Hotel Marrakech le Tichka

Rien

Hôtel très sale ,accueil choquant personnel non formé ,2heures d'attentes avant d'avoir la chambre après elle était super brouillante Bref je déconseille fortement cet hôtel !!

Food was fine.

The staff didn’t speak English at all, the room was like 100 years old. Stinky air, no heating or air conditioning, no adapter on the reception, no iron, was missing the towels and pillows in the beginning (we had wait more then 2h to be delivered). The carpet was fluffy and old. Toilet pepper was just 2 rolls for 3 people for 4 days. I totally don’t recommend this hotel to nobody! Also we didn’t feel safe.

Nothing. Everything was terrible, from the rooms to the staff and service.

When we arrived on Friday at 6 PM, our rooms were still not ready. We had to wait for 15 minutes before entering in them, and once in we found no towels in the toilet, no hand soap/toiletries, ants in the bathroom (!!!), a broken hair dryer, terrible cleaning conditions. On Saturday night, when we came back from a 1 day trip, the rooms had not been done yet; we asked for toiletries and a new hair dryer in order to have a shower, the staff at the reception ensured to send someone immediately to clean up the room and bring the requested things to us, but after a hour no one still came. At the end the hotel staff asked us to move to another room, causing us the inconvenience to move all our things at 11 PM in the night after a long day of trip. The hotel also rejected to offer us breakfast in the morning because we had to leave too early . The rudeness of the staff and the complete lack of client responsiveness were really astonishing. I never experienced such a terrible hotel experience in my whole life and I believe this staff behavior to be unacceptable, especially for an alleged 4-star hotel.

The overall ambiance of the hotel was nice.

We did not expect such a treatment from a 4 stars hotel. First of all, once we arrived at 6 pm, the rooms were not ready for us and we had to ask many times to be delivered towels for taking a shower., but eventually had to get them ourselves from the staff. Secondly, the room had many defects (shower not working properly, bedroom wall was in bad conditions). The beds were not so comfortable, as the mattresses were quite old. On top of that, a couple of friends stayed one night longer and had many issues with their bedroom - as it was not prepared properly for their second night. The value for money was overall reasonable, but it really did not meet our expectations.

Location

Poor customer service