Points négatifs : I was charged an extra $105 without explanation, and despite nearly 10 customer service calls I have not received my money back.
Points positifs : The internet was easy to select and perform; the gentleman that helped me attain the car and then was also there when I returned it was nice and professional. A joy to work with!
Points négatifs : Nothing
Points positifs : It ran like you would expect
Points négatifs : It really smelled like cigarettes which is always annoying. The brakes were so touchy you could barely press on them without jerking to a stop. The car was filthy when I picked it up. There was no attendant when I went to drop it off.
Points positifs : Not really. The staff person was very hurried, didn't give me good directions to the car, talked too fast, couldn't understand him when he did talk. I had to ask him to repeat himself several times. I'm NOT hard of hearing.
Points négatifs : Staff rep needs customer service and communication training.
Points positifs : Short line. Great customer service.
Points négatifs : If you don't fill up with gas the surcharge is extreme.
Points positifs : Great service, very helpful staff
Car wasn’t ready
Points positifs : They had the car ready within minutes but had to wash it before it went out. In all fairness, I booked that morning, but still, don’t advertise as available if the car isn’t there.
Points négatifs : The car needed service so the service reminder kept pinging at me and the gas cap was missing creating a 1-2 effect. The car wasn’t happy. The drop off was tough with off site rental office and I had to arrange transportation to the rental office via shuttle which is fine generally, but this time I was in a hurry to get to my appointment, so the delay was in vain.
Points positifs : The process was quick and easy. The agent was very friendly and helpful. Returning the rental was an easy process as well.
Points négatifs : Everything was amazing. Nothing to dislike.
Customer service was AMAZING!
Points positifs : There were a number of people at the counter and yet the service was timely, efficient, kind - all of which are deeply appreciated by tired travelers in a hurry. It was a freak storm situation as well, and the customer service staff was incredibly sensitive to the hazards on the road and set me up in the perfect car for the journey. I can't say thanks enough.
Points positifs : Very easy dropoff.
Fresno Air Terminal Budget Rental Car kicks LAX Budget's Butt!
Points positifs : Customer service at FAT return was excellent. There was zero wait and they credited me for returning my car with a 1/4 tank of gas (since that's what crappy LAX Budget sent me out with). Really nice that these people know how to treat customers. If I ever rent from Budget again, it would be because of the customer service at Fresno Air Terminal.
Points positifs : Great for the price.
Points négatifs : The car could have been cleaner.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Budget à Fresno.
Budget possède 3 succursales à Fresno. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.