Points négatifs : I really have no suggestions. My experience was so good there is nothing that Enterprise could have done to improve. Thank you!
Points positifs : Pick up and drop off were quick. Staff was very friendly. Super easy transaction
Points positifs : Everything was as you would expect when renting a car. Easy
Points négatifs : Nothing
Points positifs : Yes to all!
Points positifs : Convenient
Points négatifs : They charged me for every scrap of insurance they could even though we had a whole conversation about how good my USAA insurance was, they told me I would regret not getting insurance. We were only driving 3 hrs in low traffic. Yet when I got to drop off I had been charged for full insurance
Points positifs : Everything it was perfect for our family vacation
Points négatifs : No
Points positifs : Yes.
Points négatifs : There was no shuttle service available at the drop-off location. They asked me to take it to another location a few miles away.
Points négatifs : Very easy check in and out, car was clean no issues.
Points négatifs : The rental was great, however a got a low tire pressure warning on one of the tires. The temperature was cold.
Points négatifs : We were unable to deliver the car on time due to a snow storm. We still had to pay for the additional day even though we could not move the car due to 15” of snow on the ground and secondary roads were not ploughed.
Great Customer Service
Points positifs : The customer service was fantastic. From pick up to drop off, it was top notch.
Points négatifs : That particular vehicle needed either redesign or new tires. Did not handle well in the rain at all. I could not tell if it was just the design of the vehicle or the actual tires and did not check in the rain.
Ok, not great
Points positifs : We liked the van
Points négatifs : Th vehicle wasn’t ready when promised. Our trip was delayed almost 2 hours because we were waiting for the vehicle to get there. It made the drive to Georgia very tense because we were worried we might be late for a rehearsal dinner. On a positive note, they did give us a 15% discount.
Enterprise possède 6 succursales à Roanoke. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.