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This was a perfect hotel in a great location. We traveled all over Sri Lanka and found this hotel to meet or exceed every expectation. The room was perfect, the pool area was pure luxury and the restaurant choices were excellent. I would stay there again. The only "quirk" was that the elevators were not air conditioned. But they were fast, so we didn't have to be in them very long!
All..excellent service in all areas except pool bar and staff Pool staff were not aware of the clientele. Had to got the bar 3 times to get their attention. Lack of communication skills and presentation skills. Definite language barrier
It is a 6☆ hotel Everything was good at this hotel Breakfast Pool Feiendly Staff Nice big room Location A good place to relax
Le petit déjeuner est bon. Le personnel est sympa. Excellent accueil et restaurants La Chambre était propre mais aurait besoin d'être remise à neuf. Le parking n'était pas disponible la plupart du temps. Les chambres ont vraiment besoin d'être remises à neuf. Le couloir en sortant de la chambre avait une odeur désagréable. Le ventilateur d'extraction de la salle de bains ne fonctionnait pas bien. Le miroir était embué après une douche. Il n'y avait pas de prises électriques dans la salle de bains. L'éclairage n'était pas terrible dans la chambre.
The hotel is a very nice boutique hotel, with good taste in decoration, comfortable, almost luxurious. The suites are wide and very comfortable. The stay in Casa Colombo is truly a unique experience, very enjoyable. The hotel charges you for services performed by other companies, mainly the transfers. What happens is that you pay double the price for services, retaining the hotel half of what you pay. I requested the hotel transfer from the airport and, although I was promised a luxury car, and expected a nice car from the hotel, I was contacted at the airport by an Avis employee and was transported by a regular Avis car. However I paid at least double of what Avis would have charged me. I believe that the hotel should not charge for services provided by third parties, since it is an obligation of the hotel to provide such contacts. When I traveled from Colombo to Galle I ended up paying for a much nicer car 80 usd when the hotel requested for an Avis regular car 170 usd.