pentahotel Brussels City Centre

Bel hôtel Très bien situé Le personnel était vraiment à l'écoute

Il y avait un problème avec l'eau chaude

ambiance , location,

AWFUL STAY, HORRIFIC STUFF i do always get used to say positives, this time NO! Staff are not polite, not one not two,,, ok. why? firstly this 4 star hotel doesn't have formal reception desk. they do the formalities behind the bar. it means the same person serves beer has to handle guest affairs. it wired for 4* in the heart of Brussels . we putted 1 or 2 euros coins to the vendor machines for a bottle of water and it didn't work, my wife ask politely and she told her story ," would you please give me a bottle instead?" , the guy behind the bar said" HOW DO YOU WANT TO PROVE IT?" surprised! .." ok come with us to show you" the guy came with us to the 4th floor, putted a coin inside and find out the machine is not working!? Can you imagine this assault? we came back to the bar again he gave us a coin, and again we ask a bottle of water and he offer us one for 8 euro this time! This is not OK. Our room was smelly , like cigarette odor, the shower drain did not work and the water find it ways to the room. again i informed them and the answer was regret what we say. god knows how many hotel i stayed in my life, this on is the most Awful .