Palais des Roses Hotel & Spa

Voleurs ! ils m'ont fait payé le double nous étions deux et que j'avais fait une erreur de reservation or pour deux personnes c'était seulement 50€ plus cher sur booking !

Les crêpes marocaines du matin

L’équipement de la chambre médiocre , pas assez de serviettes, pas de papier hygiénique

Mauvaise gestion, en particulier le directeur du restaurant

Super serveurs

Dimanche matin, le directeur du 23 juillet manque de diplomatie et de moyens de parler aux clients, je peux expliquer si vous me contactez

Tout. Tout d'abord, le gars de la réception était super dur et peu professionnel. De plus, la chambre était impropre et très vieille et les meubles étaient cassés. De plus, la femme de ménage a toujours ignoré nos demandes de faire la chambre et nous fournir les serviettes et le shampoing nécessaires. Et pas enfin, les gardes de sécurité de la porte d'entrée nous ennuyaient à chaque fois. C'était vraiment une expérience misérable.

Nothing - This hotel needs to be raised to the ground and rebuilt - It has been nelegected for decades by the looks of it, half the rooms are un habbitable so vast sections of this property are not used. The rooms that are used are old, tired, and dirty. The staff are rude and unhelpful

This hotel is well past its best, it is obvious ( and acknowledged by staff ) that the owner has not invested financially in the property for years. Rooms, furniture, beds, towels, bathrooms, balcony railings are all ancient and well past their use by date. To make matters worse staff members are very very unhelpful and sometimes rude. One in particular Taruq on reception is rude and unprofessional. I complained to his manager about him, and she couldnt careless - I'm not sure who made this lady a manager, but she did not show an ounce of managerial acumen. The problems with staff at this hotel are top down - meaning that the managers are not Professional, therefore the people that report to them are not professional. The manager of the reception area was a terrible manager and this was evident in the manner in which her staff behaved. Totally rubbish hotel - run by totally rubbish staff --- do not make the same mistake as me and stay there - You will hate the experience