Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,4
Points négatifs : Clean smoke free car more than one agent checking customers
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6,4
Points négatifs : Better staffing. Had to wait 45 min in line when picking up the car. On top of the wait staff was less than friendly. Made me question why i did not choose Budget or Hertz. Prices are a bit misleading too. Booked a car for 359 dollars... Ended up paying 600 once i drove away
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8,0
Points positifs : Friendly, quick pick-up/drop off
Points négatifs : First car smelled bad and I had to switch. I also was upgraded to car but that car (jeep wrangler) had no charger for cell phone or bluetooth. So it was a nicer car but with less amenities.
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6,4
Points positifs : The drop off was easy and quick. The car was clean for the most part. Drove fine.
Points négatifs : When we arrived to pick up the car we waited in line for the desk for an hour. Then we went upstairs and proceeded to wait another one hour 45 minutes. So altogether we waited 2 hours 45 minutes. And the waiting area was 90 degrees because it was outside.
avis de
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6,4
Points positifs : Staff at drop off was very helpful
Points négatifs : Customer service at pickup was grumpy and not very helpful
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5,6
Points positifs : easy drop off and pick up
Points négatifs : cost was much higher than what was quoted
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6,4
Points positifs : The young man at the Avis counter made every effort to make a bad situation better after we were told that we could not have the car that we had a confirmation for and that we had actually reserved a smaller car. He said that we would have to take it up with KAYAK in order to get it resolved.
Points négatifs : KAYAK and Avis need to interact better to be sure that he car that is reserved on the KAYAK site is what you will get and pay for when the car is rented and picked up.
avis de
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6,4
Points négatifs : Had to go to rental office for unknown errors in terminal for drop off
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4,0
Not like the old Avis
Points négatifs : I cheated on Hertz to give Avis a try. Boy was that a mistake. At one point they were equally competitive in quality, service, pricing and reputation. That sure has changed. Someone at Hertz at the executive level has created a superior culture and Avis’s went DOWNHILL badly. With Avis, the grass isn’t greener on this side of the fence.
avis de
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8,0
Points négatifs : The line at pick-up was a bit long. I think the computers weren't working, but it took way longer than it should have. The care was pretty scratched up when we got it, but the inside was very comfortable and clean.
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10,0
Great service, great car
Points positifs : Fast, friendly, efficient service. Great car V8 Mustang.
Points négatifs : Giving it back
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8,0
Good
Points positifs : Great vehicle and fast pickup.
Points négatifs : Long wait for check-in due to no one around.
avis de
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8,0
Points positifs : Friendly, quick pick-up/drop off
Points négatifs : First car smelled bad and I had to switch. I also was upgraded to car but that car (jeep wrangler) had no charger for cell phone or bluetooth. So it was a nicer car but with less amenities.
avis de
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8,0
Points négatifs : The line at pick-up was a bit long. I think the computers weren't working, but it took way longer than it should have. The care was pretty scratched up when we got it, but the inside was very comfortable and clean.
avis de
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8,0
Good
Points positifs : Great vehicle and fast pickup.
Points négatifs : Long wait for check-in due to no one around.
avis de
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2,4
Points négatifs : Clean smoke free car more than one agent checking customers
avis de
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6,4
Points négatifs : Better staffing. Had to wait 45 min in line when picking up the car. On top of the wait staff was less than friendly. Made me question why i did not choose Budget or Hertz. Prices are a bit misleading too. Booked a car for 359 dollars... Ended up paying 600 once i drove away
avis de
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6,4
Points positifs : The drop off was easy and quick. The car was clean for the most part. Drove fine.
Points négatifs : When we arrived to pick up the car we waited in line for the desk for an hour. Then we went upstairs and proceeded to wait another one hour 45 minutes. So altogether we waited 2 hours 45 minutes. And the waiting area was 90 degrees because it was outside.
avis de
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6,4
Points positifs : Staff at drop off was very helpful
Points négatifs : Customer service at pickup was grumpy and not very helpful
avis de
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5,6
Points positifs : easy drop off and pick up
Points négatifs : cost was much higher than what was quoted
avis de
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6,4
Points positifs : The young man at the Avis counter made every effort to make a bad situation better after we were told that we could not have the car that we had a confirmation for and that we had actually reserved a smaller car. He said that we would have to take it up with KAYAK in order to get it resolved.
Points négatifs : KAYAK and Avis need to interact better to be sure that he car that is reserved on the KAYAK site is what you will get and pay for when the car is rented and picked up.
avis de
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6,4
Points négatifs : Had to go to rental office for unknown errors in terminal for drop off
avis de
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4,0
Not like the old Avis
Points négatifs : I cheated on Hertz to give Avis a try. Boy was that a mistake. At one point they were equally competitive in quality, service, pricing and reputation. That sure has changed. Someone at Hertz at the executive level has created a superior culture and Avis’s went DOWNHILL badly. With Avis, the grass isn’t greener on this side of the fence.
avis de
