Voitures de location à Honolulu

Points positifs : the car we received was nice and clean

Points négatifs : upon picking up, we were charged taxes and extra insurance (we purchased insurance from the website we booked this rental through, but we were told it didn't cover collision damage - which we had to have to rent this car) we would have been happier if these fees were clearly stated when we booked.

Operation time is incorrect on the website

Points négatifs : This place doesn't open @8am in the morning. I have to wait for more than 30min outside to get my car... And also they close earlier than it showed on website. You know parking on Waikiki is very expensive. I have to pay extra money for parking since they closed earlier.

Points négatifs : I wasn't able to rent the car and I am in the process of trying to get a refund. I went to the address listed on my confirmation email and it was their repair depot instead of their rental place. I tried to use Google maps to find their rental place and I was led to a back alley in waikiki. We spent a total of 2 hours looking for the place and this made my family and I late for my grandfathers funeral services. If you could aide us in getting a refund I would so cerely appreciate it.

Ok price. Weird location

Points positifs : Ok price

Points négatifs : No shuttle to/from airport. Not taking me back to the airport was really a low life move. Really no excuse for that.

Run down vehicle for a lot of $$!

Points positifs : The personnel were friendly and even offer d to extend the rental by a few hours at no charge.

Points négatifs : The vehicle was run down and the air conditioning *barely* worked, which is not what you want in Hawaii in June.

No late night drop off, broken car, they don't ans

Points positifs : The staff was very friendly while I was actually there.

Points négatifs : The car was sort of broken, I tried calling many times to no avail. They have no late night drop off so you have to be back by 5pm or pay for another day. They tell you to bring car back with gas or they charge you extra but the car was nearly on 'E' when I picked it up.

Poor experience

Points négatifs : Waited in line for over an hour, apparently they didn't have enough cars for all the reservations. After waiting I finally decided to pay a little more and go with another company otherwise I would have spent another hour in line wasting g my vacation getting a car.

Points positifs : Vehicle met our needs - dropoff was quick and easy

Points négatifs : Waited in line over 1/2 hour at pickup - unacceptable

Wait time too long

Points négatifs : Waited for like an hour to pickup a vehicle

Points positifs : Our service rep was efficient and knowledgeable. But We waited in line for almost 40 min. There were 3-4 reps at the counter. Busy day picking up the car on July 4th.

Points négatifs : The Dodge caravan was basic with no tech amenities and really looked like it was a model from the 1990's.

Avis has old cars

Points positifs : Pickup and drop off was easy.

Points négatifs : Although the SUV had only 35k miles, it had no Bluetooth (hands-free), so USB for charging and no backup camera. eg. The SUV was a throwback to the 80s or something. Worse, although I paid for insurance, they tried to charge extra insurance over 200% the cost of the vehicle. When I called Avis about the error, they said that because I did not book through their website, there is nothing they can do.

Wrong location....

Points positifs : I liked nothing. It was a doomed reservation from the start, where the car wasn't at the right location.

Points négatifs : I went to pick up the car at the airport, only to find that the reservation was made at another location - a $50 cab ride away. I was told I could get the car there, but that it would cost $1478 instead of the $328 that I originally booked - for the same car and the same time frame. This was done in error (not sure who is to blame) but they could have been a little nicer about it and they definitely could have worked with me on that rate. But instead, they wouldn't budge and that makes me NOT want to ever use AVIS again!

sticker shock

Points positifs : i loved the car. It was large enough to hold my kids surfboard and clean.

Points négatifs : when i returned the car my flight was delayed by an hour and a half and so they charged me 80 dollars for being an hour and a half late i can understand an hourly charge but that is robbery and I probably will not use avis again because of this

Points négatifs : Charged for an extra day after my drop off time was changed (by avis). Car would occasionally stop shifting, had to pull over and restart.

demand the car seat!!

Points positifs : nice car, clean

Points négatifs : online it said car seats available, guy at the counter had no clue. ended up having to go buy one, when we dropped odf our vehicle there were 20 or more stacked up that had come out of returned vehicles. please train your desk staff properly

Points négatifs : Bad customer service and road side assistance

Check your bill!

Points positifs : Pick up was easy, staff Friendly and helpful.

Points négatifs : We refueled the car and dropped off car. Took shuttle to airport and reviewed my bill to see I was charged $19 for fuel! Had to call Budget and ask them to fix, they are reviewing.

Fine Car, Awful Service

Points positifs : My car was nice and fit the description.

Points négatifs : We arrived to the airport in Honolulu and stood in line for 2hrs to get our rental car. The line for budget was easily 40+ppl long but they only had 2 ppl working the desk (leaving 4 computers empty). Given that we all had reservations, it would have been very easy to staff appropriately for the rush. Upon return, the Budget location (different drop off) was on the 5th floor of a mall parking garage but had no signage sugessting there was a car rental location there. All in all, the pickup/drop off wasted nearly 4hrs of our time. Won't use them again.

Points positifs : The car was nice; the customer service was fair.

Points négatifs : We scheduled our flight from Maui to Honolulu. We were on Oahu just 2 weeks earlier & picked up our car from the airport. with absolutely no problems. We travel frequently & I have NEVER sent a poor comment. Apparently, the Oahu Airport was out of cars on July 20th and they booked our car at the Hyatt Regency in Waikiki without notifying us the change of location. I am not sure if this was an error with Kayak or Budget Rent-A Car. We were stranded at the Honolulu Airport for almost two hours. We had to take a cab to the Hyatt Regency. We had the car for less than 10 hours. Due to the confusion, we asked the manager at the Hyatt Regency Budget if we could return the car to the airport and they said no. We had to take an Uber to the Airport. This was a terrible situation, especially since we were attending a very important event at UH. Budget would not work with us or was the manager flexible to take care of the situation. They were more worried about their next day reservations. Upon returning the car to the Hyatt, the staff was vacuuming cars as they came in instead of checking in the returned cars and assisting with return. I never saw anything like this in all of the years I rented cars. My daughter actually got out of our rental car and directed the long line of cars waiting behind us which were lined up on the street outside the parking garage, so, we could all get where we were going. Budget was busy and there were 3 people in the office on the floors above, but, there were NO SUPERVISORS in the area to return cars or assist. The workers were young & doing the best they knew how, but, they had no idea about customer service. How could they be vacuuming the cars and making everyone else wait who needed to get to the airport, etc? REALLY?? Everyone was shocked and honking horns. My suggestion would be to move your return counter to the parking garage and get a manager who is customer service oriented. She wasn't rude, but, she was far from accommodating. I am sorry to write this, but, this was a situation which could have been handled differently.Very disappointed in the entire experience. We never complain, but, this was extremely disappointing and we will not be using Budget in the near future or again.

1 hr 45 min wait to pick up car

Points positifs : Drop off.

Points négatifs : Reservation was not met by company. No apology or explanation from staff for excessively long wait. "everyone is waiting," was the excuse.

Points négatifs : Customer service was very bad. Unprofessional and rude.

Slow check in - Wrong Car

Points positifs : Drop off was simple I did the advanced payment for fuel, but since I was under 100 miles, it was a lower amount.

Points négatifs : The check in was slow. There were six or so people in line ahead of us and it took an hour to get a car. We reserved a SUV but had to settle for a van because they had no SUVs ready.

A hassle

Points négatifs : Waited 40+ minutes for vehicle; wrong car delivered with 5/8 tank of gas; had to return with full tank, which meant paying for 13 gallons, but only drove 100 miles.

Long delay in pickup at airport

Points positifs : Service at Dollar counter was great

Points négatifs : 45 min wait for an airport shuttle to take us to Dollar counter

Never rent here again!

Points positifs : Nothing!!

Points négatifs : They lied - car wasn't available, pricing suddenly was a lot more, and the car reserved wasn't available - in fact, it was a compact that they tried to put us into as opposed to the reserved convertible! Never rent with these guys!

Hidden fees / Delay in car pick up

Points positifs : Car was nice.

Points négatifs : When we booked the car we specified pick up on Waikiki and then drop off at the airport. It was not until we picked up the car that we were told that there was a $75.00 charge for this. There was a screw up and the bell boys did not bring the car around. We had to wait 45 minutes and would have waited longer but my wife ran back to the Dollar to find out what was going on. The Dollar clerk had to come to the hotel and get the bell boys to bring the car around.

Disappointing...

Points positifs : Gentleman at checkin was friendly and efficient.

Points négatifs : When I turned in the vehicle, the clerk told me the total should be $ 255 (and some change) right? I said I'm not sure. He looked at me as if he was looking for and answer so I looked through my purse and found the original receipt provided. It stated that the estimated total for the car should be $ 260.20. He took the paper from me, mumbled something under his breath and adjusted his computer to total $260.20. He then said they forgot to add some charges and that everything varies, depending where you pick up and drop off and lots of things vary. I picked up and dropped off the car at the same place and before time. I understand it's not even a $5 difference but it's the principle. You state one total, look at me to confirm and then adjust based on a paper that says "estimated", only to tell me you forgot to add something. It just doesn't make sense but understand that i guess you have to make every penny count. It left a nasty impression.

Points négatifs : We reserved a car in Kauai and was very disappointed in the cleanliness of the vehicle. The left hand passenger door was not operating correctly. The automatic selection for 4 or 2 wheel drive kept the car in 4 wheel drive unless you manually changed it, increasing the gas used per mile. Overall, not a good rental experience from Dollar.

Points négatifs : Every person I came in contact with at this company was incredibly rude. Never again!

I would stay far away

Points positifs : The car was decent but older.

Points négatifs : The price was so much higher than what it said on the internet.We had to change our rental to less days to afford it. When we went to pick it up, I saw people, who just took their vehicle out, come back in because there was something mechanical wrong. Our tire sensor kept coming on. When we brought the car back, we asked when the shuttle would be coming back to take us to the airport and the guy was incredibly rude. When the shuttle came, she saw us standing there and she drove past us and made us walk to them a half a block up carrying our luggage. Ridiculous. Customer service is terrible and will never recommended this to anyone.

Need to pay attention to car maintenance

Points négatifs : The level of the car maintenance was terrible: it needed oil replacement, the tires were in a dangerous shape, and the arm handle was broken

Points positifs : Quick friendly service.

Points négatifs : Seats and headliner were stained and dirty.

Points négatifs : See my review on CarRentals.com

Not worth the minimal savings

Points positifs : The staff is very friendly and they get you through the process very quickly. I also like that the come out and take photos of all angles of the car as a point of reference.

Points négatifs : I booked because I was led to believe we'd get a Buick LaCrosse or something comparable that could fit 5 pieces of luggage and five people. Instead, I was given a Nissan Versa that barely fit our luggage AND us. Also, the car had 100,000 miles on it! I don't know if ist was a miscommunication between the site we used and the company, but we felt misled. Luckily, the car held in there, but would have been unacceptable if we were doing more driving than we did. At drop off, I took a look at their "fleet" of vehicles and not only was there no Buicks, but most of the cars looked to be on the older side. I saved maybe , $20 or $30 at the most, but would have been better off spending the money on a better company that didn't use high mileage cars as rentals.

Points négatifs : I have been renting cars for decades and have never had to pay extra amount for an additional driver. This essentially increased my cost by about 40%. ($95 for a week). The contract agreement stated that an extra charge may be added for an additional driver. That amount should have been stated in the agreement when I signed up. I will look past Hertz and Kayak for others who do not make this charge in future.

Points positifs : Ok car

Points négatifs : Scratches, high gas price

Points négatifs : Line to pick up car moved at a snail's pace

Blue!

Points positifs : What I liked about it was the pricing that was offered.

Points négatifs : What I didn't like was, I had to have a returned ticket in order to rent the car I wanted. So I wasn't able to get it because I had a debit card and NO returned ticket. Now I have to wait 10-15 days for my full refund.

Get what you pay for

Points positifs : Low price for full size sedan.

Points négatifs : Car was not cleaned inside or out. It was clear they did a fast clean job. Also the tank was only half full. The rental agreement stated it was full. I wasn't happy that it wasn't spotless clean and the tank was half empty. Nissans don't really ride very smooth nor do they have any get up and go. In Hawaii, drivers are very aggressive and I felt a peppy car would probably have done better.