Enderun Hotel

The bed was very comfortable and the room was very nice, also the bathroom was supper clean. Breakfast was more than delicious.

The room was dusty, under the bed was full of old dust and the floor was dirty

Staff were very friendly and attentive. Room was very comfortable and well heated (it was cold outside in January). The shower was very good. Staff were present at all times and it felt very safe and secure. Breakfast was plentiful and available from 07.30-10.30. There were tea and coffee making facilities in the room.

Though the breakfast was plentiful (buffet), it was not particularly nice or impressive by Turkish breakfast standards. Although the staff were very friendly and attentive their recommendations tended to be expensive, for example, the day we arrived and asked if there was somewhere nearby to get lunch they suggested they could put us in a taxi that would take us to an excellent restaurant that would cost us €40 each. We politely declined saying we we would find something ourselves and we found an excellent place down the road where all three of us had lunch for the equivalent of €9.

The staff was friendly and tried their best to improve the service by offering fruits and the option to use the hamam for free.

The first impression was not very good. The staff introduced extra tours which we can buy via them but did not mention that the room category which we have booked (Deluxe) was not available. We were given a family room in the rez de chaussez with one small room with one big bed and a second even smaller room with a single bed without any comment. Only after reminding them that we actually booked Deluxe rooms we were informed that it is not possible for this night because the room has a water leakage. We were given a better room with balcony for the first night, and a triple room larger but this time without balcony for the second night. Actually none of the rooms corresponded to the descriptions which we saw on booking (balcony+sitting place+view).