Points positifs : reserved a car for a Thursday pick up and a Sunday drop off. For a Sunday drop off I was given the choice of the CVG airport or Montgomery Rd. I chose the Montgomery Rd location. Sunday morning went to look up the address and the google page said it was closed. Called Hertz customer service and they assured us we could do a drop off there. Drove an hour to the location, its closed, big sign on door NO OVERNIGHT DROP OFFS. Called customer service, they said take car to the Kemper Rd location. Got to that location sign on door THIS LOCATION IS CLOSED FOR REMODELING. Called customer service again, they couldn't help, transferred us to roadside assistance. We were on hold for 55 minuets and they just hung up.
Called the Montgomery Rd unit on Monday, they said they would not count the vehicle as checked in until they could spare someone to go to the second location and bring the car back.
Points négatifs : Every part of this experience could have been better, except the price, the price was good
Points positifs : The staff were very friendly given it was the end of the day when we picked up our car.
Points négatifs : The overall impression of the physical space was that at any moment you could get up and leave. It was so sad, run down, it really looked like no one cared about this office.
Points positifs : Friendly staff and very fast drop off. Ended up with an upgrade because the vehicle type I had reserved needed an oil change.
Points négatifs : Pick up took over 30 minutes even though I was helped immediately
Points positifs : Car was clean and comfortable.
Points négatifs : They were not very clear when asking about insurance that I was allowed to use my own. Had my brother not been there with me, I would have paid for insurance I did not need as my current car insurance covers rentals. The car was also on empty when I picked it up.
Points positifs : Staff was excellent
Points négatifs : Tried to change pick up and drop off point and customer service canceled my entire rental then hertz would not honor its rental agreement tried to scam me doubling the price never again will go to legit car rental dealer next time
Points positifs : The car.
Points négatifs : The pick up policy. Ordeal was just about an hour for a prepaid pick up. 1 guy behind counter.
Points négatifs : Service was terrible. Car was OK
Great service through Kayak
Points positifs : CarRentals.com did a great job as well as Hertz. Fast convenient and the price was right. I booked my rental through CarRentals.com quickly. They offered the best price and I had no problem when picking up the car at Hertz. The Hertz employee was very courteous and friendly. I will definitely use this website again. I initially tried to rent directly through the car rental companies and their websites indicated they had no vehicles available. Then I called them and the prices were much more then I paid. I'm very happy with my rental.
Points négatifs : Nothing.
Great car, great price
Points positifs : I was given a free upgrade. Pick up and return was quick . The agent was very friendly.
Points négatifs : No complaints.
Points positifs : Awesome service
Points négatifs : First car offered was filthy. Dirty inside and out I wanted to cancel and was told I would have to take up matters with Kayak. they offered another car not much cleaner but a little better they said because of construction near the building they couldn't clean the cars, also my plans had changed and I wanted to return the car at the airport in Tampa and they told me I could not, I would have to call Kayak even though I offered to pay the difference. I will probably not recommend Kayak and may never use Hertz again. Not a good experince
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