Points positifs : Nothing.
Points négatifs : We waited in queue for about an hour/ hour half for the lady behind the desk to tell us that she gave our rental away. Worse experience.
Points positifs : Did not except free upgrade coupon. Quote rate was $105 final rate was was $214. Misleading. I’m a gold member with Hertz and was treaded very poorly. Said no upgrade was available and they had about 50-75 cars in the lot.
Points négatifs : Gave me the free upgrade that Hertz gave me as a reward. Charged me the quoted rate. No signage at drop off on where to park the vehicle.
Points positifs : Staff was fairly friendly
Points négatifs : They didn’t have the car we booked. So instead we ended up with a Renault Kadjar, which is by far the worst car I’ve ever drive. Bulky, uncomfortable, and the transmission was atrocious. All because they didn’t have what we actually booked.
Points positifs : Nothing.
Points négatifs : The customer service agent who checked us out was the rudest person I've ever had to deal with.
Points positifs : Staff was very helpful!
Points positifs : Service, flexible drop off option, transparency, upgrade.
Points positifs : Car was nice and spacious.
Drop off in Rome was easy.
Points négatifs : Car was not ready at scheduled pickup time. Hertz staff in Florence was not helpful.
Points négatifs : 3 hour wait at the Florence Hertz office due to system crash.
since this was a 1 day tour, in practice, this ruined my day.
Points négatifs : Vehicle was in rough shape, but it did the job.
Points positifs : Staff was friendly and spoke English. They provided me with direct answers to my questions.
Points négatifs : The process of getting the car took some time (40 minutes) from paperwork, paying, and actual pickup of car.
Points positifs : The pickup process went smoothly and the car was in good condition
Points négatifs : I was a couple hours late returning my car to Vicenza (their office was closed), and am being charged for a full extra day. I would understand a modest late charge, but to charge a full extra day for a couple hours seems punitive and unfair. The employees I spoke with about this lacked empathy.
Points négatifs : One hour and a half later of the reservation time I was picking the car up...very slow service. In the other hand, no damage on the car in the initial papers but in the pick up, the logo was missing... I am afraid they will charge me later... They have no control of damage
Chez Hertz, une voiture de location à Florence coûte en moyenne 38 € par jour.
Économique (Opel Corsa ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Florence.
Hertz possède 4 succursales à Florence. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.