Avis des clients
Note globale
7,3 Bien
Basé sur 30 avis
Note générale
6,9
Propreté
8,1
Confort
7,7
Prise en charge/Retour
7,1
Rapport qualité/prix
6,9
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Location de voitures pas chères à Bruxelles
Meilleurs tarifs obtenus par les utilisateurs KAYAK au cours des dernières 24 heures
Voitures de location à Bruxelles - Avis et annuaire des agences
Agences
╳
Autoclick Rent A Car
Agences à Bruxelles
Brussels Airport - Shuttle, Kouterveldstraat, 10- 12
Agences
╳
AutoEurope
Agences à Bruxelles
Europcar Fp
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Bruxelles
Arrival Hall
+32 2720 0944
Gare Du Midi
+32 2527 1705
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Great experience
Points positifs : The car I reserved was not available however they offered a lower model with GPS. They gave a manual when I needed an automatic. Customer service was very prompt and responded to the multiple errors with an upgrade at a reduced price.
Points négatifs : Beware of the parking garage at Brussels airport rental garage. It's a horrible place to find and navigate.
avis de
-
3,2
Fraudulent and terrible company
Points positifs : Car was clean and somewhat new. Original deal sounded good.
Points négatifs : I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it. The problems began when I arrived at the car counter in Brussels. 1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that. 2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time. 3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure. I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car. I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.
avis de
-
9,2
Car rental avis
Points positifs : I liked that they upgraded us into a higher class car. The dropoff was very easy.
Points négatifs : Changing of the car model
avis de
-
4,8
Points négatifs : I was ultimately charged more than three times what I was quoted through your site and I later learned that by using KAYAK my price was even higher .
avis de
-
3,6
fraud
Points négatifs : We paid a very high premium at the airport for insurance. The clerk took advantage of the fact that we arrived in the evening with 3 children. The price came out 796 Euros for 9 days. The site had only a supplementary insurance option. Finally we only made basic insurance. Finally we came out with the highest price of all the companies. We have often rented vehicles in the past and this is the first and last time we will hire Avis. We are considering filing a claim due to fraud.
avis de
-
4,0
Points négatifs : Wanted a car I could get into and out of easily, got a Megane which was very difficult for this old guy.
avis de
-
9,2
Central location
Points positifs : We switched our drop off after the terror attempt at another train station. This location (because of the drop off time) made it a lot harder to get the the airport. And there was little in the way of security. We ended up taking a taxi instead of the train. Not Avis fault at all. Just a complication.
Points négatifs : See above
avis de
-
8,4
Great Service
Points positifs : The service reps at the rental counter were extremely helpful with my reservation even though I had made an error in my desired pick up time.
Points négatifs : The van was missing the rear window wiper which greatly reduced visibility during the few heavy rain driving times. Not a serious risk however.
avis de
-
8,0
Points positifs : Clean. Easy to drive. All our luggage fit.
Points négatifs : Car turned off each time I came to a stop with my foot on the break. Restarted when I released the brake. Annoying! When I returned it, I told there is a button to turn this feature off which they did not inform me about.
avis de
-
2,0
Points positifs : We rented a car for $ 340 via Kayak. Upon arrival in Brussels, they told us they had a Mercedes ready for us for $ 550. We canceled the reservation and went to Enterprise.
avis de
-
8,0
Points positifs : Dropoff was easy and simple. Got an an immediate recipt in my email and everything was fine.
Points négatifs : Pickup was terrible. We arrived at 20:30 to Brussels and there was no one in the office at the terminal only in the parking lot. Some of the other agancies were still open. There was a very slow person in the parking lot office and although there were only 2 cars in front of us in the queue we waited 75 minutes (with 2 children and a baby outside the office). Other than that everything was fine.
avis de
-
5,6
Points négatifs : The rental was great until I went to return the vehicle. It started with the Return Agent who took close to 15 minutes to check it out. Then he noted a black scuff mark on the back passenger door. He took another 10 minutes determining that Avis wanted to charge me 725 euros. There was no paint removal -- just a scuff. When I become outraged - his reply was - that is what it is and what the computer states. I even tried to take a picture of the "damage" and it would not even show up on the picture. I asked to speak to a manager & was told I needed to go all the way into the airport terminal. I went into the Kiosk & spoke to someone there who came out with another Check-in agent & both agreed there would not be a charge - there was no paint damage. The Kiosk Agent brought me in to the Kiosk & ended my rental agreement with only the rental charges ($101 for 3 days). He stated that the Check-In Agent was new. To me, that is no excuse - you just cannot read a hand-held computer - you need to use your brain & have customer service skills - both of which this agent lacked, I was so very upset with the whole experience. To me - it felt like a scam. I was asked what type of insurance I had - sort of seemed like they wanted to scam the insurance company.
avis de
-
10,0
Great experience
Points positifs : The car I reserved was not available however they offered a lower model with GPS. They gave a manual when I needed an automatic. Customer service was very prompt and responded to the multiple errors with an upgrade at a reduced price.
Points négatifs : Beware of the parking garage at Brussels airport rental garage. It's a horrible place to find and navigate.
avis de
-
9,2
Car rental avis
Points positifs : I liked that they upgraded us into a higher class car. The dropoff was very easy.
Points négatifs : Changing of the car model
avis de
-
9,2
Central location
Points positifs : We switched our drop off after the terror attempt at another train station. This location (because of the drop off time) made it a lot harder to get the the airport. And there was little in the way of security. We ended up taking a taxi instead of the train. Not Avis fault at all. Just a complication.
Points négatifs : See above
avis de
-
8,4
Great Service
Points positifs : The service reps at the rental counter were extremely helpful with my reservation even though I had made an error in my desired pick up time.
Points négatifs : The van was missing the rear window wiper which greatly reduced visibility during the few heavy rain driving times. Not a serious risk however.
avis de
-
8,0
Points positifs : Clean. Easy to drive. All our luggage fit.
Points négatifs : Car turned off each time I came to a stop with my foot on the break. Restarted when I released the brake. Annoying! When I returned it, I told there is a button to turn this feature off which they did not inform me about.
avis de
-
8,0
Points positifs : Dropoff was easy and simple. Got an an immediate recipt in my email and everything was fine.
Points négatifs : Pickup was terrible. We arrived at 20:30 to Brussels and there was no one in the office at the terminal only in the parking lot. Some of the other agancies were still open. There was a very slow person in the parking lot office and although there were only 2 cars in front of us in the queue we waited 75 minutes (with 2 children and a baby outside the office). Other than that everything was fine.
avis de
-
3,2
Fraudulent and terrible company
Points positifs : Car was clean and somewhat new. Original deal sounded good.
Points négatifs : I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it. The problems began when I arrived at the car counter in Brussels. 1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that. 2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time. 3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure. I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car. I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.
avis de
-
4,8
Points négatifs : I was ultimately charged more than three times what I was quoted through your site and I later learned that by using KAYAK my price was even higher .
avis de
-
3,6
fraud
Points négatifs : We paid a very high premium at the airport for insurance. The clerk took advantage of the fact that we arrived in the evening with 3 children. The price came out 796 Euros for 9 days. The site had only a supplementary insurance option. Finally we only made basic insurance. Finally we came out with the highest price of all the companies. We have often rented vehicles in the past and this is the first and last time we will hire Avis. We are considering filing a claim due to fraud.
avis de
-
4,0
Points négatifs : Wanted a car I could get into and out of easily, got a Megane which was very difficult for this old guy.
avis de
-
2,0
Points positifs : We rented a car for $ 340 via Kayak. Upon arrival in Brussels, they told us they had a Mercedes ready for us for $ 550. We canceled the reservation and went to Enterprise.
avis de
-
5,6
Points négatifs : The rental was great until I went to return the vehicle. It started with the Return Agent who took close to 15 minutes to check it out. Then he noted a black scuff mark on the back passenger door. He took another 10 minutes determining that Avis wanted to charge me 725 euros. There was no paint removal -- just a scuff. When I become outraged - his reply was - that is what it is and what the computer states. I even tried to take a picture of the "damage" and it would not even show up on the picture. I asked to speak to a manager & was told I needed to go all the way into the airport terminal. I went into the Kiosk & spoke to someone there who came out with another Check-in agent & both agreed there would not be a charge - there was no paint damage. The Kiosk Agent brought me in to the Kiosk & ended my rental agreement with only the rental charges ($101 for 3 days). He stated that the Check-In Agent was new. To me, that is no excuse - you just cannot read a hand-held computer - you need to use your brain & have customer service skills - both of which this agent lacked, I was so very upset with the whole experience. To me - it felt like a scam. I was asked what type of insurance I had - sort of seemed like they wanted to scam the insurance company.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Bruxelles
Railway Stn Gare Du Midi
+32 2527 1705
Avis des clients
Note globale
9,6 Excellent
Basé sur 3 avis
Note générale
10,0
Propreté
10,0
Confort
10,0
Prise en charge/Retour
8,0
Rapport qualité/prix
10,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Bruxelles
Brussels Airport
+32 2720 6044
Tgv-eurostar Arrivals, South
+32 2524 3100
Avis des clients
Note globale
4,4 Correct
Basé sur 3 avis
Note générale
4,0
Propreté
6,7
Confort
4,0
Prise en charge/Retour
3,3
Rapport qualité/prix
4,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
3,6
Points négatifs : I ordered a 7 seats car, but a 5 seats car was supllied. i ended up renting two cars because we are a couple with 4 kids.
avis de
-
7,6
The location does not have the right sign.
Points négatifs : We rented it through Dollar. We were looking for a Dollar counter. Then, we saw Hertz and then asked them where is Dollar. They told us they also did Dollar. Just a bit confusing.
avis de
-
2,0
Points négatifs : We couldn't find the company and the staff couldn't say their localisation. They didn't know where they were and how to reach their office to pick up the car! They just said that they where located at the Brussels Airport
avis de
-
7,6
L'hôtel n'offre pas le bon signe.
Points négatifs : Nous avons réservé par dollar. Nous étions à la recherche d'un dollar. Puis, nous avons pu voir Hertz et ensuite demandé aux employés où se dollar. Ils nous ont dit qu'ils n'avaient plus dollar. Bien qu'un peu confus.
avis de
-
7,6
The location does not have the right sign.
Points négatifs : We rented it through Dollar. We were looking for a Dollar counter. Then, we saw Hertz and then asked them where is Dollar. They told us they also did Dollar. Just a bit confusing.
avis de
-
7,6
L'hôtel n'offre pas le bon signe.
Points négatifs : Nous avons réservé par dollar. Nous étions à la recherche d'un dollar. Puis, nous avons pu voir Hertz et ensuite demandé aux employés où se dollar. Ils nous ont dit qu'ils n'avaient plus dollar. Bien qu'un peu confus.
avis de
-
3,6
Points négatifs : I ordered a 7 seats car, but a 5 seats car was supllied. i ended up renting two cars because we are a couple with 4 kids.
avis de
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2,0
Points négatifs : We couldn't find the company and the staff couldn't say their localisation. They didn't know where they were and how to reach their office to pick up the car! They just said that they where located at the Brussels Airport
avis de
Agences
╳
Enterprise
Agences à Bruxelles
Avenue De La Couronne 263
+32 1239 0940
Petite Rue Du Cerf 45-47
+32 1239 0940
Agences
╳
Europcar
Agences à Bruxelles
Av D Auderghem, 68
+32 2639 2220
Bruxelles-Midi, Place Victor Horta
+32 2522 9573
Rue De Stalle 15a
+32 2348 9220
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Bruxelles
Brussels Airport
+32 2720 6044
Excelsiorlaan 20
+32 7069 5695
Tgv-thalys-eurostar Arr
+32 2524 3100
Avis des clients
Note globale
8,0 Excellent
Basé sur 7 avis
Note générale
8,0
Propreté
8,9
Confort
8,6
Prise en charge/Retour
7,7
Rapport qualité/prix
7,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
5,2
too expensive.
Points négatifs : when i returned the car back to brussel you charged me 94 euro for the fuel. i didnt exept that and went to shell's station to fill the tank that cost me 25 euro!!! come on... not fair business
avis de
-
6,0
Good service, helpful.
Points positifs : Nice car, with the features I requested. Available for pickup right away. Gave me info I needed for the drop off.
avis de
-
10,0
Points positifs : Car was better than expected. I made an error in my reservation and they were able to change the location for pick up and drop off with no problem.
avis de
-
10,0
Points positifs : From reservation through return, the whole process went very smoothly!
avis de
-
5,2
Points positifs : Pretty new car
Points négatifs : No body there at the drop off. They charged me around 30 € after I went back home and no body told me why? Or emailed me at least.
avis de
-
6,0
Le service est de bonne qualité et serviable.
Points positifs : Bel hôtel, avec les mêmes commodités que j'avais demandés. Pour votre prise en charge tout de suite. Ils m'ont donné Sans petit-déjeuner que j'avais besoin pour le retour à l'hôtel.
avis de
-
10,0
Points positifs : De la réservation au départ tout se sont très bien déroulées.
avis de
-
10,0
Points positifs : Car was better than expected. I made an error in my reservation and they were able to change the location for pick up and drop off with no problem.
avis de
-
10,0
Points positifs : From reservation through return, the whole process went very smoothly!
avis de
-
10,0
Points positifs : De la réservation au départ tout se sont très bien déroulées.
avis de
-
5,2
too expensive.
Points négatifs : when i returned the car back to brussel you charged me 94 euro for the fuel. i didnt exept that and went to shell's station to fill the tank that cost me 25 euro!!! come on... not fair business
avis de
-
6,0
Good service, helpful.
Points positifs : Nice car, with the features I requested. Available for pickup right away. Gave me info I needed for the drop off.
avis de
-
5,2
Points positifs : Pretty new car
Points négatifs : No body there at the drop off. They charged me around 30 € after I went back home and no body told me why? Or emailed me at least.
avis de
-
6,0
Le service est de bonne qualité et serviable.
Points positifs : Bel hôtel, avec les mêmes commodités que j'avais demandés. Pour votre prise en charge tout de suite. Ils m'ont donné Sans petit-déjeuner que j'avais besoin pour le retour à l'hôtel.
avis de
Agences
╳
INTERRENT
Agences à Bruxelles
Bruxelles Midi - Place Victor Horta
+32 2721 0408
Agences
╳
keddy by Europcar
Agences à Bruxelles
BRUSSELS AIRPORT National Airport Arrival Hall
+32 2721 0592
BRUSSELS Avenue de la Couronne 496
+32 2639 2220
Bruxelles-Midi, Place Victor Horta
+32 2522 9573
Rue St. Denis 281 / Near Q8 St
SERVICED BY EUROPCAR
W.a.mozartlaan 3, Drogenbos
+32 2800 0910
Agences
╳
Ofran Holiday Autos
Agences à Bruxelles
Air Port
Agences
╳
Sixt
Agences à Bruxelles
Arrival Hall
+32 7022 5800
Carrefour de l'Europe 3
+32 2512 6213
Gare du Midi, Place Horta
+32 7022 5800
Leuvensesteenweg 36
+32 7022 5800
