Sterling Inn And Suites at Reliant And Medical Center Houston

Rate

Coffee pot. Lab has no room to set things on

Close to NRG stadium

I’ve never met such a rude front desk clerk. Granted perhaps she seemed to work 24/7 and she did allow us to checkout a day early but those were our only favors. We checked in early the one day (for a fee) there was four of us and I really had to persuade her to give us a second key card. Once we got to our room there wasn’t enough towels and the blankets and pillows were very thin we asked for more “they don’t have any.” Okay thanks. Later that night our key cards expired probably since we checked in early. We had one key card remade (no we didn’t have them by credit cards or cell phones.) she was very reluctant to do so but we had no way back into the room since only the two of us had gone back at that point. Next morning the other key doesn’t work, probably deactivated at the same time. We went down to get it reactivated and were told we get no more keys she did it once and never again and she took our key. So by now four adults have showered with two towels total, got ready in a dark dank room, with one night sleep on a cot like mattress with no box springs having only one way into our room and being threatened if it happens again we are not aloud in we decide to leave a day early. Our beloved buffalo bills lost in the wild card game anyways so we were no longer tied to this harsh area of Houston. we decided to leave. That was a heavy debate because the only employee wouldn’t refund me until she spoke to booking.com... I called them up waited a half hour for someone to connect me to a human and gave the kind front desk clerk control to cancel my remaining night. She did and her only words were YOU LEAVE NOW!! and that we did

Very close to NRG Stadium. We could park the car at gameday until we left in the afternoon. Thanks for that.

Loud noise during the night. Somebody crashed in the ice machine in front of our door.