Réservez une voiture de location chez Budget à Port Charlotte

Points positifs : Drop off very easy.

Points négatifs : Given tire that was very low in pressure. Given car with gas tank not full but then charged for returning with less than a full tank. Pick up location was very slow.

Points positifs : Not much

Points négatifs : I reserved the convertible mustang one way to Miami from Port Charlotte. When I arrived, they said "we do not have that type of car." They put me in a jeep compass. I got 10 miles down the road and the tire pressure indicator light came on. I stopped - flat tire. I called the rental office and they said "call road side assistance on the key chain - they will either come out with a new tire or new vehicle" I called. They said it could be a couple hours. They also said they would not deliver a new tire and that a new vehicle would take 4-6 hours. I had an appointment. I changed the tire to the doughnut (note: the new Jeep compass does not have pedal or lever activated emergency brakes - its an obscure button and "park" is not sufficient to keep the SUV from rolling!) - I gave them the address that I would be at for my appointment, they said they could not be there in my time frame. I called the local office back and they told me to call national. I called national office and they said to call local. Local finally agreed that when I brought the vehicle back I would get a replacement. I had been on my way to Miami and had to back track 30 minutes to do so. Overall loss of time was about 2.5 hours due to poor maintenance and poor customer support. Add this to the issue of them renting a vehicle not in stock and I will never use Budget/Avis again.

Points positifs : Out of hours drop off was easy at the Destin airport.

He said she said

Points positifs : Upgrade

Points négatifs : Charges for extra minutes because I picked up the car early (even though I said I could wait). The attendant gave me a great upgrade and said it would be no problem returning the car to the airport as scheduled. He did not say that my total bill would go from approximately $50 to over $100. If I had know that I would have picked up the car on the 28th instead of the 27th. It would have been cheaper to get a car service. Oh and because it was a real gas eater, it cost me and e tra $15 for gas. Ugh

Points positifs : the car was fine

Points négatifs : budget ripped us off on the gas!!! it was supposed to be full when we got it: it was not, only about 93%. we were in a hurry and thought it was "close enough" and they would not penalize us for a couple of drops. when we dropped off the car, I filled up exactly 16 miles from dropoff point. car was over 97% full. they charged us a $30 penalty. I didn't notice in the rush at the airport until I got my credit card bill. I feel like I was RIPPED OFF since I left more gas in than budget did for me. I suspect that they did the same to the previous person and then never filled up for us. first time in over 40 yrs of renting that this has happened. budget is not in our future!!!