Points positifs : Staff was helpful and friendly. Truck was available when requested. I had an excellent experience.
Points positifs : Friendly staff, who pick us up and checked us in
Points négatifs : Nothing
Points positifs : It was an easy experience and the price was excellant
Points positifs : Staff were great. It was busy but they were efficient at taking care of everyone.
Points positifs : After hours drop off available and easy. Pickup was quick.
No Complaints (4 out of 5 stars)
Points positifs : We were greated and checked in for rental pickup within 5 minutes of being on site. They upgraded our economy vehicle to a larger premium vehicle at no additional charge so we wouldn't have to wait and comp'd us an appropriate amount of fuel due to the variance in fuel economy. A quick walk around, signed paperwork and we were on our way, total time on site 15 minutes.
Points négatifs : The vehicle we reserved wasn't on site and the expected wait time of up to one hour is excessive. However, they came up with an acceptable and more than fair resolution which worked for both parties.
Great customer service
Points positifs : The mini-van we had reserved was not available due to an inadequate supply on hand for the demand. We were immediately given an option of several SUVs and a 15 passenger Transit van. Because of vacation plans, we opted for the large van. To compensate us further, our manager trainee Zach Rubin went out of his way to give us an added benefit of a discount on gas for the added cost of fueling a large van over the requested mini-van. All in all, you couldn't ask for better service from staff.
Points négatifs : There wasn't enough stock of mini-vans to compensate for one coming in needing repairs and another requiring servicing. After making a reservation well in advance, this was disappointing.
Points positifs : The staff is great to work with, friendly and courteous. They are quick and efficient and give you time to look at different vehicles available and answer any questions!
Points négatifs : Nothing
Never got the car. Had reservation and confirmation but NO car.
Points positifs : Nothing
Points négatifs : They took my money. We're very rude and condescending. They had a list of documents
good basic price
Points positifs : Quick process we were in and out in 20 minutes
Points négatifs : I had to change the reservation and the people at enterprise HQ were not very friendly same with PDX.
Points positifs : Excellent service. Every employee that helped us through the whole process was very friendly and helpful.
Points négatifs : The agent initially tried to pawn off a lower class car (a compact) on me (I paid for a mid-size). When I pointed this out they became defensive and stated "oh you're going to be like that huh?". The agent said that was all he had to offer but when he went to write down the mileage, he realized the car was empty and smelled of smoke - only then did he offer up another car although he made it clear he was doing me a huge favor. However, that car ended up having a check engine light on so he wasn't able to give me that one either. Instead he said he'd upgrade me in class for free to another car and that I could bring it back empty. The car was nice enough (a Camry) but it had many dings, scratches and dents that I had to point out to him to note before I felt comfortable driving away. All in all it took nearly 30 minutes before we finally had a car to use which is ridiculous. The lot is tiny and they don't have much to offer nor do they seem wholly honest. This will be the last time I ever rent from any Enterprise if i can help it.
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Vancouver.
Enterprise possède 5 succursales à Vancouver. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.