Hyatt House Herndon/Reston

No hot water for four days

Points négatifs : My wife and four children stayed there over thanksgiving from Wednesday till Saturday. We didn't have hot water the entire time. They told us empty rooms had hot water so they took my wife to another room one time for a shower but never bother to try and relocate our room. Each day we called and told them and they did nothing. When we left we told the front desk once again and they said they'd tell the manager and we've called back each day trying to resolve it but the manager is apparently never in. They never made notes on our room or called back. There's a lot more i could complain about with the stay but for a hotel to not have hot water and do absolutely nothing about it is a joke.