Hôtels à Ierapetra

Points positifs: The facilities, the clean spacious rooms, the restaurants, the beach, housekeeping staff.

Points négatifs: Only french animations & music. Day shift reception staff not welcoming. Expensive spa, 30-35 euros for 1 hour is exaggerated. Bad cocktails, cheap ingredients, even if you pay extra for them.

Points positifs: L’hotel Est vraiment sympa et bien pensé

Points négatifs: Les alentours

Points positifs: Everything were amazing!

Points négatifs: The room was too cold and it took so long to warm up! This air-condition is not suitable for winter season.

Points positifs: L'hotel est super, il est grand, beau, la nourriture était très bien aussi, les chambres pareil, les animations aussi, pleins de piscine, très bien entretenu, la wifi fonctionne super bien dans tout l'hotel. Un super hotel, je recommande !

Points négatifs: Le fait que l'hotel ne soit pas bien placer, il n'y a pas grand chose à faire à coter, l'aéroport se trouve à plus de 1h30, que les piscines ne soit pas chauffées et pour finir sur booking il y a écrit qu'il y a un transport aéroport hotel alors que pas du tout !

Points positifs: Booked for a Christmas break. Excellent for young children as Elves and Santa were there to entertain . Very beautiful surroundings with a small Christmas village feel with chistmas lights everywhere. Good prices at the bar. Evening meal and breakfast buffets were very good. One thing I was very pleased with was the temperature in the room, as it is winter I was worried it would feel cold but the temp was perfect and the beds extremely comfortable.

Points négatifs: All good

Points positifs: The staff was really nice and helpful (except lifeguard as stated), services provided at the all inclusive rate were good. The hotel it self was very big and beautiful. The food at the food hall was really good.

Points négatifs: The cleanliness reach up to where you could actually see...my son dropped his paci under our bed and when I bent to collect it, there was from a thick mat of dust under the bed and there were also used tissues and that is what grossed me the most. The room was much smaller than what was stated during the booking.The lifeguard at the swimming pool that was situated outside our room, sent us away ( in a rude way at 5pm) because my 21-month-old son was laughing (from happiness of getting in the water) and he told me either to restrain him or leave the pool because I would EVENTUALLY bother the tenants around the pool when he was actually fooling around the whole siesta hour when there were teenagers laughing, screaming, and playing really loud around the pool and tenants were actually try to rest and sleep.

Points positifs: Perfect Breakfast, wonderful gardens and outdoors

Points négatifs: No evidence of feeding of the strolling cats at the premises - Extra charge to the use of the safe lock key

Points positifs: Beautiful and clean

Points négatifs: I loved it

Points positifs: The food, the beach, the location, the style and decor of the resort.. etc. Everything was great!

Points négatifs: The amount of single use plastics

Points positifs: Everything was great, have a lot of things to do there, from my experience from this hotel, its a good one for families not for couples

Points négatifs: The location, too far away The heating pool not actually heat

Points positifs: Rien à dire excellent...

Points négatifs: Juste histoire de trouver un point négatif la musique le soir trop forte si votre chambre n est pas loin

Points positifs: Restaurants parfait et variés . Beaucoup de belles piscines. Construction très jolies et modernes. Animations ,bar au top. Je recommande sans hésiter

Points négatifs: Pas la plus belle plage de Crète. Pas facile si on ne sait pas nager. On n a plus pied très près du bord de plage. Loin des commerces...

Points positifs: - delicious food - nice and bequem room - perfect location

Points négatifs: - white home wine was bad - animation program was very week in respect to quality

Points positifs: Tout était parfait Excellent séjour en famille!

Points négatifs: Tout était parfait Excellent séjour en famille!Bien arrivés à Nice

Points positifs: Les repas sont très variés et d'une qualité exceptionnelle. Les animations proposées, notamment le soir, sont divertissantes. Les piscines sont très bien agencées , la grande quantité de transats dans l'établissement permet à chacun de pouvoir se reposer.

Points positifs: Les chambres sont spacieuses et très belles la vue côté mer est magnifique les loisirs pour les enfants (piscines, aires de jeu...) la nourriture est excellente

Points négatifs: Le personnel ne parle pas un mot de français c'est bien dommage surtout pour les enfants qui souhaitent aller au mini club

Points positifs: Spacious, constantly clean and comfortable room and furniture

Points négatifs: Poor quality coffee served in the restaurant.

Points positifs: Chambres au mobilier actuel Vue mer et baie agréable Idem pour le main bar Accès facile à Lerapetra à pied

Points négatifs: Un détail : manque d’éclairage sur la terrasse extérieure du restaurant principal

Points positifs: The food was good. The place is grate for families with small kids, my 6 and 2 year olds had glots of fun. It is also very convinient that there is food at the pool from 10 to 18 since I had to put my 2 year old to sleep at lunch time

Points positifs: Food was fine for all inclusive . For family holiday is good , for adults , maybe not the best place to go , but was ok

Points négatifs: Locals invade front for free WiFi from hotel and can be noisy into early hours

Points positifs: - Definately best choiсe for family vacation - Very active animation team - Evening barmen is the best one

Points négatifs: - why there is no any kind of honey at the breakfast (expected to be best topping for greek yogurt)? - it does not seem to be beach towel exchange system (you need to be very acurate with them) - 2 bottles of water in the room at arrival and nothing after (1.5 l bottle will cost less then 0.5 eur for day for one room) - unfortunately all family members faced enterovirus (pool or reusable plastic glasses), there is no 24H room service

Points positifs: Friendly staff, very clean, tasteful decor and furnishings, self serve drinks, food abailable all day.

Points négatifs: Childrens’ entertainment should have lasted til the last day of the season. Lots of disappointed children (and parents). Some adult entertainment would be good. The food was ridicously reduced towards the end of our stay. Our last breakfast was appalling for choice which is a shame as it had been amazing.

Points positifs: The hotel lobby , beach and restoran are very clean. Stuff is extremely polite and food is great.

Points négatifs: Rooms are not very clean, although it seems they are refurbished recently still looks some how old-fashioned and not very clean.

Points positifs: le petit-déjeuner est vraiment un plus il y a du choix et c'est bon. enfin un café qui n'est pas chimique dans un hôtel.

Points négatifs: les desserts qui sont essentiellement a base de crème. il manque clairement des gâteaux classique.

Points positifs: The location was excellent - great view of the sea. Room was spacious, had a bath! Nice staff.

Points négatifs: Air conditioning not functioning, but lovely staff did their best to fix it and by about 9pm it seemed to start working. Up until then the room was like an oven. No internet. Signal so weak it did not function in our room. Staff tried resetting modem. Did not work. The coffee served at breakfast was some instant muck - undrinkable.

Points positifs: L’emplacement La propreté et la vue mer Le personnel est très agréable Le petit déjeuner est varié

Points négatifs: Les rideaux non occultants

Points positifs: Localisation bord de mer.Petit déjeuner très garni.

Points négatifs: Rien!

Points positifs: Clean and comfortable room, clean bathroom, tasteful breakfast with a ocean view, near center city.

Points négatifs: Nothing to say.

Points positifs: L emplacement

Points négatifs: Salle de bain très petite Bac à douche bouché Vu sur un mur et odeur de moisissure dans la chambre

Points positifs: Hôtel sans charme particulier, mais très propre, grande chambre, literie confortable, très belle salle de bail, personnel adorable et petit déjeuner extraordinaire. L(hôtel a aussi un restaurant sur place.

Points positifs: Massive room on 4th floor with stunning views of sea from terrace. Good air conditioning.

Points négatifs: Nothing

Points positifs: Un personnel a l'écoute, excellents petit déjeuner. Situation de la suite au 4e superbe Sdb très agréable. Seul hic,le jacuzzi difficile a régler.souvent trop chaud

Points négatifs: Le jacuzzi

Points positifs: Accueil, amabilité, repas, confort...tout est réuni pour un très bon séjour. Mentions spéciales pour l'équipe et le petit déjeuner.

Points négatifs: Un peu bruyant la nuit, les jours de match de foot..

Points positifs: Location was perfect. Breakfast selection was very nice. All of the staff were very pleasant and helpful! I would definitely stay there again!

Points négatifs: Nothing

Points positifs: Breakfast was good. The room was spacious, The veranda had lovely views of the sea and mountains. We were very close to bars, shops and restaurants.

Points négatifs: No internet, probably due to the firewall I have. But most hotels can sort that out. We depend on the internet both for keeping in touch with family and also for finding out on google maps where our next hotel is. It was a considerable inconvenience,

Points positifs: La suite junior assez grande, la vue superbe, le personnel tres agréable et dévoué, la propreté de l’établissement, le buffet du petit dejeuner très copieux

Points négatifs: Le bruit !!!! Aussi bien à l’interieur de l’hotel, les portes de chambres étant lourdes sont claquées non stop par les clients aussi bien à 7h le matin qu’à minuit ou 1h ! Le bruit des personnes en terrasses dans le restaurant sous les balcons. Pour avoir moins de bruit il faut etre surement au 4ème étage et encore... nous étions au 2ème. La terrasse n’est en fait qu’un balcon avec un vis à vis sur le coté !

Points positifs: Personnel extra, petit dej varié, chambre spacieuse. Super bien placé proche du port, embarcadaire et rues commerçantes. Parking gratuit. Top!! Je recommande vraiment.

Points positifs: La proximité de la plage, le petit-déjeuner et le personnel sympathique.

Points positifs: Nous arrivons dans un hôtel à la décoration vraiment raffinée et simple, d'une douce beauté. Le réceptionniste était très gentil, il nous a également conseillé un très bon restaurant. La chambre très belle, très propre, une belle salle de bain, et un lit très confortable. Un petit-déjeuner très varié, et très bon. Nous recommandons cet hôtel !

Points négatifs: Malheureusement et pour cause le manque de chance, il y a eu des travaux.. Donc un bruit de perceuse dès 10h du matin. Ainsi qu'une faible isolation des chambres, nous entendions nos voisins.

Points positifs: The staff are friendly and efficient

Points positifs: Chambre moderne bien équipée, avec balconnet. Accueil très sympathique. Petit déjeûner buffet bien varié, parfait pour démarrer une longue journée !

Points négatifs: J'ai juste dû faire 2 tours de pâté de maison pour me garer car je n'ai pas osé aller sur le parking du ferry qui est juste à côté !?

Points positifs: This place was so good I felt I was in a four star hotel. The rooms were recently refurbished, comfortable, modern and clean, and the staff were really helpful and pleasant.

Points positifs: L'emplacement, le parking privé, l'accueil chaleureux, le petit déjeuner copieux et varié dans une salle à manger très agréable... La chambre et la salle de bain sont très propres.

Points négatifs: Rien

Points positifs: L’accueil était super de la part du réceptionniste qui nous a même proposé à boire.

Points positifs: Etablissement très agréable, situé en plein coeur de la ville. La chambre était spacieuse et la salle de bain très propre. Le personnel est d'une grande amabilité.

Points négatifs: L'hôtel était sonore, la nuit on entendait le son de la télévision des chambres voisines. Le personnel agréable est intervenu de suite.

Points positifs: Good location, great breakfast. The room looks really good

Points négatifs: A bit noisy. I heard a lot my neighbors

Points positifs: Amazing stay and fascilities

Points négatifs: Everything was excellent

Points positifs: Lit très confortable, personnel très avenant

Points négatifs: Rien

Points positifs: Our apartment was really big and the kitchen fully equipped. 10 minutes drive to Ierapetra, 30 minutes to Myrtos and around 1 hour to Sitea. Good location if you want to explore that side of the island and prefer to be in a quiet place rather than in one of the towns in the area Really nice swimming pool Nikos and his family were really friendly and helpful hosts. On arrival we had a bottle of wine in the table, water and juice in the fridge, some fruits and food to prepare next days breakfast.

Points négatifs: Katsounaris is a ghost town. Just some tavernas and villas, no shops (with the exception of the pharmacy) that can be reach by foot. You will need a car to go everywhere. Beach is around one kilometre away, down the hill and after crossing the national road. We found the bed uncomfortable and we had trouble to sleep due to the mosquitoes

Points positifs: Comfortable apartment, plenty of space, traditional apperience but all new. Well equipped kitchen. Very kind and helpful staff. Excellent private terraces and views. Very nice common areas and swimming pool.

Points négatifs: It's a beautiful villa with all facilities. It may be a bit isolated if you prefer to be were the shops and restaurants are, but for a quiet and comfortable stay is excellent.

Points positifs: Le lieu est très bien situé Le confort est simple mais pratique et complet l’accueil chaleureux

Points négatifs: -

Points positifs: L’accueil est très chaleureux, l’endroit est plutôt calme, et l’appartement possède une assez grande terrasse.

Points positifs: The views! Rooms 9 and 10 had nice views over the town & to the sea. The rooms were lke in the pics - simple Greek style.

Points négatifs: Our bed (room 9) was not very comfortable: odd mattress cover and too small bed sheet that easily the loosened off.

Points positifs: Lovely place - secluded, calm and quiet, not crowded (for us it`s important), but at the same time close to Ierapetra - about 10 min by car. Convinient location, if you want to explore the eastern part of the island. Own parking, nice swimming pool, well equiped kitchen, excellent air-condition. Staff is really friendly, helpful and attentive. Good value for money. Highly recommended.

Points négatifs: Wi-Fi could be faster

Points positifs: L'appartement est très fonctionnel avec une salle de douche pour chaque chambre, de très beaux espaces, une vraie cuisine. Rare endroit où l'on peut mettre le papier toilette dans les wc.... La piscine est très agréable ainsi que les extérieurs. L'endroit est calme et parfaitement situé. Merci encore à Nikos pour toutes ses intentions.

Points négatifs: Tout était parfait.

Points positifs: Dining room table was nicely decorated with fruits, candies, jam, butter, bread and a bottle of Greek wine. My 3-year-old son enjoyed the pool. Owner was great and child friendly. Location breathtaking.

Points négatifs: Actually nothing

Points positifs: L'accueil, la propreté, les dépliants et la convivialité du propriétaire

Points négatifs: Manque d'insonorisation

Points positifs: Belle petite résidence avec de grandes terrasses, patios, pergolas... Belle vue mer de notre appartement. Personnel sympa. Accueil +++ avec bouteille de vin, bonbons, fruits, pdj, bières, eau et jus de fruits offerts en kdo à notre arrivée.

Points négatifs: Appartement bien agencé mais déco un peu vieillotte (crépis au mur, meubles en bois mastoques).

Points positifs: Appartements et studios avec soucis de satisfaire le client. Rien ne manque... Attention cordonnées GPS erronés sur Booking

Points positifs: Personnel au top

Points positifs: L'accueil extrêmement sympathique, les petits services rendus avec le sourire, la propreté impeccable de la chambre, la piscine, les repas et petits déjeuner savoureux, le charme qui se dégage de l'hôtel.

Points négatifs: Rien

Points positifs: Petit déjeuner top Emplacement top Très calme Restauration très abordable et bonne (bon c'est un standard en Crête!) L'accueil était très sympa

Points négatifs: Franchement rien à redire sinon que les vacances étaient trop courtes ...

Points positifs: Très bon accueil, très agréablement surprise par la chambre. Tout était parfait et super piscine.

Points négatifs: éviter Ierapetra lors d'un séjour en crête

Points positifs: Super accueil de la jeune fille blonde à la réception, et de tout le personnel en général

Points positifs: Le personnel très accueillant et très gentil

Points positifs: Very friendly and efficient staff. Pool area was lovely! Excellent breakfast!

Points négatifs: The fire alarm went off about 4 times in the night - false alarms thankfully!

Points positifs: The property was very convenient and very clean

Points positifs: Everything is not new and classy, but it is pure and clean!

Points positifs: Staff were great. Check-in and check-out was easy. Very good breakfast, wide selection of food including fresh fruit, breakfast staff were very attentive. Rooms were comfortable, and clean. Access to beach was good.

Points négatifs: Furnishings are dated. Bathroom towels were clean, but worn. Parking was limited.

Points positifs: The whole experience with the staff location and cleanliness was excellent great value for money

Points négatifs: Nothing to dislike

Points positifs: Parfait !

Points négatifs: Un peu cher

Points positifs: The suite we had by way of a treat was big with lots of seating. Bathroom big, would have refered a bath but I suppose they cater for the summer tourist rather than winter ones hence the restaurant being closed, plenty of towels and extra blankets and it was lovely and warm. The beds were nice and comfey. Breakfast was amazing, hot cold sweet savoury, the works.

Points négatifs: They told us after we had booked they were not putting on a special dinner on Chrisrmas Eve, what they didn't tell us that the restaurant wasn't actually open.We were somewhat dissapointed as we always go away to a hotel for Christmas where we have a meal and entertainment. They told us when we booked in that theirs closed in October not exactly helpful but just round the corner there was a great Italian place, we went both nights. Not exactly what you are looking for at Christmas but when it is all there is, its perfect. Why do hotels say there is a mini bar in your room when they mean a fridge with 2 bottles of water.

Points positifs: L'hôtel est propre et le personnel très accueillant et souriant

Points négatifs: Hôtel très très bruyant (kebab 24/24 juste en bas) ! Certe dû à un bon emplacement en plein centre de Ierapetra et face à la mer , mais dans ce cas il faut revoir l'isolation. Juste une bouteille d'eau fraîche le 1er jour et petit déjeuner moyen

Points positifs: Astron stands out for the wholehearted kindness of the staff! My mum & dad arrived in the evening and the kind Emmanuel at reception upgraded them to a nice, spacious room with two balconies. The decor is simple, but the room is very clean, and has amazing views directly overlooking the sea! It was when my parents checked out that we found out how much the people at Astron care about their guests! My mum had forgotten her perfume, and Mrs. Maria organised to deliver it to her in Heraklion using the public transport bus route! It was an amazing service, that we greatly appreciated! Astron organised and paid for the delivery and really went out of their way to help us! Thank you!

Points positifs: Pour une grande ville et un grand hôtel l'accueil est chaleureux, le personnel est convivial, situé au bord de le mer on accède au centre à pied, à côté il y a un petit stade où les plus sportifs peuvent tenir compagnie aux locaux. Mention spéciale pour le petit déjeuner où on trouve vraiment de tout, les pâtisseries crétoises sont excellentes :)

Points négatifs: Un peu difficile d'accès pour qui la conduite dans une grande ville n'est pas une chose habituelle mais on peut toujours demander son chemin comme nous et on arrive à bon port

Points positifs: In the centre and the Hotel was ok

Points positifs: The location

Points négatifs: Rooms felt a bit spartan

Points négatifs: Bruyant jusqu'à 1 h du matin

Points positifs: Tout : hôtel calme, literie parfaite, salle de bain propre, personnel accueillant et bon petit-déjeuner varié et copieux.

Points négatifs: Ne pas jeter le papier wc dans les toilettes.

Points positifs: This hotel was perfect in all respects. From the moment we arrived til our departure we were treated with absolute courtesy. The Breakfast buffet was we prepared and to a high standard with a very attentive waitress Maria who welcomed us every morning with a smile. Our room was clean and serviced spotlessly every day. We can highly recommend this hotel and we will return. Thanks top all the managers and staff. Robert and Liz

Points négatifs: There was nothing we did't like.

Points positifs: Les chambres sont spacieuses et magnifiques avec une superbe vu

Points négatifs: Pas de connexion Wi-Fi

Points négatifs: In October 2018 (10 months before my trip !!!!) I booked a superior one-bedroom with sea view apartment (with balcony and super sea view) non-refundable. I chose this apartment because of the view and the private balcony. When we arrived at the hotel, we were told that the apartment booked 10 months ago was unavailable. They gave us an apartment on the ground floor. It was located by the roadside, there was no shady part, the neighbor in front of us slept 20 times a day. There was no private part. The apartment she booked in October featured a double bed and a sofa, but in this cheap apartment the child had to sleep on a camping bed, outrageous. Breakfast is the same every day, poor junk food. There was no fresh fruit, unlike photos uploaded to booking, fresh fruit boards. I think this was very wrong with the accommodation, I would have expected at least a refund if my vacation had been ruined. and I would like to point out again that approx. 10 months ago, I booked the apartment with a non-refundable payment method !!!!!!! unfortunately

Points positifs: Personnel souriant et sympathique, très bon emplacement, très joli complexe.

Points positifs: amazing view, good breakfast, tranquillity, location

Points négatifs: Clim qui souffle directement sur oreillers.lits en ciment non deplacables !!!!!!!!.chambre 412.lits à faire soi même.

Points positifs: The view, the staff was super nice , and the location was very quiet !

Points négatifs: The WiFi was very bad.

Points positifs: The breakfast is suburb, the staff is great, the pool is excellent and the style of the property is authentic

Points positifs: Lieu calme, joli cadre

Points négatifs: Les nouvelles chambres ont beaucoup moins de charme que celles qui donnent sur le jardin (bâtiment principal), les prix ont augmentés de 25% par rapport à il y a 5 ans ...

Points positifs: nous avons aimes le calme et l endroit .le petit dejeuner tres bien.

Points négatifs: pas de jus d orange frais au petit dejeuner .

Points positifs: We stayed at this hotel for a week and loved the quiet area it was in. The hotel and grounds are lovely. A large garden and pool area with a covered bar and terrace. Are room was clean, bright and modern with a sea view from the small balcony. The staff were friendly and helpful especially the blonde lady on reception. At the bottom of the hill you will find a pebble beach,supermarkets and a traditional tavern on the beach which is fantastic and good value for money.

Points négatifs: Nothing

Points positifs: La sérénité des lieux

Points positifs: Tres beau logement literie très confortable personnel agréable et courtois

Points négatifs: Cocktail au bar à 7 euros tarif normal mais très peu d alcool a revoir

Points positifs: L'equipe d'animation et le personnel plus globalement . La qualité de la nourriture en buffet plus que correcte pour le prix ( ne vous attendez cependant pas à du 5 étoiles ). Les lieux sont bien entretenus. Les piscines dont la principale qui est immense J'aurai aimé mettre une meilleur note mais n'étant pas adepte du all inclusive, je n'aurai pas été objectif . Je ne regrette cependant pas d'être venu pendant ces 2 jours !

Points négatifs: Première fois en all inclusive et premier constat : les gens sont sales, bruyants et individualistes... Nous avons du demander au personnel du restaurant de se rendre dans les toilettes des femmes pour constater le drame, une honte... Le personnel n'étant fort heureusement pas responsable de la saleté des gens ! Bon courage à tout le personnel qui sait se montrer efficace et souriant . Frequentation principalement slave . Emplacement de l'hôtel très isolé mais nous le savions avant de réserver ! Le café ! Nous avons trouvé mieux ailleurs ! Les parasols sont d'un autre siècle ! Le restaurant italien, pas de place...ce n'est pas la première vois vu les avis! Les 15 min de massage au spa offertes qui sont en fait une technique commerciale pour vous pousser à prendre la formule payante a 65 euros, sinon accrochez vous pour réussir à obtenir un rdv non lucratif !

Points positifs: Everything was perfect. Animation team was great, hotel staff very professional, facilities super clean, good food.

Points négatifs: Nothing.

Points négatifs: Hotel was built about in 1980 an the furniture in the rooms was also very old - see pictures. We found in the bathroom and room cockroachs. The furniture on the terrace was damaged and the dung for the kids also - very dangerous. In the restaurant were cats and also on the beach - very dangerous for pregnant women and the children -toxoplasmosis.and toxocarosis.

Points positifs: Very nice friendly, professional staff great beach very nice food

Points positifs: Positive was the view from the room. But just because we booked a sea view room

Points négatifs: Unfortunately really disappointed about the hotel... If it’s the 5 star... than Standards Are Not as they used to be The worst part was service. cleaning service didn’t come at the same time, once we got a dirty towels.They entered the room without knocking and after I’ve talked to reception they told me, just press the button “don’t disturb”. This button was broken, but the hotel reception was not interested in this problem. 2 days room wasn’t clean at all.We had to go to reception to ask for a cleaning. That’s not a service you are waiting for this price. Rooms are also not perfect. In the bathroom some part of the wall was broken...and it looked just awful. Another point was food. It was same every day, except once was Greek night. Well if this is a quality of Greek food... Beach bar didn’t serve coctails From beach you should have gone to the pool bar to get coctails Milk shakes were not included in All Inclusive.. HOWCOME? Some of animation team of 2019 were rude. Seems like they thought they should be really nice just to kids. Or because they just made shows they didn’t find it obvious to talk to visitors nicely, especially the Team leader of 2019. All in all the hotel and service was a pure disappointment.

Points positifs: Friendly staff, great for kids. Beach is clean and water is just perfect

Points négatifs: Same games for kids,

Points positifs: Les equipements pour les enfants!!!les animateurs sont tres sympa

Points négatifs: Le matelas pas confortable

Points positifs: Un bel hôtel Une belle piscine Du choix pour les repas

Points négatifs: Chambre trop proche juste séparée par une porte ! Une femme à l’accueil juste détestable qui refuse de prendre la réservation pour le restaurant juste parce qu’elle ne veut pas. Les chambres qui sont faites de 10h à 16h Nous avons eu de l’eau chaude la moitié du séjour.

Points positifs: Animation sourire du personnel

Points négatifs: Logement sale, présence de blatte de la taille d'1 main, accueil prévenu mais aucune réaction, alimentation limite.

Points positifs: Je n'ai rien aimé.

Points négatifs: Je n'ai tout d'abord pas eu la chambre conforme à ma réservation alors que l'hotel avait confirmé ma réservation sans réserve. Sans explication et sans possibilité de faire autrement je me suis retrouvé dans l'obligation d'accepter.J'ai fais des demandes concernant , entre autre la non reception de chaines de télévision satellite, mais rien n'a fait. La propreté n'était pas au rendez-vous. L'équipement est deffectueux et ne correspond pas aux "pseudo 5 étoiles" affichées sur le net mais pas devant la façade de l'hotel. Sa valeur est au maximum du niveau d'un 1 étoile. Cet hotel est une escroquerie de premier ordre. J'ai payé un prix sans rapport avec la prestation J'ai pris la prestation All Inclusive, ce qui implique un complément financier important, sauf que je me suis rendu compte que tout le monde avait le droit aux memes prestations quelque soit le prix payé.

Points positifs: The area around the hotel and the beach

Points négatifs: The room was in a really bad condition. It was old and the beds were not comfortable. The bath was stained and the bathroom did not look clean.

Points positifs: Hôtel situé dans un cadre parfait entre plage et montagne. Plage propre et eau cristalline. Personnel sympathique, buffet copieux et activités variées.

Points négatifs: Matelas non confortables, même après réclamation. Réseau Wifi faible.

Points positifs: proximité de la plage, parking, très grand choix en restauration, personnel très souriant et serviable. Ainsi que le bar de la piscine. et la possibilité de manger au 2eme restaurant avec reservation.

Points négatifs: la literie passée, matelas ou l'on peut compter les ressorts et clim fonctionnel mais pas complète (manque de lames), un changement de literie augmenterait considérablement la note.

Points positifs: Espace vert Piscine Propreté espaces commun

Points négatifs: Chambre standard pas du tout à la hauteur d’un 4 étoiles : Sdb très vétuste, carrelage cassé, lavabo cassé, odeur nauséabonde, petite. Chambre avec poussière en dessous des matelas, touffe de cheveux au sol. Serrure porte cassée le premier jour, pas d’eau chaude le 3ème jour. La réception nous a changé de chambre dans une catégorie sup le 3ème jour Réception pas accueillant, cela dépend des personnes présentes.

Points positifs: The beach was close and rather clean. The menu was quite varied and satisfactory. The restaurant / reception staff was polite and helpful. The location was good, close to Ierapetra and with several other nice beaches accessible by car. The rooms were spacious and clean. The nearby mini market had most of what you need at reasonable prices. The all inclusive price was fair for the package.

Points négatifs: The drinks (even water) offered were very low quality. Even the paid drinks were tasteless. Everything in the hotel from menus to instructions etc were in foreign languages but some were not even in Greek! Quite disrespectful for the country... The beach bar had very loud music until late in the night making it impossible to enjoy quiet night-time at the beach/pool. The activities were campy and not very interesting, although I guess they were quite fun for kids.

Points positifs: The pool Good noise insulation between rooms

Points négatifs: I booked this as a treat for myself for my birthday. However, the sea view I paid extra for, was a partial sea view at best - my room was in the furthest building from the sea, but closest to the road, meaning I could see about 3 or 4 buildings and their water tanks / solar panels on the roofs before getting a bit of sea. Staff didn't replenish the bottled water in the room. Apparently you need to pay extra for bottled water from bars, you're not allowed to take drinks & food away from bars/restaurant, and considering it's all-inclusive, I find this outrageous. There should be a fresh bottle of water in the room every day. The welcome package in the room with information about the resort was in Russian - it seems the resort mainly caters for package holidays from Russia, so information that might have been useful (complimentary 15 min massage with every stay, price list for spa) was not included on the very basic English information sheet. I missed out on the complimentary massage because of this lack of information. There was also no information about the day or night activities in this information package. There is one a la carte restaurant which needs to be booked a day in advance. It was apparently already fully booked for the evenings of my stay. Staff at the main reception made no effort whatsoever to see whether I (a single traveller, on a - granted - short stay) could be accommodated. When I walked past the restaurant both nights, there were empty tables. There are no toiletries in the room - you have two soap dispensers, but for a resort at EUR150 per night, I expect better. The towels looked very tired and the shower was tiny. The décor in the room and particularly bathroom needs to be updated. It looks straight out of the 1970s. The Wifi is patchy at best, particularly in the evenings. It works very well at 7am. I wasn't presented with a bill for my stay when checking out.

Points positifs: Très bons buffets même si la salle manque complètement de charme... Corbeille de fruits et gateaux dans la chambre très appréciés. Très belles piscines!

Points négatifs: Vétusté de la salle de bain qui pourrait etre complètement refaite et modernisée.

Points positifs: The stuff was really great.Very polite and helpful!

Points négatifs: The food in restaurant was nicely cooked with many options everyday.The stuff in restaurant was more than great.The quality though was bad.Hotel managers have to check again the quality of supplies,in my opinion!The kids areas in hotel also very poor!

Points positifs: Piscine superbe. Tranquille

Points négatifs: Sanitaire un peu ancien

Points positifs: Etablissement standard , piscines ,accès directe plage , nourriture correcte pour 2 jours .

Points négatifs: Chambres minuscules , équipements insuffisants.Situation géographique sans intérêts.