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Very clean room. Appreciated that they took out the carpet in favor of a quality vinyl floor. So much cleaner! Bed was super comfortable. Friendly staff, even during a very late night check in. This isn't a fancy place but a great room for a very reasonable price. Will definitely stay here again on our next trip through.
Good bed Minimal breakfast and space to eat it
The bed was extremely comfortable. It was clean and cozy. Continental breakfast area tiny, everyone was bumping into each other, only two small round tables for seating.
The cost A little old
Staff was helpful A really old facility
The rooms were very big. The beds very comfortable. They had the biggest bathrooms I've deem in a hotel! The free breakfast was fantastic. I'll be staying there anytime I stay in Gallup!
Facilities, staff and services were all excellent. Great free breakfast with waffles, eggs, sausages, etc. with staff on hand to provide great service. This is trivial, but they didn't have cookies in the lobby like the Hampton in La Junta did.
Location was good. Quiet. Would have been a good night stay for a night after our long drive to TX if we got the room that we booked. Unfortunately, when we tried to go to the room, someone was there. Yes, the room was already occupied by someone else. The front desk person said that was the last room with 1 king bed. Since we were tired and just want to get some sleep before we go back to the road again the next day, we just took whatever available room they have (2 queen beds). They gave us $10 giftcard to Starbucks just because of that. But still disappointed for not getting the room we want.
Super comfortable beds and bedding! Pool and jacuzzi. Breakfast. Really appreciated graciousness of employee Della Reese. She assisted us at breakfast and was a warm and welcoming presence. If I were driving through town in the future, I would stop in just to see and hug her!! Nothing really
The facilities appeared clean and inviting. After making a reservation and informing the staff that we had a service dog, upon arrival we were refused service due to having a large dog who barked at someone who approached our vehicle. Inspite of demonstrating his appropriate behavior when outside the vehicle, we were still denied our reservation. Finding another facility was challenging due to a balloon festival. However we were accommodated by the Hampton Inn on the West side of Gallup by a very gracious staff.
Kindly check in people. For starters my room was way in the back of the building very frightening for a woman alone . Booked in a room with construction still in progress , not a good way for someone to be comfortable not willing to ever stay again ...
The room was clean; the staff friendly and professional; Located close to train tracks, hard to sleep well.
Nothing This place was so bad I bailed on a prepaid room and went to another hotel. Disgusting rooms, unclean, loud, a train running by every 15 minutes. I recently traveled across Africa and this place is on par with the some of the least developed countries accommodations.
Good shower pressure Sheets were yellowed, wi-fi did not work, noisy. This place is old and tired, but the worst part is that there was a sign in front advertising a room rate that was lower than the rate I paid on Kayak for the exact same room. I use Kayak to book decent rooms at a reduced rate. This time I got an unacceptable room for a higher rate than was advertised to walk-in customers.
Size of room. Very noisy from trains all night. Leaking toilet, moldy. Old. Fan for white noise did not work. Left in the middle of the night.
Best staffs small toilet
Staff (They were very friendly and it felt like being guest of the family), Price-Value Noisy due to railroad but I think this is Gallup standard
When we first arrived no one was at the front desk for over 10 minutes, I called the number, no answer, knocked on the door, no answer, finally another guest noticed the front desk associate was doing something in the pool area, by that time a line had formed waiting on someone to check us in. The room was okay, but there were stains on the chairs and it didn't appear clean after seeing that. The next morning the breakfast attendant was out of plain batter for the waffles and when I asked if they had any more she replied, "well I could but it will take about 10 minutes. They served hot water for the oatmeal but it was barely lukewarm! The customer service was a joke! Terrible service!!
looking for an average motel in Gallup then this is it. bummer the trains were so close.
Very nice motel. The motel was very clean and the staff was friendly. The pool was indoors and it was clean. The breaksfast was one of the best we have had on our trip across the US. They had bagels, ceral, oatmeal, English muffins, toast, doughnuts, orange juice, coffee and tea. In the room there was a coffeemaker and they even included tea bags for us non coffee drinkers. Yes it is ' on the wrong side of the tracks' but where else are the economic motels? I felt very safe in the motel and felt comfortable leaving my car in the parking lot. Yes the train does run by in front if the motel but neither my mother or I heard it during the night. Plus it is not run by Indians! And I mean the Indians from India. So no smell.
I booked the hotel and after arriving and realizing that I was on the bad side of the tracks, we just ate the cost and went elsewhere. The entire street is completely run down, and the $20/night hotels surround it.
Price is low. Everything is old. Bathtub in our room was cracked. Still, the price fit our needs for a quick overnight.
We thought the room was ok. It was just for 1 night and we needed to sleep. It was too hot. The hotel was being heated. We tried to get past that and sleep. The train comes by every 2 hours and blows the horn. Skip Gallup altogether. The train runs down the same street where the hotels are.
very friendly staff nice rooms ,pool what more do you want for the low price.
Several things were not working like plug in bathtub. Some tiles were falling off the wall in bathroom. Bath towels were very small and very worn.
I would not recommend this motel. Our room was close to the pool and it smelled of chemicals very strong. The walls were thin, it was noisy and very dark halls.
For a one night stay this wasn't too bad. Very pet friendly. Easy access off the Interstate. But be forewarned, as other reviewers have stated, the train runs across the street and blows it's horn at all hours. This motel is also located on the 'wrong side of the tracks'. Not a great neighborhood. Lots of run-down buildings.\n\nGood points: Very clean room. Friendly, helpful desk staff and manager. Pet friendly. Free continental breakfast including cereal, oatmeal, english muffins, begals, coffee, tea, orange juice, toast. Close to a variety of fast food and other restaurants, wal-mart, walgreens, etc. Hairdryer, TV, refrigerator in room. Good value for the money. Nice pool.\n\nBad points: Train runs across the street. No coffee maker in room. No fruit on breakfast bar. Old furniture in room. Somewhat rundown location.\n\nWould I stay here again? Yes, for a one night stay only, not a full week. And if you can't climb stairs, be sure to ask for a 1st floor room.
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Price inexpensive basic hotel
Good price when traveling on a budget. Comfortable bed.
Easy to find. Ground floor rooms, very large, clean, good wifi. It is a block from the train tracks and every 10 minutes a freight train came through, even in the middle of the night.The breakfast was adequate, but the bread had mold on the crust and jellies were old and dry.