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L'attention du personnel, la convivialité du bar restaurant, la simplicité du check in et check out électronique et la localisation dans Houston Downtown
Chambre confortable et feutrée, ambiance chaleureuse. Climatisation un peu bruyante
Proprete situation geographique et accueil du personnel a recommander pour d'autres
position centrale stationnement impossible payant des 7.00 am
Accueil chaleureux.Confort et décoration très appréciables
Personnel à la réception aimable et compétent très bonne localisation à 2 minutes de la rue principale La fenêtre de ma chambre donnait sur un mur horrible vue naturellement
Qualité de l'accueil et grande autonomie. RAS
la position de l'hôtel dans la ville est très bonne, l'hôtel présente toutes les garanties de sécurité et de confort.
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
convenient expensive and had to pay $18 for parking!
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
Le hall, le bar et le restaurant étaient bien aménagés et décorés. Le centre d'affaires en bas était bien pensé et privé. Et la zone de la piscine était très agréable même si c'était beaucoup trop froid pour nager. Le manque d'attention porté aux détails. Les couloirs, et l'ascenseur jusqu'au garage de ont besoin de beaucoup d'attention. Ils étaient tous les deux en mauvais état. Le signal TV dans la chambre était médiocre. Le parking coûte 20 $ et presque rien d'autre est "gratuit".
situation géographique - voiturier pas de tiroirs dans la chambre - piscine ridicule - décoration chambr impersonnelle
Location, secure environment, large room, comfortable queen size beds, kitchennet area in room, beautiful accommadations,and extremely friendly staff. I did encounter one problem with no hot water in the shower. My parents were two doors down therefore my family used their bathroom. I immediately reported the plumbing problem. We were offered another room and given a credit for not receiveing full sevice in the room. The manager and staff accommdated my family quickly and graciously. For a family of three and my parents traveling with me there was no free complimentary breakfast available. I really think this should be included for the price of the rooms
The hotel can use a renovation in the rooms.
the stay was very nice the service was good! I didn't like being next to nosiy neighbors!!
To be honest there wasn't much I liked about the hotel and I have stayed there before. This is my second stay at this hotel and I book it because it's fairly close to the Houston rodeo. You have to pay $9 for parking and I'm like you are really changing me for parking when I'm a guest at this hotel? No free continental breakfast really? Holiday Inn express has a great free breakfast. The sheets were seriously like 100 count plastic or something in case you wet the bed. The housekeeper entered my room 3 times starting at 7:30 to noon and we were trying to sleep. The front desk had gotten my reservations wrong and called my room at which time I explained to them we were staying 2 nights. Well I guess the front desk didnt believe me because they locked me out of my room. I had to go to the front desk and show them my reserverations. Terrible experience and quite frankly I dont think I'll be back.
The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.
Beautiful spacious room. Front desk staff was wonderful Garage elevator broke and was out of order nearly two days during our stay.
Location is good, very convenient. The blanket is not soft at all
STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY
Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.
Nothing about this hotel That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us
I had a pleasant stay at Crowne Plaza River Oaks. The staff was very helpful considering that this is my first time in the US. The room was spacious and very clean, and you cant beat such price.
I like the overall value in the cleanliness of the rooms I didn't like the 50 dollar deposit per room because I reserved three rooms so that was an extra hundred and fifty dollars taken out of my account
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
Very friendly staff Not enough cabs
Great location! Clean! Excellent service and food! Mattress not the most comfortable
I would've liked for there to be a spa.
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
Service nettoyage trop long (3 jours dans notre cas)
qualité des prestations. Personnel très serviable. pas de coffre fort personnel dans les chambres.
Rien nen particulier Le décor , l'ambiance lugubre , le personnel triste et la tv vetuste
Le confort de la chambre, la position géographique proche de Galleria
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent service standards
Service, food and ambience. Nothing
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
The location is perfect particularly if in town for the performing arts functions. The service is great--Winfield W. and Jeremy M. are among the best in the hospitality world.
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
It was clean and very comfortable
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
The building was very charming and the staff very friendly. The location was great and very central to many sites in Houston. None.
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Very clean Comfortable Nice Expensive parking
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
Very clean. Could not get toothpaste sent to room after housekeeping had left and needed to go down to front reception. Person at the desk that hour was not customer oriented.
Great location, very clean, all the staff is willing to help, they make themselves available and at the same time are invisible, you feel like this is your home with a staff. Elevators to too small; however not a deal breaker.
The price was great for a Friday night Our room was on the highway side which didn't subside all night.
A proximité de l'édifice fédéral. Les chambres n'étaient pas bien. Les lits étaient horribles. Sans doute le pire hôtel lits où j'ai jamais dormi. Bruyant et pas les enfants qui sommeil léger. L'hôtel en lui-même sentait le renfermé et les chambres aussi. Il y avait de la moisissure dans les salles de bains/douche. Nous avons quitté l'hôtel dès que possible. Le personnel est fantastique. Les employés de l'hôtel ont fait un excellent travail.
Love the hotel. Staffs are great and very friendly. The hotel location is prefect and easy to get to. Not to impress with the breakfast buffet. The buffet make the hotel look cheap. Being it is a Crowne Plaza , the buffet make it feel like a Quality Inn breakfast experience. I was expecting a nice setup with omelet and bacon, fresh fruit etc.. The service was not good either,. Servers did not refill coffee or come by to check on you or even pick up dirty plates . I had to get my own coffee refill . Then one of the server call last call on the breakfast buffet. Last call??? Never seen that one before when someone called last call on a buffet with the restaurant full of guest. .....Over all, the hotel is very nice and the staffs are friendly. I would still stay there but won't do the buffet.
The cleaning staff was very nice I liked everything
not a thing it was terrible! They gave me a bad room in front over freeway to get even for getting discount rate, noise all night long, two nights they had 50-100 dump trucks and other semis right outside my window. They showed up starting about 10:30 pm and went till about 1-2 am Tuesday night and Monday night. They also have very bright lights out side each bedroom which comes through old work blinds. So noise and light make for poor night sleep. They don't clean rooms till late after noon I don't think I should have to pay they put me (the only person I saw on the 7 th floor 100 yards from one of the main freeways going into Houston trucks and cars and workers all night long. In mornings on ramp is right out side window so people gunning motors to access the freeway. And there were empty rooms in other spots people were getting I think going through you, getting a lower rate they punished me by putting me there. Pool was full of slim. I have pictures and video of trucks waking me up in middle of night and they didn't care! I SHOULDN'T HAVE TO PAY and they could have cared less! Would never stay there again big front to poor rooms TV channels were all bad unless you paid for some thing! No sleep for two days!
Rooms needed to be updated. Door handles broken etc.
I drove for four straight hours from San Antonio to Houston and when I got there my reser
Reasonable Price; clean, friendly staff, excellent services
Nice size of the room! Very friendly service!!
Brkst good. No channel guide on tvs, or instructions
Close to where we needed to be. Ckean Traffic noise ALL NIGHT LONG. Air conditioning constantly on- off - on -off. Just noisy.
This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends. Parking is valet only, but service was fast so it wasn't an inconvenience at all.