Voitures de location à Pise

Points négatifs : I was not notified that Ace would not accept cash or a debit card or Discovery Card. I was left with no vehicle and had to rent a car for 800 euros when I thought I was going to get a vehicle for 300 euros. Also, there was no reference that Ace would be called something else, which I can't even remember now, I think my mind has repressed this terrible experience as a protective coping mechanism. We went back and forth on a shuttle, and thankfully, someone knew that Ace went be another name in Pisa. Would not recommend.

Beware of Kayak/ACE car rentals in Italy

Points positifs : It was a good deal and reservation process was smooth.

Points négatifs : Appalling follow up of our reservation, nobody at airport had ever heard of the rental company ACE. At great cost I called Kayak USA from my cell, they were not helpful at all and insisted that the rental company was In the airport building - which it isn't. They couldn't provide a local telephone number. The bus service to car rental company terminal had never heard of ACE either. Two wasted hours at airport causing immense frustration. Finally found out, by chance that car was with the company GOLDCAR and not ACE as per documents. getting the car not easy as had to refill in manually all the information provided previously. Was told my credit card (Visa infinite with 5000€ month spend !) not acceptable - they wanted cash for the bond. Car had more damage than appeared on documents (done in office) and had to get someone out to check. Not a good experience at all. Three days later mechanical issues (speedometer didn't work). Spend several hours trying to get assistance from the two numbers printed on contract. Appalling and indifferent customer service - they said to come back to airport (a three hour ride both ways). NEVER AGAIN.

Not recommended

Points positifs : No prepayment and no direct loss from not completing the booking.

Points négatifs : Difficult to find since the rental location stated in the itiniary does not exist. Visa card not accepted even though the reservation was created with a Visa card. Mastercard from other person than renter not accepted. Changing reservation to another person (with Mastercard) required a new reservation, and then the rental price was more than double the original amount.

Very poor service

Points négatifs : Nobody around the parking lot to walk around car to check for damage. Of course on dropoff they mention "not reported" damage that was already there when I picked up the car.

Issues upon arrival

Points positifs : Staff was friendly at all times.

Points négatifs : Despite reserving an automatic van for the vacation they only had a manual available when we arrived (with no prior indication). They offered to call us mid week to tell us if an automatic was available but I received not call. Further, we still ended up paying the price for an automatic. The car we did receive was in awful condition, with a window that did not work and leaked air (during winter) and had all sorts of electronic failures - albeit driveable. Very disappointed and further very concerned about renting through kayak again if I cannot guarantee the type of car I need.