Hampton by Hilton Berlin City Centre Alexanderplatz

After all this what was awful I didn`t see anything what was good.

We came to this hotel because we saw on booking that they have place for smokers. At the reception they said,there is no space for smokers,but there is a street of we would like to smoke. We paid the parking in the garage,and at New Years eve,they somebody else parked on our place. At the reception said that we can park of there is a free space,in other case we should park somewhere else. But we paid for it!!! In the room,they dont have mini bar,and the temperature is set on 24 degrees,and it can not be warmer, in december it was very cold. One day we came at 10:45 to have a breakfast,which lasts till 11 o`clock,but people were standing in rows and there wasn`t food. Everything what happend in the hotel was awful,they are not kind at all,and you can`t get any information. I do not recomand this hotel to anybody!

Last day of our stay, we've left the room around 11.30-12.00 and returned around 20.00. When we got back, some coins (2 x 2 euros) and phone headphones that we've left in the room were missing. When i mentioned this to the reception, they said: "We are very sorry, cleaners are not supposed to take anything from the rooms, please take something to drink from our snackbar (as compensation)". We did not take anything of course as this wasn't the whole point of the complaint nor the amount.