachés Impression d'être menacé de prendre une assurance au lieu d'être clairement expliqué et objective Vous cherchez des problèmes que nous avions eus à nous faire payer pour nous n'avons. Je ne le recommanderai jamais pas utiliser leurs services. Nous sommes bien contents qu'il est derrière nous

Avis laissé le août 2016

avis de

Sunnycars

10 succursales à Florence

╳

Agences

Sunnycars

Agences à Florence

Via Ambrosoli 30

Via Borgo Ognissanti 137/R

Via Borgognissanti 53-57 R

Via Borgognissanti, 100/R

Via Forlanini 2

Via Francesco Baracca 150/152

Via Palagio degli Spini

Via Palazzuolo 146

Via Santa Lucia 16/R

Via del Sansovino 53

dès 26 €/jour

MAGGIORE

4 succursales à Florence

╳

Agences

MAGGIORE

Agences à Florence

Via Francesco Basili, 21

Via Maso Finiguerra, 11/R

Via Palagio Degli Spini, Snc 5

+39 055 311 256

Viale Amendola, 36 C/o Aci

dès 16 €/jour

keddy by Europcar

3 succursales à Florence

╳

Agences

keddy by Europcar

Agences à Florence

Via Borgognissanti 53 55 R

+39 055 290 438

Via Forlanini 2

+39 055 422 1088

Via Palagio Degli Spini Snc

+39 055311256

dès 31 €/jour

Sixt

3 succursales à Florence

╳

Agences

Sixt

Agences à Florence

Piazza della Stazione

+39 029 475 7979

Via Palazzuolo 146/R

+39 055 285 975

Via del Palagio degli Spini

+39 029 475 7979

dès 18 €/jour

Ecovia

2 succursales à Florence

╳

Agences

Ecovia

Agences à Florence

Florence Airport

Via Borgo Ognissanti 133/r Firenze, FI

+39 055 373 933

Elite Rent A Car

2 succursales à Florence

╳

Agences

Elite Rent A Car

Agences à Florence

Florence Airport

Florence Delivery Center

LOCAUTO

2 succursales à Florence

╳

Agences

LOCAUTO

Agences à Florence

Via Del Palagio Degli Spini Snc

3487815800

Via Santa Lucia 16 R

+39 377 542 5722

Morini Rent

2 succursales à Florence

╳

Agences

Morini Rent

Agences à Florence

Via Lucchese 90

+39 055 345 4120

Via Rocca Tedalda 160

+39 055 204 8300

National

2 succursales à Florence

╳

Agences

National

Agences à Florence

Via Di Santa Lucia 16/r

+39 055 285 456

Via Palagio Degli Spini Snc

+39 055 310 150

dès 8 €/jour

OptimoRent

La moins chère

2 succursales à Florence

╳

Agences

OptimoRent

Agences à Florence

Via Borgo Ognissanti, 133/R

+39 320 770 6697

Via Del Palagio Degli Spini Snc

+39 320 770 6697

dès 24 €/jour

Win Rent

2 succursales à Florence

╳

Agences

Win Rent

Agences à Florence

Florence airport

Via Borgognissanti, 96

YourRent

2 succursales à Florence

╳

Agences

YourRent

Agences à Florence

Florence Peretola Airport

Florence Santa Maria Novella

AutoEurope

1 succursale à Florence

╳

Agences

AutoEurope

Agences à Florence

Europcar Aeroporto Peretola

dès 26 €/jour

Autovia

1 succursale à Florence

╳

Agences

Autovia

Agences à Florence

133/R, Via Borgognissanti

Firefly

1 succursale à Florence

╳

Agences

Firefly

Agences à Florence

Apt Vespucci

+39 5531 7543

FLIZZR

1 succursale à Florence

╳

Agences

FLIZZR

Agences à Florence

Florence airport

+39 029 475 7979

dès 10 €/jour

Goldcar Rental SP

La plus populaire

1 succursale à Florence

╳

Agences

Goldcar Rental SP

Agences à Florence

Aeropuerto de Florencia

+39 199 151 151

Holiday Autos

1 succursale à Florence

╳

Agences

Holiday Autos

Agences à Florence

VIA PALAGIO DEGLI SPINI SNC

dès 14 €/jour

INTERRENT

1 succursale à Florence

╳

Agences

INTERRENT

Agences à Florence

Via Francesco Basili 23

+39 068 983 0777

dès 22 €/jour

JoyRent

1 succursale à Florence

╳

Agences

JoyRent

Agences à Florence

Via F.baracca 150/152 Firenze, FI

+39 348 150 6678

King Rent a Car

1 succursale à Florence

╳

Agences

King Rent a Car

Agences à Florence

Florence airport

+41 335 333 533

King Rent Exclusive Services

1 succursale à Florence

╳

Agences

King Rent Exclusive Services

Agences à Florence

Via Del Palagio Degli Spini Snc

+39 413 3533 3533

Ofran Holiday Autos

1 succursale à Florence

╳

Agences

Ofran Holiday Autos

Agences à Florence

Peretola Apt

Prime Rent Exclusive

1 succursale à Florence

╳

Agences

Prime Rent Exclusive

Agences à Florence

Florence Airport

Rhodium

1 succursale à Florence

╳

Agences

Rhodium

Agences à Florence

Via Palagio Degli Spini Snc

+39 392 221 160

Smile Rent

1 succursale à Florence