Hôtels à Albena

Points positifs: La chambre la mer et la piscine intérieur et extérieur

Points négatifs: La nourriture est dégeulasse Pour un all in pas beaucoup de choix et se qui m a étonner c est que les bouteilles d eau sont payante pour un all in

Points positifs: Food, environment, cleaning, pool. The view from the room was wonderful, facing the sea with a right to see the sunrise

Points négatifs: They do not checkin well before the deadline, even wanting to pay with the justification that they do not have a clean room. Could it be that my room was not free / clean but the others? Anyway, at least they managed to accommodate us 3 hours earlier.

Points positifs: Ambiance

Points négatifs: Choix du buffet

Points positifs: Location, rooms and breakfast were great

Points négatifs: Not satisfying reception arrangement on the check in

Points positifs: Food and drink

Points négatifs: Cleaning at rooms

Points positifs: Nice hotel with good facilities

Points négatifs: Having to pay extra for any drinks at lunch and dinner, including water for children, gives them a bad image. I would rather pay an extra euro for the whole offer and enjoy my meal. Also, there are a few signs that the hotel is not that new and needs to be taken care of.

Points positifs: Fresh and clean rooms nice housekeeping. Good service at all.

Points négatifs: The prices in the restaurant and shop are triple then usual for Bulgaria. This would be ok if the service is at least double as quality. If you are Bulgarians your kids will not have opportunities to enjoy attractions because of the language. Very strange.

Points positifs: everythink

Points positifs: Accueil très sympa et agréable le voiturier parlait même français. La chambre au 9 ème étage est spacieuse et bien équipée, literie top. Vue mer et piscine du balcon mais l'emplacement n'est pas directement sur la plage. Animation pour enfants mais pas pour des ados. Petit déjeuner et diner au buffet correct et varié. Plage équipée de transat et parasol gratuit et en nombre suffisant. Sable et Mer propre. Piscine intérieure petite mais pas très fréquentée en été donc suffisante. Soin de thalassothérapie et soin visage top. Espace calme, serein et personnel agréable. Hotel bon rapport qualité prix même si ce n'est pas un vrai 5 étoiles ( les prix ne sont pas non plus ceux d'un grand 5 étoiles à Paris !)

Points négatifs: L'hôtel se trouve dans la zone très touristique d'Albena mais même au 9 ème étage on entend la musique au moins jusqu'à 23 h tous les jours (je n'imagine même pas le bruit pour les étages inférieurs !). Les toilettes à côté du restaurant mériteraient d'être nettoyé davantage et un peu de parfum ne ferait pas de mal.

Points négatifs: The staff was very bad, is a lady there her name is Venilina and she is not friendly at all, the room was old we stayed in Sector K, which is very bad very old, no elevator, no fridge in the room, ugly bathroom very old, i am very dissapointed. The food was good and the entertaiment too. I recomend Ralitsa but no building K because we paid the same price like the other buildings but we had poor contions :(

Points positifs: C'est la première fois que je visite Albena et y fais un séjours. Mes impressions sont très positives, je pense même y retourner l'an prochain. J'ai aimé les efforts de l'équipe pour répondre aux questions et aux préoccupations des touristes. Question nourriture, il y avait un réel effort pour proposer des plats diversifiés et pour "varier les plaisirs". L'équipe d'animateurs propose des événement tout au long de la journée mais on n'est pas obligé d'y participer. L'hôtel dispose de deux piscines et les animations ne se déroulent que sur la plus grande, l'autre reste au calme. L'hôtel propose également une plage réservée à ses clients (situé à une dizaine de minutes à pied). Chaque famille bénéficie d'un parasol et de deux chaises longues. Le prix du "all inclusif" comprends également l'entrée à l'aquaparc, situé à proximité immédiate de l'hôtel.

Points négatifs: L'hôtel ne dispose pas de parking (aucun hôtel d'Albena d'ailleurs). Du coup, le prix du parking est à régler à part, à la fin du séjour. Les prix varient entre 5 et 20 lévas par jour, en fonction de la proximité du parking avec la mer. Le moins cher est celui de la gare routière (5 lévas par jour), situé à l'entrée du site. Le personnel au restaurant ne parle pas bulgare et quasiment pas d'anglais. Ce sont des jeunes gens (ukrainiens ? russes ?) qui font bien leur travail mais montrent un peu d'excès de zèle en enlevant les couverts aussitôt que l'on pose une fourchette à côté d'une assiette vide même si on a pas terminé le repas. C'est très agaçant au début. Mais nous avons appris à freiner gentiment leurs efforts. Je n'ai pas aimé également l'habitude de certains touristes à réserver les chaises longues à la plage et autour des piscines en y posant leurs serviettes alors que c'est interdit. Mais j'ai déjà vu cette pratique dans d'autres hôtels, pas seulement à la mer.

Points positifs: aqua parc pour enfants / la plage /

Points négatifs: La chambre lit trop petit /mauvaise odeur de chien mal aéré on sentais se qu'il y avais un chien qui avait séjourner avant nous /le personnel du resto hôtel et plage vraiment pas souriant on dirai qu on est pas en vacances quand on les voit aucun sourire

Points positifs: Great facilities, particularly the aqua park ( we didn’t visit it this year) and the pools. Food, bars-not what it used to be, but still fairly good

Points négatifs: Wouldn’t recommend sector K: noisy and not very clean. Closed snack bar in early September.

Points positifs: The food was good, you found every day something else to eat. Nice entertainment for the kids.

Points négatifs: The cleaning lady did not visited our room often. We had to go look for her to get some toilett paper.

Points positifs: pancakes

Points négatifs: no SALT on the table

Points positifs: Great location with lots of amenities around.

Points négatifs: Food has no variety and sometimes recycled from previous meals. Some food for dinner for example were left overs from lunch.

Points positifs: Nothing

Points négatifs: We have rezervation for Hotel Gergana but when I go there they tell as to go to another hotel because they don’t have rooms for as. An acceptable.

Points positifs: Quiet place with a lot of greenery. Beachfront. Generally safe for kids. Food was decent.

Points négatifs: Cleanliness is surely not a priority for management. Really dated rooms (some are renovated) - our (7M) had spider nets on the bathroom door and a lot of dirt on the window shades, i.e. was not cleaned for ages. Interior is communist 80s with some paint. A/C has the smell of mold when turned on but if you switch it off the heat is unbearable. Sand on the beach was not properly cleaned for quite some time - a lot of old cigarette butts. One nice playground but looks abandoned - bits of it were missing. Generally looks like a welfare holiday facility.

Points positifs: Staff, place, food in restaurant, everything ok.

Points négatifs: Small room

Points positifs: The staff was kind, especially with children. The bed (double room) was confortable, they even provided a cot for our baby even if we dis not ask for one. The towels were being changed every day. The food was diverse, but of average quality, especially the deserts.

Points négatifs: They have to work more on the cleaniless, in the rooms and in the restaurants where the tables and chairs are always sticky, the beverage machines very dirty. The coffee was horrible.

Points négatifs: les activités étaient terminée depuis le 15 septembre

Points positifs: - you can open the room door with the bracelet they give you -lots of chaise-lounges on the beach - free entrance to the Albena aqua park -grilled fish at the dinner - the furniture in the room looks good,

Points négatifs: Oh boy where do i start: - staff unprepared, unwilling to help and less or no speaking of english/french. - almost everything in the hotel and restaurant is made to feel you unwanted, that you might consume too much, or you want to waste their precious resources. (Let me get you some examples - at breakfast there is only one cook that is preparing 6 fried eggs at a time - but it takes about 6-8 min to cook them so either you stay at a long queue or you give up, same applies to grills. The bar at the restaurant is very small and there is only one guy serving thwre, so again long queue and maybe you give up. The water cooler inside the hotel were empty for more than a day) - the chairs at the pools were all ocuppied at 9 o'clock -looks there are too few for both.of the hotels - the garden inside the hotel is full of dangers for the kids and also unattended - no flowers, no grass just dirt -rooms very small -although the reservation was made through booking and the conditions were stated clearly -check-out at 12 o'clock 'they locked us out of our room at 11:15, because their check-out hour was 11 o'clock- when confronted both the receptionist and manager attitude was rude and acted like they are doing us a favour. - shuttle bus to the beach very crowded - the "all inclusive" ralitsa style means only 3 hours at the beach restaurant ( from 12 till 15 ), except these hours you have to pay for everything- coffee, water. - most of the chaise-lounges on the beach are broken

Points positifs: Nice and relatively clean beach. The aquapark is close to the hotel. The room is an excellent example of efficient interior design. The bathroom is well equipped and organised. The restaurant offers a decent variety of foods, sweets and fresh fruits. Free public transport. Free entertainment in the nearby park.

Points négatifs: The room was not deap cleaned in a while , the AC unit and the fan were full of dust and other "things". In the bathroom, the silicone seals were covered in black spots (probably mould). The check-out time did not correspond with the one advertised on booking.com or on the guest instructions available in the room. Although you pay for a full day, all inclusive, you will find out that you can't attend lunch in your checkout day (not included) and you can't do it on the check-in day due to the availability time which is less than 1/2 hour. Agresive Rai beach personal, on two occasions we were asked to pay for access. You pay for parking but most likely you will end up leaving your car "in the garden". Most of the coffee and juice machines were rusty and asking for a cleaning procedure. You can't bring your own water into the aquapark you will have to buy it or go back to the hotel for water.

Points positifs: Aquapark

Points négatifs: - the room was to small for 4 people - A/C didn't work - they were cockroaches in the bathroom - wifi didn't work - the room was situated in front of the hotel and it was very noisy - every day at the restaurant I would stand in the queue to get some food - after we left the restaurant there was a smell of food in the clothes - bad coffee - access to ice cream was restricted.They give just 2 small cups of icecream - at the beach the loungers were broken and had no mattress. The mattress could be rented for 2 bgn/day - the parking is not free.I paid 10 bgn/day

Points positifs: Ultra all inclusive.

Points positifs: Very good ralitsa hotel we hope will return. it was very nice and many facilitis,the poor was great .go ahead!!!!!!!!!

Points positifs: 1.food 2.atmosphere

Points négatifs: reception desk personnel was not too eager to help

Points positifs: The all-inclusive provided good and tasty meals throughout the whole day. The rooms were big and clean. The hotel is located basically on the best spot in Albena.

Points négatifs: The personnel was absolutely horrific - from my entrance in the hotel at 14:10 I stumbled upon a very rude female receptionist who did not explain that the room I paid for needs a bit more time to be ready, but instead, I got almost shouted at for asking why am I not able to take my baggage upstairs after a tiring trip. A question like "What is your problem?" is COMPLETELY UNACCEPTABLE and such people should not work in the hotel industry. On the beach do not expect to get good places for the money you have paid - "The manager of the beach" as he calls himself, may just tell you that you need to get off the launge because it is reserved without anyone sitting there. They keep the best placed launges on the front for people who are not guests of the hotel in return for a small cash gift which is a joke for the money you are paying for your stay. When asked how to reserve a lounge, he started mumbling something that they are not reserved or anything because probably the management of the hotel is not aware of his small-scaled schemes. In general, you are not being treated like a valued customer and guest, but more like a piggy-bank intruder that is not owed explanation to. For the money they get, they should at least paint the rust on the balconies because someone could get hurt.

Points positifs: the sea

Points négatifs: - the coldness of personnel - the design of the rooms

Points positifs: 1. It's on the beach :-) 2. The food. We went with 2 kids (4 and 1) and we found something for them to eat at every meal. You can tell that the menu is thought to accommodate children. we even found very less salted dishes. and..the pancakes vere delicious! 3. The staff and the manager. They are doing their best to make you feel at home. 4. The animation team. They are so kind and friendly and are doing a grear job

Points négatifs: The room cleaning of the room could be improved. In 9 days the bathroom got cleaned only once - and only on the floor.

Points positifs: Food, staff, location, room view- amazing, over my expectations!

Points négatifs: It could get one idea more spacious and luxurious, it deserves 4 stara!

Points positifs: location

Points négatifs: the food was awful.the food was fermentind and the flies were present

Points positifs: Location

Points négatifs: It seems you had to pay extra if you want to use sun beds closer to the sea. Another option is to book you sun bed at 8 am, which is actually not an option if you have come with little kids who also want to have breakfast before going to beach; Although the food was nice, it seems somehow repeating if you stay for more than 4-5 days - predominantly salads and BBQ. We missed variety of fish, but there were always soups and greasy fruit which was nice; Twice we had our towels changed with some dirty-like towels. When we asked the cleaning lady, she said the towels were clean, but the stains I was showing to her couldn’t be washed.

Points positifs: Excellent view. Relaxed atmosphere. Fresh and tasty meals. Kids friendly hotel, helpful animation staff.

Points négatifs: Bad smell in the bathroom. Very disappointing cleanliness of the room.

Points positifs: L emplacement sur la plage, la piscine tout près. On a eu des parasols et des transats compris dans le prix.la nourriture était bonne. La vue depuis notre chambre sur la mer. Le calme.et le rapport qualité prix.

Points négatifs: Rien à dire

Points positifs: Location , and food was really good and big variety

Points négatifs: Was given dirty room, cost not matching for that hotel very high

Points positifs: The staff were fantastic - very friendly and helpful. The food was great - a wide selection that was varied between days (although some of the staples would remain constant). I especially loved the pancakes at breakfast. It was great to be so close to the beach which we would visit multiple times a day. The sea was lovely - perfect for children with mild waves. Great watersport options at a reasonable price too.

Points négatifs: Watching the other guests at the buffet. They would overload their plates, eg. I saw one woman take over half a dessert pie, clearing the plate! Then you would see tons of food waste, untouched desserts etc just left at the table. I found the gluttony off-putting but I guess that would be at any all inclusive. I would have liked information about some English excursion options in the lobby and clear allergy information on the food.

Points positifs: The room, the personal, the place

Points négatifs: The food

Points positifs: I loved the staff and location. Very good and nice.

Points positifs: The hotel is very much family/childred orientated.

Points positifs: The guy (director) who coordonate the entertaintment team.

Points négatifs: Pool volley.

Points positifs: Clean, friendly staff, food was good, prime location, good value for the money.

Points positifs: The location is the strongest advantage of this hotel.The food was so and so, some dishes were amazing and some were simply basic, but overall the food was good and the personal from the restaurant nice. We would came back for 1-2 nights stay, if no other option close to the beach was available.

Points négatifs: We traveled with two others couple and made the booking through different channels, the rooms were given randomly, the people that paid less got the best room (with sea view) and the people who paid the higher price, got a room at ground level - smelly and with seldom cleaning - avoid ground floor rooms. We booked a double bed room and got a twin and there was another issue with the price, we were charged 10% more than the reservation price, it was a mistake solved in the end.

Points positifs: Location

Points négatifs: The thing they use for cleaning smells like vomit. Rooms are a bit tired. There is a window in the bathroom and everyone who pass your front door can see in.

Points négatifs: Reception staff lacks the very basic customer service skills and are willing to give inaccurate information just to get rid of any problem is brought to them rather than trying to solve the issue.

Points positifs: It's close to the beach, had a lovely pool and bar, good food and terrific staff.

Points négatifs: Nothing. Everything was good.

Points positifs: Excellent location and very helpful staff are working hard to compensate for the many years since the hotel was renovated.

Points négatifs: Facilities are overdue for renovation to bring the hotel to the same level as other newer hotels around.

Points positifs: Breakfast ok, but in an agreement with another Restaurant, not the hotel restaurant.

Points négatifs: There are some problems with the doors locking system. Almost every guest was unhappy with this aspect. Very old and defective locking doors mechanism.

Points positifs: Very clean and comfortable room, spacious bathroom, nice beds. Excellent service.

Points négatifs: La chambre était trop petite pour 3 personnes. Impossible d'ouvrir le réfrigérateur.

Points positifs: Nothing

Points négatifs: Not clean, not good staff, very bad organisation

Points positifs: All Albena, sea :)

Points négatifs: one person on reception :)

Points positifs: I like the clean room. the beach was clean, private and with perfect sand. The restaurant was full of food and good one. Drinks, pancakes and ice cream all day.

Points négatifs: I didn-t like the conditions. The hotel, the bathroom, the balcony looked like a 2 star hotel. The air conditioner from my room didn't worked. Even if i was at all inclusive, at restaurant i had to pay for my sandwiches made in the last day (6 leva/ sandwich), this wasn't written in any paper received from hotel and also i didn't receive a fiscal bon for it. I wanted to pay at the reception with card, but restaurant manager wanted cash, directly in his hands. This was very strange and unpleasant. Wifi not very good, bad signal.

Points positifs: Perfect for family with kids

Points négatifs: This was my first hotel without parking space for their customers.

Points positifs: Location on the beach. Water and beach were clean. Quiet.

Points négatifs: Medium quality food. Low quality beverages. Not recommend the hotel. Quality - Price report: low.

Points positifs: The location was great, really close to the sea. The hotel is really family friendly.

Points négatifs: Our room was not properly cleaned ( actually only the bin was thrown on daily basis and nothing else was done in the room). The bath was dirty. Not all the staff was very friendly. The variety of food was not good. Basically for 5 days the only fruit was cherries and probably two or three times nectarines.

Points négatifs: The room was a very bad

Points positifs: The location is nice as the beach is close.

Points négatifs: The food was awful, greasy and inedible. There was an insect in my dessert. Awful rooms, awful staff that is rude. Cockroaches in the bathroom. Would not book and visit again.

Points positifs: Overall atmosphere is very good, the staff is very friendly, can speak many languages, quite clean everywhere. The Kids Club is very good for parents, the international animation team is perfect. They dance, play, draw, speak, handmade with children almost all day long...they are very good at it. The hotel I would rate as 8 of 10, because of the hotel looks old, but the quality of the service is very good for the price. Thanks a lot, our daughter was happy and didn't want to return home.

Points négatifs: The hotel is a bit old.

Points positifs: A good place to stay with your family. We stayed 5 days with a 5 years old and a baby 5months old. Everything is clean. They change your towels at request. Good food and the variety is ok. The beach is close. Music ends at 23:00 so after this hour is quite.

Points négatifs: It’s not necessary a dislike but sometimes the outside music is very loud (for a family) but luckily it ends at 23 ,I think this is available for many hotels around Albena. The bathroom needs a “makeover” but it is clean , so you have comfort .

Points positifs: - very close to the centre Albena and the sea - beautiful rose garden near by the hotel - good value for the money

Points négatifs: - bathroom not very clean - the food was almost the same for the whole period (5 nights)

Points positifs: Fresh and clean food

Points négatifs: No wifi service at the guest room

Points négatifs: Very clean and comfortable. The food was awesome and the personal was very helpful and friendly. Definitely recommend.

Points positifs: The beach, the pool, the wifi quality

Points négatifs: The hotel is a bit old, the smell, the food is not super delicious

Points positifs: Sea view from room. Nice beach. Nice walking area.

Points négatifs: One restaurant for two hotels Mura / Slavuna and due to this inconvenient a lot of people staying in lines to get food. And at this time the cooks didn't do their best to hurry up with food instead they were leaving their posts. Personal very arrogant / Manager arrogant as well when trying to discuss. Room not clean . Very disappointing.

Points positifs: Good location, close to a wide beach. Good food variety. Nice swimming pool at the hotel next door (Gergana) also accessible.

Points négatifs: The cleaning lady doesn't knock on the door. She just enters at her own ease even if you just got out of the bathroom and doesn't understand one word of English. The parking in the Eco-zone is expensive (20 Bgn/day). The restaurant was quite busy, with people from three different hotels coming.

Points positifs: La femme de ménage faisait correctement son travail, barman sympathique. Les frites étaient bonnes.

Points négatifs: Cafards dans les chambres au 7ème. Le personnel explique que ce sont des "petits insectes des champs", mais je fais très bien la différence. Je demande à ce qu'on mette de l'insecticide. Malgré la promesse, rien n'est fait. Je me plains à nouveau au moment de quitter, mais à part quelques excuses après avoir encore tenté de me faire croire aux insectes des champs, on n'oublie pas de me réclamer les 24 Livres Bulgares pour la location du coffre... Certains jours, pas moyen de trouver un transat ni à la piscine ni sur la plage vu que les gens les réservent et aucun contrôle. Déçu de la qualité de la nourriture. Longues files pour pouvoir se servir. A plusieurs reprises, plus de couverts, je dois aller en demander en cuisine. On ramène une douzaine de fourchettes pour une dizaine de personnes qui attendent et se ruent dessus avant moi. Je dois en redemander et on en ramène 6 dans un panier et je dois sauter dessus si je veux être servi... Celui qui semble être le responsable est peu sympathique.

Points positifs: The location is great. The food in the restaurant of the hotel is very good. Hotel Slavuna is a quite, very clean and save place with well organized environment and entertainments.

Points négatifs: More seasonal fruits for breakfast.

Points positifs: Position,staff,hospitality.The staff is very well prepared and proactive.

Points négatifs: The reception as such has to be modernized.Fast.The lobby bar too.

Points positifs: The location of the hotel is excellent, everything was great, the food was delicious and varied. The staff was exceptionally polite and helpful!

Points positifs: nous avons vraiment aimé l'ensemble des services !

Points positifs: The beach is nice and very close. The beds and the view is ok.

Points négatifs: The restaurant was very very dirty and the food was not ok most of the time. The staff was not trained at all, most of them are old and don’t speak english. The rooms have no soundproof isolation and the bathroom was not very clean. The lobby and the reception look like in a train station for the 80s movies. The cocktail bar, the outside bar and the grill were terrible looking and the bartenders have no working experience at all. I could go on and on... I would never recommend someone to pay for this kind of services.

Points positifs: Very nice location, on the beach! The food was very good, very diverse and quite plentiful, a mix of local and international cuisine. Got to taste shark for the first time, which is a plus. The rooms were big and the sea view, amazing. Plus, you get two sunchairs and an umbrella in the money.

Points négatifs: The only downside is the Wifi. It didn't work too well in the room, but got coverage on the beach.

Points positifs: Except the cleaning lady who was very polite ? Well, nothing...

Points négatifs: Everything else except the cleaning lady. This was the worse "all inclusive" offering I ever had all over the world. Poor breakfast, poor lunch and poor dinner, not that I'm someone who eats a lot (60kg) but there was almost nothing to choose from. HOW CAN YOU NOT HAVE PEPSI ?!

Points positifs: The cleanup service, the towels and bedsheets changed over two days.

Points négatifs: The bartender disappointed me with his attitude, he seemed quite irritated when I ordered an expresso ....

Points positifs: The location is nice. The rooms are nice also and clean.

Points négatifs: The food and the drinks were terrible. Also the hotel looks like it’s collapsing from outside

Points positifs: I like the beach which is really large and there is plenty of space. At beach you can play volleyball, there is also table tennis. The meals in restaurant were delicious and you plenty of choices. The hotel's stuff was polite. Everyday our room was cleaned and bed was fixed.

Points négatifs: Well it was a nice vacation but when the weather is bad and you have to watch TV with just 20 channels is not so good, also the free internet was only for lobby or lobby bar. Also the hotel don't have a pool.

Points positifs: Great service, clean rooms, great food :)

Points négatifs: The small toilet did not had a washbasin.

Points négatifs: Incredible dirty , bad personnel, a totally mess , unsafe, if you want to feel the comunism , go there...

Points positifs: The major advantage of the hotel is its great location near the beach.

Points négatifs: The room had a tiled floor. The bathroom toilet bowl had an unpleasant rust stain. Grilled meat was horrible at the restaurant. The bathroom exhaust fan was very noisy. My room wasn't cleaned properly.

Points positifs: good green location

Points négatifs: The food was good, if you could find it. The hotel is really old and in bad shape.

Points positifs: Location is great, right on the beach. Fast and large elevators, no waiting time. Pool was clean. You could find something nice to eat eventually.

Points négatifs: Terrible room toilet higiene. Filter removed from the AC unit, it was filled with dust and stinking. Room was flooded with cicarette smell from the room vents. The manager said he would come evaluate the issues but sent a non english speaking employee instead. Low quality brekfast. Terrible higiene at the ice cream stand.

Points positifs: Un general, everything was OK. Food was very good, service was at a good level. The employees are quite friendly with guest. The place itself is at fantastic location and the fact that it is not very huge (compared to other hotels in the resort) makes it cosy.

Points négatifs: The maintenance of the premises is not very good at some places. For example, there were some belts on the doors of the rooms that have started to be peeled. One does not know whther they are sort of a decoration or they just cover some defects.