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The bed was extremely comfortable. It was clean and cozy. Continental breakfast area tiny, everyone was bumping into each other, only two small round tables for seating.
Very clean room. Appreciated that they took out the carpet in favor of a quality vinyl floor. So much cleaner! Bed was super comfortable. Friendly staff, even during a very late night check in. This isn't a fancy place but a great room for a very reasonable price. Will definitely stay here again on our next trip through.
The cost A little old
Staff was helpful A really old facility
Good bed Minimal breakfast and space to eat it
The rooms were very big. The beds very comfortable. They had the biggest bathrooms I've deem in a hotel! The free breakfast was fantastic. I'll be staying there anytime I stay in Gallup!
Facilities, staff and services were all excellent. Great free breakfast with waffles, eggs, sausages, etc. with staff on hand to provide great service. This is trivial, but they didn't have cookies in the lobby like the Hampton in La Junta did.
Location was good. Quiet. Would have been a good night stay for a night after our long drive to TX if we got the room that we booked. Unfortunately, when we tried to go to the room, someone was there. Yes, the room was already occupied by someone else. The front desk person said that was the last room with 1 king bed. Since we were tired and just want to get some sleep before we go back to the road again the next day, we just took whatever available room they have (2 queen beds). They gave us $10 giftcard to Starbucks just because of that. But still disappointed for not getting the room we want.
Super comfortable beds and bedding! Pool and jacuzzi. Breakfast. Really appreciated graciousness of employee Della Reese. She assisted us at breakfast and was a warm and welcoming presence. If I were driving through town in the future, I would stop in just to see and hug her!! Nothing really
The facilities appeared clean and inviting. After making a reservation and informing the staff that we had a service dog, upon arrival we were refused service due to having a large dog who barked at someone who approached our vehicle. Inspite of demonstrating his appropriate behavior when outside the vehicle, we were still denied our reservation. Finding another facility was challenging due to a balloon festival. However we were accommodated by the Hampton Inn on the West side of Gallup by a very gracious staff.
Good shower pressure Sheets were yellowed, wi-fi did not work, noisy. This place is old and tired, but the worst part is that there was a sign in front advertising a room rate that was lower than the rate I paid on Kayak for the exact same room. I use Kayak to book decent rooms at a reduced rate. This time I got an unacceptable room for a higher rate than was advertised to walk-in customers.
Kindly check in people. For starters my room was way in the back of the building very frightening for a woman alone . Booked in a room with construction still in progress , not a good way for someone to be comfortable not willing to ever stay again ...
Nothing This place was so bad I bailed on a prepaid room and went to another hotel. Disgusting rooms, unclean, loud, a train running by every 15 minutes. I recently traveled across Africa and this place is on par with the some of the least developed countries accommodations.
The room was clean; the staff friendly and professional; Located close to train tracks, hard to sleep well.
Size of room. Very noisy from trains all night. Leaking toilet, moldy. Old. Fan for white noise did not work. Left in the middle of the night.
Best staffs small toilet
Staff (They were very friendly and it felt like being guest of the family), Price-Value Noisy due to railroad but I think this is Gallup standard
When we first arrived no one was at the front desk for over 10 minutes, I called the number, no answer, knocked on the door, no answer, finally another guest noticed the front desk associate was doing something in the pool area, by that time a line had formed waiting on someone to check us in. The room was okay, but there were stains on the chairs and it didn't appear clean after seeing that. The next morning the breakfast attendant was out of plain batter for the waffles and when I asked if they had any more she replied, "well I could but it will take about 10 minutes. They served hot water for the oatmeal but it was barely lukewarm! The customer service was a joke! Terrible service!!