Hôtels - Berlin

Efficient, friendly staff. Room was lovely, spacious, enjoyed the 'infra red' light in the bathroom to use at night! Bar was great service.

A full breakfast was rather expensive. I feel that this is fairly typical amongst hotels - but perhaps a few euro's less would make me more likely to eat in the hotel.

Price and Location

Fitness room under-equipped: no free weights

The staff is very kind , help us a lot , the hotel is located 5 min walking for the old central station , which have all the buses and trains, and the main kodam st .

The cleaning staff didn't change our towels everyday, have to ask for it everyday , the rooms are very small , no room for big baggage. The maintenance of the room is very poor.

the design, the lovely staff.

wireless connection was free for only 30 minutes per day and was poor.

Great location, close to transit (bus/trains) and major shopping district. Hotel staff were friendly and accommodating, and we received a room upgrade upon check-in. Concierge was very knowledgable and helped us out a lot! Would stay here again for sure.

Room was quite warm, and turning the thermostat down didn't seem to cool things off.

Great service great location

They charged me for smoking 300$ and I'm not a smoker

Hotel Berlin is an excellent location for both touring or business. Public transportation and hop-on buses are very convenient--virtually door front. Well trained staff and excellent amenities. On site restaurant has excellent offerings.

No, everything was very well done.

location, breakfast included

internet capability, lack of power outlets

Location and comfort

The buthrobe and the room shoes were delivered oto my room only after my conversation with the front desk person. It should be part of the service for the 5 star hotel. Also at the piano bar nobody played piano. Other then that everything was vetry good.

Great location, very friendly staff.

Spa area could be better, check out took a long time.

The hotel room smelled like smoke despite the staff leaving the window open. The room was tiny and the bed was practically a pull out. I use Kayak to book hotels and was disappointed by this choice especially considering the extremely high price I pay of over 350 dollars for a small twin bed.

Swimming pool

Cigarette smoke smell

Staff is friendly.

Furniture outdated. Lack of power sockets.

Great room

Location was a little bit far from the metro stop.

Conveniently located next to a Sbahn stop. Very clean. Large rooms for Europe.

Attention to detail. The daily brunch (included in my reservation) was spectacular - the food was not only plentiful but also delicious. On my birthday, I was served champagne with breakfast. Staff. Each staff member was courteous, helpful and most importantly, dedicated to service. If they did not know the answer, they would find it for you. Spa. After my conference I booked a day at the spa - the massage and facial therapists were professional, most capable, and pleasant to spend time with. Food. The onsite restaurants had expectional cuisine and the service was equally matched.

I was a guest at the hotel for 5 days/4 nights. My mini-bar was not restocked for 2 days. There were no washcloths (which Americans use); however I was able to obtain them from the spa. Each day you had to create a new WiFi password.

It's truly a 5 star hotel, it makes your life better!

The Bar (itself) in the lobby couldev been fancier, the hotel has A gorgeous lobby but the Bar is just ok. Ritz Carlton has a nicer bar(americain)

The location is great, my room was spacious with a nice bathroom over the kudam. Staff are very helpful and friendly.

The location of the hotel is great and very friendly professional staff

The pillows were a little thin.

The bed was lovely, the room spotless and the staff helpful to a fault. Harry's bar was also a lovely place to sit outside and relax with a drink.

The view could've been a little better. Paid for a view of the canal but got a room overlooking the glass roof over the forecourt and could barely see the canal.

the complimentary buffet breakfast and the location.

Location

The price was too expensive for something that was clearly a tacky 3 star hotel. the water pressure in the shower was really bad, it kept going back and forth from trickling to medium spray and from hot to extremely cold.