Avis récents
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6,0
WAY over priced! Kayak doesn't give you the best pricing!!!!
Points positifs : It was easy to book the car.
Points négatifs : The car rental was WAY over priced. I booked a car for a few days later directly with a national company for a fraction of the price I paid for this rental I booked through Kayak. I won't use Kayak to book a car again!!!!!
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8,0
Overall, a good deal.
Points positifs : Got a nice Nissan Altima for a very affordable price. Paperwork was quick & easy. The ride back to the airport was quick & convenient.
Points négatifs : We had to wait a while for a shuttle to arrive to pick us up from the airport when we first arrived. I remember seeing numerous shuttles for other companies pass us several times before an Ace van arrived. It may have been just because it was a small car rental office, nothing like Enterprise or Hertz.
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10,0
I was extremely happy
Points positifs : The customer service and the car where great. I am for sure going back to Ace car rentals. I highly suggest them.
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4,0
Points négatifs : No shuttle to the lot. Location is sketchy. Poor organization. They were nice people just seemed overwhelmed. The first car they tried to give me had a flat tire. When the tire gage came on as I drove out of the lot they wanted to just put some air in it and have me keep it.
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10,0
Customer service is Ace
Points positifs : Price value and customer service dropoff
Points négatifs : Specify upon arrival of destination that you are to CALL for pickup especially since they are a smaller company and don’t provide general trolling like the larger size car rental companies.
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8,0
Good value, hard to find
Points positifs : Our car was very clean. The staff doesn’t have the sense of urgency you’d like, but overall our experience was good. They took us to the airport in the car we rented, so it saved time on moving bags. We drove there because we were shipping our vehicle, so I’m not sure what the airport pickup is like.
Points négatifs : Lack of urgency, so just plan ahead & make time for that.
avis de
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9,6
Points positifs : Great service. Picked us up even though we arrived 2 hours ahead of schedule. Easy check in and check out.
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6,0
Good value...bit of a pain
Points positifs : Great price for a convertible
Points négatifs : Awkward offsite location. So so customer service. Dinged up car. Check engine light wasn’t reset when we picked it up plus rear tire didn’t hold pressure...Made us wonder how much they truly do between renters to be honest.
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2,0
Went with Enterprise
Points positifs : They gave me a refund without much effort.
Points négatifs : No shuttle at the airport. Nobody answered the phone at either office location for two days, I left messages and no one called back. After being stranded at the airport for an hour, we went with Enterprise. A much better experience.
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2,8
Courteous
Points positifs : Employees were very polite but seemed very new at their job.
Points négatifs : The van I rented was in very bad shape. Finders hanging off, seats torn, multiple body damage, and multiple alarms on the console indicating issues with engine. I was informed it was this vehicle or nothing.
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2,0
Points négatifs : Totally unclear about how to get from airport to rental location. I originally booked them because they had a great price and we unexpectedly needed something last minute. Their promo indicated an airport shuttle to the rental location so we booked. We waited at the airport for a long time before I finally called to ask about where the shuttle was and why one hadn't arrived. It took a while before I could get a hold of anyone and then they told me that the van wouldn't even say ACE, it would say something bland like rental van. When I went back and looked at ACE's website to see if this was mentioned anywhere and their website explicitly says no airport shuttle is available and customers have to find their own way. I cancelled our car and rebooked with another company. Would not use again and would not recommend.
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2,0
A real horror show
Points positifs : Rate seemed good. But too good to be true.
Points négatifs : Waited at the airport for more than 45 min. before being picked up. After 40 min. they just ignored my calls. Yes. They’re 5 min. away, so no excuse. The place looks shady. It’s run out of some random garage. I did not sense any concern for that fact I had to sit and wait so long and the unacceptable state of the facilities they work out of.
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10,0
I was extremely happy
Points positifs : The customer service and the car where great. I am for sure going back to Ace car rentals. I highly suggest them.
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10,0
Customer service is Ace
Points positifs : Price value and customer service dropoff
Points négatifs : Specify upon arrival of destination that you are to CALL for pickup especially since they are a smaller company and don’t provide general trolling like the larger size car rental companies.
avis de
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9,6
Points positifs : Great service. Picked us up even though we arrived 2 hours ahead of schedule. Easy check in and check out.
avis de
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8,0
Overall, a good deal.
Points positifs : Got a nice Nissan Altima for a very affordable price. Paperwork was quick & easy. The ride back to the airport was quick & convenient.
Points négatifs : We had to wait a while for a shuttle to arrive to pick us up from the airport when we first arrived. I remember seeing numerous shuttles for other companies pass us several times before an Ace van arrived. It may have been just because it was a small car rental office, nothing like Enterprise or Hertz.
avis de
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8,0
Good value, hard to find
Points positifs : Our car was very clean. The staff doesn’t have the sense of urgency you’d like, but overall our experience was good. They took us to the airport in the car we rented, so it saved time on moving bags. We drove there because we were shipping our vehicle, so I’m not sure what the airport pickup is like.
Points négatifs : Lack of urgency, so just plan ahead & make time for that.
avis de
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6,0
WAY over priced! Kayak doesn't give you the best pricing!!!!
Points positifs : It was easy to book the car.
Points négatifs : The car rental was WAY over priced. I booked a car for a few days later directly with a national company for a fraction of the price I paid for this rental I booked through Kayak. I won't use Kayak to book a car again!!!!!
avis de
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4,0
Points négatifs : No shuttle to the lot. Location is sketchy. Poor organization. They were nice people just seemed overwhelmed. The first car they tried to give me had a flat tire. When the tire gage came on as I drove out of the lot they wanted to just put some air in it and have me keep it.
avis de
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6,0
Good value...bit of a pain
Points positifs : Great price for a convertible
Points négatifs : Awkward offsite location. So so customer service. Dinged up car. Check engine light wasn’t reset when we picked it up plus rear tire didn’t hold pressure...Made us wonder how much they truly do between renters to be honest.
avis de
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2,0
Went with Enterprise
Points positifs : They gave me a refund without much effort.
Points négatifs : No shuttle at the airport. Nobody answered the phone at either office location for two days, I left messages and no one called back. After being stranded at the airport for an hour, we went with Enterprise. A much better experience.
avis de
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2,8
Courteous
Points positifs : Employees were very polite but seemed very new at their job.
Points négatifs : The van I rented was in very bad shape. Finders hanging off, seats torn, multiple body damage, and multiple alarms on the console indicating issues with engine. I was informed it was this vehicle or nothing.
avis de
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2,0
Points négatifs : Totally unclear about how to get from airport to rental location. I originally booked them because they had a great price and we unexpectedly needed something last minute. Their promo indicated an airport shuttle to the rental location so we booked. We waited at the airport for a long time before I finally called to ask about where the shuttle was and why one hadn't arrived. It took a while before I could get a hold of anyone and then they told me that the van wouldn't even say ACE, it would say something bland like rental van. When I went back and looked at ACE's website to see if this was mentioned anywhere and their website explicitly says no airport shuttle is available and customers have to find their own way. I cancelled our car and rebooked with another company. Would not use again and would not recommend.
avis de
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2,0
A real horror show
Points positifs : Rate seemed good. But too good to be true.
Points négatifs : Waited at the airport for more than 45 min. before being picked up. After 40 min. they just ignored my calls. Yes. They’re 5 min. away, so no excuse. The place looks shady. It’s run out of some random garage. I did not sense any concern for that fact I had to sit and wait so long and the unacceptable state of the facilities they work out of.
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