Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Beautiful beachfront location, plenty of food & drinks and the staff were very sweet. Having never stayed in an all inclusive...I didn't realize you had to make dinner reservations at the resort restaurants a day ahead. We didn't get a chance to go because if this. I think the staff should have been more informative about this on check in.
We had a very nice ocean-front room in an adults-only building with an adults-only pool and beach. Food was good and beverages plentiful. Too much loud reggae music blaring at you all day. We found refuge from the noise at the adult beach; however there were many hotel guests smoking pot there. Building 7 needs some plumbing upgrades on the bathroom and quieter air conditioning.
Perfect kid friendly environment with lots of activities for children. Childcare services Food was average. Not enough selections. My husband and I stayed out late 2 nights and could not find any food or drinks anywhere on the location when we got back. We were told that it is non-existent after 1am which diminishes the whole point of being all-inclusive. No mini bar in the room. Not even complimentary soda or bottled water in the refrigerator.
The place very wonderful overall, the staff are super n fun! The service given is beautiful, yet at times scripted in their response, but seeing new faces continuely may get old! At times the buffet line was lacking... But understandable! The lack of the finer wines n liquor was sad, I would have paid for the higher quality of spirits if offered! The hassle to extend my stay by two days was a hassle at the front desk, yet online was easy to do, seemed odd. Free shuttle services to the airport would be nice for overall care of your customers
The rooms were nice the staff was great overall 5 star
The food was very good, rooms and view were excellent. The only complaint is the music went on a bit later in the night. Not terrible, but since I was there for business, I didn't get as much sleep as I would have liked.
Loved the restaurants and food..staff was excellent and very friendly.. hotel was very clean. I am very happy we chose the Hyatt Ziva. We can't wait to get back.
The hotel is wonderful and the staff is great - food and drinks were top notch also! Highly recommend -
Le bain à remous en cascade était très intéressant Il n'y avait ni congélateur du frigo minibar. Les accras et les beignets chauds devraient être mis à disposition pour le petit-déjeuner tous les jours
Excellent service et personnel la nourriture et les animations était super. Le personnel, la nourriture, le service
This was our 3rd visit to the Iberostar Grand and it was equally as successful as the last two. The hotel strives to make your stay as pleasurable as possible and they definitely succeed. The rooms are spacious and comfortable with plenty of closet and drawer space. The bathroom set up with the 2 sinks also a bonus. Our butlers worked hard to exceed our expectations! The selections at the breakfast and lunch buffets are extensive and delicious and the staff will accommodate any request if possible. The staff is friendly, professional, and truly interested in making your holiday as perfect as possible. We hated to leave but will definitely be back next year! The chair situation remains a bit of a problem. Many guests do save their spots at both the pool and the beach and then never use them. This is selfish rude behavior with no regard to the other guests but it's hard to find a solution to eliminate this behavior. It is more of a problem when the hotel is extremely busy. In a perfect world (!) i would prefer an additional dining option for dinner.
This all inclusive, was top rate. The food, room, and butler service were all top notch. My wife and I, attended a wedding on the resort, and the staff did a great job.
Ma petite amie et moi avons été extrêmement confortables du début à la fin. Excellent personnel sympathique et délicieuse nourriture et boissons incluses dans le règlement. Méfiez-vous : le dîner romantique, le vin et le spa ne sont pas compris dans la formule "tout compris", et les prix ne sont pas disponibles à moins d'exprimer votre intérêt à l'accueil. Curieux de l'apprendre quand on est déjà sur place.
The hotel was absolutely amazing! The food on the other hand was not excellent, but it wasn't disgusting either.
This motel had wonder staff from the front desk to the maid service ! The food was excellent So much to choose from! There were many activities to choose from, pools, beach areas, and fun shows in the evenings. We had a great time!
The pool was gorgeous. The entertainment staff and waiting staff were kind and friendly. The photography availability was a perk. The refreshment daily of toliteree was nice. The beach was smooth sand (no rocks like other two hotels, The Suites and the Grand). Rooms on motion detector made for a musty smell and too hot to adjust to. Ants in room. No coffee available during day or night (not espresso).Biggest disappointment was pool closing at 7pm, beach dark at night. The 'all inclusive' was really just the food and drinks. There was no catamaran, surfing, or any water sports free aside from a kayak. You MUST know how to sail or pay a surprising $45 fee for lesson. Additionally, the Wi-Fi cost $45 for one device. This should be free. There's was not much to do on your own after 7pm at the resort, resulting in boredom. The food was better than other places I've stayed, but doesn't fit the bill for anything special. I'd suggest leaving the pool open till midnight, at least. Lights on the beach. Diverse activities daily (not the same). Also, the 'sound system' speakers were terrible.
I liked that there was was a game room and a lounge which both had billiards, darts, and foosball. There was a 10 minute intro to scuba offered in the swimming pool which I found interesting as someone with no prior experience. It was very casual and didn't require an appointment. There was also a one hour snorkel + flippers rental allowance each day and a small man-made reef on the edge of the swimming area which I would consider the best of the 'included' offerings. The 'Little River' restaurant which provided the main buffets had a good variety of options and generally tasted good. The staff was generally kind, friendly, and helpful, most notably at the front desk. I found the biggest disappointment to be the overall cost to benefit ratio of the stay experience. To expound on the title: The property was decent but had several quality shortcomings that gave it an ill-maintained feel: The felt on the pool table in the lobby was gouged and loose, only about 10% of the pool cues had usable tips, the direction lights on several elevators did not function, and a wall-mounted lighting fixture in my room was only half mounted and hung at a strange angle. As for the food, I ate at the main buffet most of the time and tried as much variety as I could and though the food was generally good I didn't experience anything great. I also ate at the reservation-required Japanese Hibachi one night and the quality was notably lower than that of the buffet. I had a few mixed drinks at the bars every day and found that they were weak in alcohol, and the taste varied greatly with each bartender. Lastly, the 'all inclusive' label did not apply to most of the snorkel and scuba recreation (except what I listed in the pros) which I found a bit disappointing.
The atmosphere and service The variety of food was limited.
The staff was very accommodating. Property is starting to show its age in some areas. Food was ok, but nothing had a wow factor. Rooms were comfortable and the pool/beach area was top notch. Entertainment was ok. Wish they had a craft beer. Red Stripe gets old fast. Disco was just that. Disco. Other all inclusive resorts have had a period of other types of music such as rock for a couple of hours each night which breaks up the monotony. Wifi was lacking. Had to sign on 3 or 4 times a day for some reason and this happened with all of our phones. Resort was pricey when compared to others.
Staff Internet should be free Not much activities after hours Taxi service on site was way over priced and when you reserved a taxi from off the property, it was a major hassle for them to pick you up. It would also be good if the hotel plays more reggae music around the facilities.
I like the easy access to the beach and Hip Strip No air conditioning in the suite area. Very hot.
I went on a a Bussines trip, the place was ok for a Hotel at that price, good location, can get on the hip strip real fast, But it need a renovation so badly it seem Stuck in the Mid 90's. My room was one the one facing the street and noise of the cars at day time is very high, but at night it get calm. No TV in the room, and the TV that was on the living room was the one that Cristhoper Columbus Used in his first trip to the americas. Overall a Ok Hotel, if they renewd it can be great.
Location Lousy air condition... didn't sleep well thru out entire stay
F Revocation, the place look the same from when I stay there in 2004 .
the food and the service of staff the maintaince ac not working, fridge stop working and old tv , ac only in the bedroom, and the other areas the celing fans did not work
This hotel was ok. The staff was very nice and friendly, and the customer service was very good. The rooms were average, nothing fancy. The restaurant and bar onsite is convenient, and the free conventional breakfast was above average. The dinner was about average. For the price, the hotel was not bad. If you’re on a tight budget, then this is the place to be. Also, it’s right across the street from Doctor’s cave beach, which was a big plus. The hotel gives you free daily passes since that beach is not free. My main complaint was that there’s only AC in the bedrooms, so it was very hot in the living room. Also, there is no ocean view from any of the rooms, but the view from the bar/restaurant was gorgeous.
I was very relax in this hotel the staff was nice and friendly
the hotel staff was well above friendly they all worked hard never stopped working always wanted to help you in any way the best resort i ever stayed at the best assocates ever they had a sewage leak at spa every day you had to walk by it to get to everthing at resort the smell was very bad!!!!!!!!!!!!!!!!!!!! you walk by to go eat 5 times aday smell bad!!!!!!!!!!!!!!!!!!! all 6 days and nights jerry barron stayed 8 -28 to 9-3
The fresh fruit juices, jerk chicken on the beach, the water aerobics The lack of available restaurant reservations, by the time we checked in they were all taken for the entire duration of our flight. The food was full of MSG, the buffet was like a shark tank feeding frenzy, dangerous at times with people running every direction and trying to get their food before you. The bar line was always a 10-15 minute wait, even after we tipped the bartenders generously. The pool chairs were completely reserved before 8am, reserved with towels but people were not there the entire day. We never once had a chair at the pool and there were 60+ each time just sitting there reserves but their "owners" we're no where near the pool area. The staff should not allow chairs to be reserved all day long whenever people are not using them. We paid the same amount for the all inclusive and did not enjoy a chair at the pool, a meal in the speciality restaurant!!!! The shops across the street were a rip off and the locals demanded tips for everything. They were not helpful, just wanted our money and were not shy in asking for it. I will never travel to Jamacia or any Riu properties again, this was my second Riu and was worst than the first sub par property.
Very friendly staff, good food. New Jamaican smoking laws prohibit smoking on most of the property except designated areas, of which there are only two.
Jamaica has fantastic weather compared to snow and cold! The beaches were nice and clean. Pool was fantastic. There are many opportunities (+$) available with buses/taxis always ready within minutes to get you anywhere (+$). The food is pretty good but don't expect high quality. You should think ordinary buffet in the US. The only specialty restaurant that you should go to is the steak place. Unfortunately, like the other places, you won't be able to get a reservation even though the place WILL be empty when you walk by repeatedly. So, just go 15 mins after seating and then you can jump right in (done). Except for the steak place, the Italian and Asian food can all be obtained in the regular buffet line so it isn't very special. If you have food allergies/issues, you are on your own. Service everywhere is hit or miss. You'll be amazed by the service and then let down the next hour. I think training would go a long way. The amazing service is pretty much just the attitude of the employee. If you are looking for fun only, this place is great. If you are looking for luxury/quality/food/etc, go elsewhere.
The staff were all very polite. Very engaging
Great service; the staff was very friendly and responsive. The shower was great (poor water pressure is a deal breaker for me). Balconies off every room make great places to watch the amazing sunrise and sunset. I got an ocean view room which was totally worth the extra money. The room furnishings are dated and the mattress felt like it was made of concrete. The food in Rose Hall left a great deal to be desired, especially at dinner; I was expecting a more expansive selection of Jamaican food.
Loved staying at the Iberostar. The staff was super nice, the rooms were fairly large and very clean, food was good, there was a lot of entertainment and things to do. Our brother in law went to Montevideo Bay last summer and stayed at the Sandles and paid a lot more than we did for the same ammenities and same star rating. We can't wait to go back!!
my wife and I like hotel hopping we visit the Riu in ocho rios , and the jamaica grand only the riu came closed the Iberostar suite is the best.
Lots of water activities at the hotel, great beach. The buffet was amazing in its variety - lots of fresh fruits, fruit drinks, great vegetable dishes, seafood and desserts. Enjoyed the beach, pool and pool bar. Make your dinner reservations the day you arrive as there always seemed to be people waiting to make theirs. The good news is that they spend lots of time helping you, the bad news is when you are waiting to make yours! Not sure why this takes so long? The beach and pool had plenty of chairs. Watched several weddings on the beach. Water was clear and calm - enjoyed seeing 2 rays in the water which I think is not too common. No peddlers on the beach which I appreciated. The staff were friendly and helpful; however, there was often a wait to talk to someone at the front desk. Was told they would get with me in about 5 minutes to check in; meanwhile, others kept walking up with questions - took a lot longer for them to get me checked in. Need to be patient in Jamaica! Wish they ...
This all inclusive vacation package was by far the best trip ever. The booking was very easy to do over the internet and all we had to do was pack and wait till departure day. After a great flight it was refreshing to find the hotel was only a short distance from the airport and with the expidated check in we were relaxing and on the beach in no time. Our room left nothing to be desired: well appointed, clean, very comfortable bed and pillows, stocked mini bar with an awesome ocean view. By the second day we already knew we were headed for putting on a few extra pounds due to fact that the food was wonderful. Aside from the nightly filet mignon and lobster I enjoyed the selection of local fare which was unique and quite tasty. The staff was so accomodating, always smiling and asking if we were enjoying ourselves or needed anything. We would book this same vacation again and are already planning it.
This resort was everything we expected from a fine hotel. Everyone on their staff was courteous and helpful, they couldn't do enough for you. Excellent room, clean, non-smoking, and all the amenities you would expect. Great food, lots of activities during the day if you wish to participate, live shows every night in the theater. We will definitely be going back.
beautifull hotel, pleasant staff would definately go back
The staff was very helpful and tried to do whatever you asked. The a la carte restuarants need improvement. The service was slow and they are only partial a la carte. The Japanese restuarant rushed our group out before we could get dessert.
My husband and I visited Iberostar Rose Hall Suites for a friend's wedding. We had a great time. The resort is beautiful. It is very clean and the rooms are very nice. The balcony is a nice size and we had a beautiful view of the pool and ocean. The food was ok. The Cajun restaurant was good. The buffet was good if you go during the first few hours but if you go towards the last hour there is hardly any food left and whatever is left tastes like its been sitting out all day. The beach is beautiful and very clean. The resort offers free snorkeling, catamarans and kayaking. I missed my children very much but there is free wifi in the lobby so I was able to Skype with them from my iPad everyday.
The staff was always friendly and attentive, but the quality of the food and drink was erratic. If four people in our group ordered the same entree, two of them would be acceptable and two might be completely inedible. Drinks at the bars would range from completely watered down to so strong that my wife couldn't drink them. This was the theme for our entire stay. Even at the 'gourmet' restaurant, the food was just 'good'when it was executed well and quite bad when it wasn't. Another down side is that there's not much to do if you want to get off the resort property. Just a couple of tourist-oriented restaurants (Margarittaville) and some high-end shops a very expensive cab-ride away.
This resort certainly fits the criteria of 'paradise'. I found it to be just as beautiful in real life as any picture would have made it seem. Both the architecture and landscaping are a sight to see as well as the layout of the pool and restaurants. Most of the staff, as expected, were kind, helpful, and sincerely friendly/hospitable. The service was excellent, which was a relief, because you certainly pay for it! However, for the type of food selection, music, and entertainment that are offered, the price is very reasonable. We stayed at the Beach resort, the most economical resort of the three, with a 3 month old baby, and the setting of the hotel was conducive to our needs as well as the needs of our baby. Everyone made us feel right at home. I truly recommend anyone and everyone to visit Iberostar Resort for an experience that you will never forget nor regret!!!!
My husband and I stayed at the Rose Hall Suites April 25- May 1, 2012. We have been to Cancun several times, and other parts of Mexico. This was by far our favorite trip!! Other than 1 flight delay and a little bit of rain- we had NO PROBLEMS at all. The resort was excellent, beautiful grounds, great food, great people, the beach was beautiful. We had a great time and really enjoyed every minute of our vacation. We will definitely go back!! Take advantage of the free snorkeling at the resort- we went every day and saw a TON of fish, lobsters, rays, crabs, etc. The free snorkeling gear is only good for an hour a day :(- we would have gone for much longer, if available, but next time we will take our own. We reserved the shuttle for the hotel from the airport before our departure and it all ran smoothly, and very affordable! We had a great time and I would recommend this resort to anyone.