Points positifs : The car ran well and was good on mileage.
Points négatifs : The emergency reserve person working on the 27th was extremely stressed and taking it out on the customers. I stood in line for 2 hrs to get the car I had reserved. I also did not receive a mid size SUV even though that’s what I reserved. I received a large car but paid the mid size SUV price. I would NEVER call in that person to work ever again. Even if it’s an emergency. No patience, rude to the customers, told us all to go somewhere else, she even said out loud that she didn’t know how to do anything. Anyone would be better than her.
Points positifs : I suppose the fact the car we finally got did not break down and drove well
Points négatifs : We arrived on the Tues after Thanksgiving. Staff greeted us with "we're so stressed out, so many cars came back, we can't keep up. Your car won't be ready for an hour or more as we just don't have the staff to keep up with the cleaning". Not a good start to OUR vacation. We ordered a car, and they offered us a truck instead, but it was a monster truck, huge! Poor gas mileage, difficult to park. So we went and got lunch and came back to exchange. Now a line, had to wait 30 min to get waited on. Then same sad story from agent, but we got a car. Went out to lot, they were still cleaning so we helped put it back together, and had them forgo the rest of cleaning--now 4 hrs into our vacation time, no fun. Still hearing how stressed they were. Well guess what now we were stressed!!
Points négatifs : Fuel gage was at 1/8. Budget still put it at 1/4 filled up. Minor perhaps, but should have been adjusted.
Points négatifs : Will not use budget again. They didn’t have the vehicle we needed to fit more, the customer service at pickup was not helpful and was rude. Overpriced and not at all satisfied
Points positifs : Staff was not very engaged. Could be friendlier.
Points négatifs : My car was dirty. It had been quickly vacuumed it looked like. There were crumbs and dirt in all the crevices and around the floor mats.
Points positifs : I really didn’t like anything about this rental.
Points négatifs : CLEAN your vehicles! It literally smelled like fermenting fruit crossed with B.O. It was disgusting. And we returned it before the office opened. Went back 30 minutes after they opened and they had already rented it out again. There is NO WAY they washed it for the next renter.
Points positifs : They were assholes! I had to cancel because they wouldn't allow the driver to get the car.
Points négatifs : Using a different company.
Points positifs : The Drop off wás a nightmare. My contract Says the Drop off would be un Reno, once there, they didn't know anything about me preocupa the car I wanted to Drop off.
Points négatifs : They should coordinate their customers' information.
Points négatifs : Had to rent a much larger vehicle than desired due to lack of availability of requested size.
Points négatifs : My car had no gas in it and wasn’t cleaned between my rental and the one before me. It was dark - 9pm when I got in the car and I didn’t realize how much food was leftover in the car and it wasn’t until
The gas light went on that o realize I was given a car with an empty tank.
Points négatifs : Lady at front desk was rude and miserable
Points négatifs : They could have not given my rental away. My flight was delayed
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