The fact they allowed us to stay, despite not having received our booking!
Blood on the pillowcase!
Leaving the hotel. I stay at several different hotels throughout the year, ranging from budget to luxury, but this is honestly the worst hotel I have ever stayed in and woke up early the next morning to leave as soon as possible.
1: Arrived at 2pm. Booked a double and got a twin- despite our complaints, the double next to us was left vacant till 7pm- and those guests were told it was a spare room! 2: Private function that evening meant the hotel was closed to the public. Music to the party went on well past 1 AM. No all day bar snacks/food available as advertised.3:Worst of all, at checkout, 9.15 AM, the hotel was empty of staff....very worrying.. how many H+Safety breaches would that be? we had to leave a note at reception.
Absolutely lovely staff
The staff were very attentive and helpful. Nothing was too much trouble. The 4 poster bedroom was lovely and full of character. Also I had the best nights sleep ive had in a long time in that bed and the best power shower too. I dont remember the gentleman's name who worked in the hotel, but he was very kind and made us feel really welcome. The restaurant food was amazing, definately the best serloin steak and chips ive had in a long time. Not too badly priced either. Infact, the overnight stay at King's Lodge, dinner and 2 drinks was actually cheaper than the nearest Premier Inn, happy day's!!
The only bad point was that I felt the room was a little dusty. This was only highlighted as the furniture has been painted black, so the dust was very obvious, but not off putting.
Nothing - not one thing- sorry.
Room - bath and shower didn't work. Water in basin - cold - couldn't wash. Ceiling covered in cobwebs - spooky. 40 watt light- couldn't see my work. TV - poor -remote didn't work. No breakfast possible. Given a stale pastry. Room cold. Found fire door left open twice. No security.
The room was lovely
The shower cubical was very shabby and in need of replacement. The Hotel should have informed us prior to arrival that booking a table for an evening meal well in advance was advisable. The Hotel management was not very complementory about neighbouring resturants when infact the Waterside resturant/staff and food was very good.
The friendleness of the manager
The only thing missing was the hotel offering breakfast. To be honest we were not expecting much for £40 a night but the hotel was really lovely an old fashioned pub
The room I and my business colleague stayed in was comfortable and after a long day the overall atmosphere was relaxing and the staff were pleasant.The menu was also good and pricing ok.
The plumbing to the room could do with sorting as it was around 5 minutes before any hot water finally came through. (Not much fun when already undressed and standing in the bath).
not a lot
Having to wake the manager in the morning at 8.15am to check out!!!!! Good job I didn't want breakfast!!!
Les politiques varient selon le type de chambre et le fournisseur.