Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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7,6
Points positifs : received more value than ordered; Toyota Hybrid was an excellent car
Points négatifs : shorter wait after arrival
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2,0
Points négatifs : I went to pick up my car and they wanted to give me a different car, not the small SUV that I thought I reserved on the website. They blamed the website for not having the correct car for what was reserved and I walked away without a rental. The people were nice but could not help at all.
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8,8
Points positifs : Friendly service, clean car, better equipped than expected at booking.
Points négatifs : I couldn’t add an additional driver or change the main drive, even though there was such an option theoretically. I wanted to do this because my credit card got lost and for pickup you have to have it in the main driver’s name. I had to book a new car. I was more expensive than the 1st booking.
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2,0
Points positifs : Nothing
Points négatifs : Rental car office was closed when we arrived at the airport at 4pm. They closed at 2, despite knowing our flight information. All other car companies were open. Stranded in the arctic circle with no options. Luckily, another company helped us out despite originally not having an extra car for us
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9,2
Points positifs : Excellent luxurious little car with things like seat heating, "wide-angle" lights with automatic switch on when steering to right or left, navigation etc. Things you normally only get in bigger cars.
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7,2
I was overcharged
Points négatifs : I was charged twice what I was quoted.
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6,4
Points positifs : That we were finally able to pick the car up at the airport.
Points négatifs : It did not have studded snow tires. We also weren't told when ordering the car that it was not the airport location. We then had to pay extra for that.
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5,6
No studded tires!
Points négatifs : In Tromso, Norway, where many roads are extremely dicey, the budget desk gave us a car without tire studs! The next day we returned to seek a car with studs and most of them didn’t have them! How is this allowed in an area where they are vital to drive even in the city! We lucked out and got the last car with studs!
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8,4
Points positifs : The car was excellent,
Points négatifs : but there was no one around to answer basic questions on pick up.
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4,4
Wrong information
Points positifs : Car was good and clean
Points négatifs : The guy at Budget counter gave me wrong info and I had to pay 2 times more than my contract.
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4,8
Another bad experience renting a car...
Points positifs : The only good point was that as I spotted a rock between the tire and the wheel on the car they wanted to give us, they have been obliged to change us for another car which was really well equipped (4x4 and spikes tires) but we felt it hurt them and after how they treated us, it was quite good.
Points négatifs : Upon arrival, they told us that we had no choice than taking an insurance for the rent. We booked without insurance because we have it through our credit card but they didn't wanted to consider this. They just said "it's doesn't work like that in Norway". Our only other alternative proposed was to allow them to book the full price of the car on my card which is obviously not an option. The attitude of this guy was just unacceptable with this little smile just saying that he was cheating us but as they are alone in town, they know that we have no choice. After being obliged to pay for this insurance which was nearly half of the price of our rent, they bring the car and here it continues: 3 damages not mentionned on the contract and regular winter tires... for information, the road where full of pure Ice and everyone was driving with tires with spikes. Hopefully, I spotted a dangerous rock between the tire and the wheel and they were obliged to change us the car... however, this isn't acceptable neither as they would have give me the car like this which was really dangerous if I didn't checked in details myself. I am of course gone a claim also at Budget directly.
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2,0
Couldn't even get the rental car.
Points négatifs : I went to pick up the car, which Budget/Kayak informed me would be $110 for my visit. I budgeted that much and maybe a little more for fuel and such. When I arrived I was told the third party insurance I had purchased through Budget with this rental was basically useless because the country I was renting in required full insurance coverage at the rental office. I couldn't afford this now over double the cost, and cancelled my rental. I was pissed. My whole trip was screwed up because of the lack of information Budget/Kayak gave me about the country I was renting in and I won't rent from you again.
avis de
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8,8
Points positifs : Friendly service, clean car, better equipped than expected at booking.
Points négatifs : I couldn’t add an additional driver or change the main drive, even though there was such an option theoretically. I wanted to do this because my credit card got lost and for pickup you have to have it in the main driver’s name. I had to book a new car. I was more expensive than the 1st booking.
avis de
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9,2
Points positifs : Excellent luxurious little car with things like seat heating, "wide-angle" lights with automatic switch on when steering to right or left, navigation etc. Things you normally only get in bigger cars.
avis de
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7,6
Points positifs : received more value than ordered; Toyota Hybrid was an excellent car
Points négatifs : shorter wait after arrival
avis de
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7,2
I was overcharged
Points négatifs : I was charged twice what I was quoted.
avis de
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8,4
Points positifs : The car was excellent,
Points négatifs : but there was no one around to answer basic questions on pick up.
avis de
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2,0
Points négatifs : I went to pick up my car and they wanted to give me a different car, not the small SUV that I thought I reserved on the website. They blamed the website for not having the correct car for what was reserved and I walked away without a rental. The people were nice but could not help at all.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Rental car office was closed when we arrived at the airport at 4pm. They closed at 2, despite knowing our flight information. All other car companies were open. Stranded in the arctic circle with no options. Luckily, another company helped us out despite originally not having an extra car for us
avis de
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6,4
Points positifs : That we were finally able to pick the car up at the airport.
Points négatifs : It did not have studded snow tires. We also weren't told when ordering the car that it was not the airport location. We then had to pay extra for that.
avis de
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5,6
No studded tires!
Points négatifs : In Tromso, Norway, where many roads are extremely dicey, the budget desk gave us a car without tire studs! The next day we returned to seek a car with studs and most of them didn’t have them! How is this allowed in an area where they are vital to drive even in the city! We lucked out and got the last car with studs!
avis de
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4,4
Wrong information
Points positifs : Car was good and clean
Points négatifs : The guy at Budget counter gave me wrong info and I had to pay 2 times more than my contract.
avis de
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4,8
Another bad experience renting a car...
Points positifs : The only good point was that as I spotted a rock between the tire and the wheel on the car they wanted to give us, they have been obliged to change us for another car which was really well equipped (4x4 and spikes tires) but we felt it hurt them and after how they treated us, it was quite good.
Points négatifs : Upon arrival, they told us that we had no choice than taking an insurance for the rent. We booked without insurance because we have it through our credit card but they didn't wanted to consider this. They just said "it's doesn't work like that in Norway". Our only other alternative proposed was to allow them to book the full price of the car on my card which is obviously not an option. The attitude of this guy was just unacceptable with this little smile just saying that he was cheating us but as they are alone in town, they know that we have no choice. After being obliged to pay for this insurance which was nearly half of the price of our rent, they bring the car and here it continues: 3 damages not mentionned on the contract and regular winter tires... for information, the road where full of pure Ice and everyone was driving with tires with spikes. Hopefully, I spotted a dangerous rock between the tire and the wheel and they were obliged to change us the car... however, this isn't acceptable neither as they would have give me the car like this which was really dangerous if I didn't checked in details myself. I am of course gone a claim also at Budget directly.
avis de
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2,0
Couldn't even get the rental car.
Points négatifs : I went to pick up the car, which Budget/Kayak informed me would be $110 for my visit. I budgeted that much and maybe a little more for fuel and such. When I arrived I was told the third party insurance I had purchased through Budget with this rental was basically useless because the country I was renting in required full insurance coverage at the rental office. I couldn't afford this now over double the cost, and cancelled my rental. I was pissed. My whole trip was screwed up because of the lack of information Budget/Kayak gave me about the country I was renting in and I won't rent from you again.
avis de
