Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : During our pickup, Alex was courteous and professional. Our drop-off was expeditious and painless.
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3,2
Customer Service Representative was Not Helpful
Points négatifs : Abrupt manner of Customer Service Rep when turning in the car; not friendly at all. I left my wallet in the small airport and he didn't bother to call me that evening - even though he had all my contact information, and on a more personal note he knew exactly who I was because he knows my husband; Alamosa is a small town, everyone knows everyone. As a result, I didn't realize I didn't have the wallet until I was 2 hours out of town the next morning, driving to another state. I had to turn around and go back to Alamosa with three dogs in the car, adding a significant amount of time to my trip and discomfort to my animals. It may sound like a small matter, but the fact was that he could have very well made an effort to be human and try to get my wallet back to me - I would have gone to pick it up if I had known I'd left it, and I would have met him someplace else if that was necessary. His complete disregard of my situation was uncalled for and very unprofessional; a little bit of kindness goes a long way in this world, but apparently that's not important to Anthony at the Alamosa Hertz office.
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8,0
Points positifs : I returned the car to Alamosa and received prompt and courteous service while there.
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10,0
Points positifs : Pendant notre ramassage, Alex était courtois et professionnel. Notre dépôt a été rapide et indolore.
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8,0
Points positifs : Je suis retourné à Alamosa et j'ai reçu un service rapide et courtois pendant mon séjour.
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