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Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
The location is great for me as I was here to see a concert at the House of Blues. This is a great location for the convention center. The staff is friendly and helpful. It was close to a homeless shelter and walking around at night didn't feel safe
The room was large and very clean. The view was great! We could see the fireworks at the stadium one night even! It's a bit pricey, but was worth it
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Very close to downtown Houston. Walking distance to sporting arenas. Free shuttles when needed. You have to pay for parking.
Our driver, Modesto, was AMAZING! Actually all of the staff was very welcoming and awesome :)
My room was clean everyday
Staff is excellent. Very friendly and quick to help with any and everything. This is the second time we've stayed here and the experience was excellent both times. Can't think of anything we did not like.
It really was the perfect venue for our excursion. Papasito's was amazing. The breakfast at 1600 was amazing. And I can't say enough about the skyline view from the pool deck and outside terrace. I was really surprised that there were no fans in the bathroom.
Proprete situation geographique et accueil du personnel a recommander pour d'autres
Qualité de l'accueil et grande autonomie. RAS
la position de l'hôtel dans la ville est très bonne, l'hôtel présente toutes les garanties de sécurité et de confort.
Accueil chaleureux.Confort et décoration très appréciables
Personnel à la réception aimable et compétent très bonne localisation à 2 minutes de la rue principale La fenêtre de ma chambre donnait sur un mur horrible vue naturellement
Chambre confortable et feutrée, ambiance chaleureuse. Climatisation un peu bruyante
Disponibilité de l'eau et des en-cas. Stationnement libre-service gratuit. Excellent équipement de sport. La chambre à l'utilisation des ascenseurs. Cher pour les appels téléphoniques.
position centrale stationnement impossible payant des 7.00 am
L'attention du personnel, la convivialité du bar restaurant, la simplicité du check in et check out électronique et la localisation dans Houston Downtown
Samar <3 Quitter Samar :(
situation géographique - voiturier pas de tiroirs dans la chambre - piscine ridicule - décoration chambr impersonnelle
Le hall, le bar et le restaurant étaient bien aménagés et décorés. Le centre d'affaires en bas était bien pensé et privé. Et la zone de la piscine était très agréable même si c'était beaucoup trop froid pour nager. Le manque d'attention porté aux détails. Les couloirs, et l'ascenseur jusqu'au garage de ont besoin de beaucoup d'attention. Ils étaient tous les deux en mauvais état. Le signal TV dans la chambre était médiocre. Le parking coûte 20 $ et presque rien d'autre est "gratuit".
I would've liked for there to be a spa.
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
Great location! Clean! Excellent service and food! Mattress not the most comfortable
Very friendly staff Not enough cabs
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent service standards
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
La sensation de bien être.
Il n'y a rien L'attitude, la mentalité et le caractère de l'accueil.
Nous avons réservé la suite fantastique pour $245 et quand nous sommes arrivés et je l'ai signalé c'était pour un anniversaire.La réceptionniste nous a donné le Black Label suite qui était tout simplement incroyable. La chambre doit valoir plus de 1000 euros par nuit. L'une des sept magnifiques suites. Nous reviendrons à coup sûr ! Merci Zaza fam.
Service nettoyage trop long (3 jours dans notre cas)
Le confort de la chambre, la position géographique proche de Galleria
Rien nen particulier Le décor , l'ambiance lugubre , le personnel triste et la tv vetuste
qualité des prestations. Personnel très serviable. pas de coffre fort personnel dans les chambres.
Very clean Comfortable Nice Expensive parking
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
The location is perfect particularly if in town for the performing arts functions. The service is great--Winfield W. and Jeremy M. are among the best in the hospitality world.
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
Service, food and ambience. Nothing
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
It was clean and very comfortable
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
The building was very charming and the staff very friendly. The location was great and very central to many sites in Houston. None.
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
Salle de bains trop petite, la taille de la chambre correcte dans l'ensemble et confortable.
A proximité de l'édifice fédéral. Les chambres n'étaient pas bien. Les lits étaient horribles. Sans doute le pire hôtel lits où j'ai jamais dormi. Bruyant et pas les enfants qui sommeil léger. L'hôtel en lui-même sentait le renfermé et les chambres aussi. Il y avait de la moisissure dans les salles de bains/douche. Nous avons quitté l'hôtel dès que possible. Le personnel est fantastique. Les employés de l'hôtel ont fait un excellent travail.
Il n'y a pas un réfrigérateur dans la chambre
Decent price. Good clean room. Noise from the highway kept me up. $18 for self-parking seems steep for Houston. Dining options at the hotel were mediocre.
It was close to downtown and other places we needed to go to. Clean hotel. Gave us clean towels on the second day. Quiet. No free breakfast and parking was $18 a night. No free wifi! Wifi was $13 a night.
Staff were not always helpful. Shower was broken
Wifi is an extra cost
Just spent one night but heart of the Houston Medical Center. Can't be beat. Staff friendly and efficient. Easy valet parking (not cheap - but nothing is in the Medical Center). I'm told by my brother there's a very nice gym and pool there - but as I was scheduled for surgery, wasn't able to avail. They alsohave a convenient van available to drive you in a 2 mile radius around the Center. - Messed up the billing. After putting my brother's room on my card they still went ahead and charged him. - Bar on 2nd floor was difficult to find a server. Appetizers ordered were worse than hospital food!
I like the hotel it's nice to stay if you come from long trip I do t like the ppl who parking the car cause I come at 4am and I was tired I give them my car to parket and next day when I was in. My car they took my headphones from my I phone7 it's not trust for give them you car
This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends. Parking is valet only, but service was fast so it wasn't an inconvenience at all.
Valet Parking was extremely efficient. Earlier reviews had panned the valet parking, but they apparently have a new team and use a message based system that was superb. Seemed also to have very smart people actually running the cars. Best I've ever seen at a hotel. No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.