N°12 dans le monde
« Staff was very friendly. »
N°12 dans le monde
« Easy pick up and drop off. »
| Break premium | 127 €/jour |
Points positifs : The Fiat upgrade was fun and the check in service super
Points négatifs : At drop off it was not clear on what to do and after figuring out I needed to drop the key in a hole I realized my bag was in the car. After a good stressful hour and zero help from Europcar somebody exited the garrafa and luckily I was able to collect the key. Horrible drop off service. I would have hated to be in a car accident after hours
Points positifs : We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...
Points négatifs : Let's be clear the car, a Fiat, was an outstanding auto, but---
How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!
Points positifs : great service and very helpful
Points négatifs : I would have liked to know what options the car had. I would liked if it had cruise control as I was doing a lot of long distance highway driving and an auxiliary input or Bluetooth for the stereo so I could have listened to recordings/audible books/podcasts from my own phone
In the future how would I know this information ahead of time?
Renter beware!
Points positifs : The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.
They charge me additional €75
Points positifs : I didn't like the fact that they vhare me €75 even though I had a full insurance protection.
Points négatifs : Hard to find drop-off at Florence Airport
Points positifs : Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience
Points négatifs : Everything was good,
Points positifs : Drop off procedure easy.
Points négatifs : Need more signs at the drop of place in Florence.
Costly extras
Points positifs : All aspects of vehicle and service were ok
Points négatifs : The insurance charge was as much as the rental. If you declined the insurance, ,which I usually do,if something happened there was a 90 euro "administration fee" So they had you either way.
Check in process should be quicker and more automated like Emerald Aisle in USA.
Points positifs : Service efficace en dépit de l'affluence en cette période. Voiture parfaite. Restitution rapide.
Points négatifs : Pas de GPS dans une VW décapotable ! Et une location d'un GPS nomade à grand prix (>100€).
Dommage
Points positifs : service excellent et très serviable
Points négatifs : J'aurais aimé savoir quelles options la voiture avait. J'aurais aimé avoir un régulateur de vitesse car j'étais en train de conduire sur route longue distance et une entrée auxiliaire ou Bluetooth pour la chaîne stéréo, donc j'aurais pu écouter des enregistrements/livres sonores/podcasts de mon propre téléphone À l'avenir comment puis-je connaître ces informations à l'avance
de temps ?
Rentrez attention!
Points positifs : La voiture était correcte et propre et a bien fonctionné pour ce que j'avais besoin. J'ai pu prendre la voiture une heure tôt.
