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location is great Had to make three requests over two days to get someone to come and fix the safe. Party with a band, not a very good one, was extremely noisy on Thursday night until 10PM.
The rooms are nice but the carpet in the hallway and rooms desperately needs replacing. The concept of the resort is lovely but it is shop worn ! Too much money for the product!
Proximity to the historic water front of Charleston. Cost of meals
We absolutely loved our stay here!! Very clean, friendly staff, amazing view of the harbor!!
While the resort has undergone renovation, the Harborside has yet to be updated. The rooms that used to be plush now have a well worn look that leaves it feeling slightly dingy. It also did not help that our sheets had not been changed before our arrival and were covered with the previous users's hair.
View and location Check in was at 4pm but did not check us in until 5:30. They said check in wasn't at 4pm, it just "begins" at 4pm. We were late for dinner reservations and were not told this. Balcony was not clean. cup full of cigarettes, 12 pack of empty beer cans. Room was not clean on one of our nights.
The hotel was clean and staff were friendly. Totally met my needs. I just didn't do anything at the hotel but sleep because I had meetings elsewhere No knowledge of other amenities. Great location.
Very clean resort with the most breathtaking views of the Charleston harbor. The resort was immaculate with fast friendly service. So close to everything Charleston has to offer. Will definitely visit again.
Location was great. View was incredible. Rooms were noisy from the air conditioner and extremely humid. We felt wet almost the entire time. The carpet in the hallway of the 3rd floor where we stayed was dirty and had a very unpleasant odor. The fridge in the room was old and very tiny. No microwave at all. The concierge gave us some bad information and caused us to miss the only chance we had for a particular tour. Overall not a great experience and certainly not worth what we paid for the week.
Nice staff and it was only one week old when we stayed! I think we were the first use of the room we stayed in! The decor was nice and the hotel was convenient to a main road.
I was surprised to see that there was no breakfast buffet. I haven't traveled much lately, but it seems like for years I've been able to rely on being able to grab I bite to eat (a muffin or something like that - you know, health food ) on my way out the door to my client's office (that being the reason I'm in the hotel in the first place). I was able to get complimentary coffee. But when I figured out that I'd have to sit down and order breakfast, I decided I'd rather go to Starbucks. Or McDonald's. Wherever. So after the first morning I skipped even the comp coffee. So are the hotels all going the way of the airlines - no comp anything anymore?
Very new hotel! Nice staff. Pool a little on the small size.
My grandchildren enjoyed the pool. I would like breakfast being included in my stay.
Brand new was in easy access location You had to pay for breakfast it was not included. Pool was not heated so it's cold in the spring
Danielle at the front desk is amazing!, 5 to 8 minute drive to anything in Charelston, Waterfront Park around the corner, 20 to 30 minutes to the beach, Lamont the maintenance guy was so hospitable. This is not a fancy hotel but is a huge savings compared to the same hotel in downtown and only 5 minutes drive. Could use outlets by the bed to plug in your phone, the vending machines don't get filled often enough
Staff was nice, location was amazing, very reasonable cab ride to downtown Charleston The facility was not worth the price at all. A lot of the fixtures were very dusty and the furniture was a little beat up. I paid a ridiculous amount for a very mediocre hotel.
Lovely staff! Disappointed that room service closes at 930pm when I arrived in at 1030pm from the airport. The place across the road supposedly only did an 'all day breakfast' according to reception.
The parking-lot. Old A.C., noisy, not enough towels, rooms not clean
La literie était très confortable et d'une manière générale, le mobilier était neuf Petite salle de bain
L'hôtel était a un bon emplacement. Le Service personnel exceptionnel Les formalités d'arrivée ont été un jeu d'enfant. Les chambres étaient propres mais un peu démodées. Plus petite salle La climatisation faisait du bruit quand elle voulait. Ce n'est pas un hôtel moderne, mais ça, ce n'est pas mal du tout.
Nous avons aimé le confort, la gentilesse du personnel. C'est un hotel abordable et sans prétention. Tout était selon nos attentes.
Personnel efficace et aimable Nous avons pris la chambre standard de ce grand hôtel, peinture écaillée et chambre minuscule. Nous aurions du prendre une chambre de luxe dans un hôtel plus modeste.
Tout Il n'y a rien
Très bel hôtel. Les chambres étaient propres et spacieuses. Le personnel était excellent et sympathique. Son emplacement est parfait. Même la climatisation des problèmes dans notre chambre.
Le spa a besoin d'aide.
L'emplacement est le meilleur atout de cet hôtel. Le valait était très mal organisé et ne prévoyait jamais les heures d'affluence. J'ai dû porter mes bagages jusqu'à ma chambre moi même. Trop cher pour le service ou manque de service
C'est l'un de nos hôtels préférés dans le centre-ville de Charleston ! L'emplacement est fantastique, en plein coeur du centre-ville, avec beaucoup de restaurants et de boutiques à quelques pas. Nous avons séjourné dans différents hôtels, c'est l'un de nos préférés, en plus la plage est à 10 minutes en voiture ! Il faut absolument y aller la prochaine fois que vous allez à Charleston.
L'élégance à l'état pur. Nous avons dû partir.
Loved the view, the staff, the location, the price...pretty much everything! I highly highly suggest going for an ocean-side room. The view of the bay is incredible. The staff were all professional, polite and expedient with requests. The original listing was out of my price range, but we found an excellent deal for Thanksgiving weekend. Rooms were beautifully decorated. Beds are HELLA comfortable. Had all the hallmarks of a luxury resort. The resort is fantastically situated. It's right next to Patriot's Point and you can walk to the USS Yorktown/Taffey in 5min via the pier out back. If you want to get to downtown Charleston, it's only a 10min drive or a short Water Taxi ride away (accessible by the same pier). The restaurant is a quick walk from the front door; we only went there for breakfast but it was delicious. We didn't have much time to explore or try out the other amenities (spa, pools, etc) but they looked nice! I only have a few items of feedback. Very very nitpicky minor things. None of them are worth a full star deduction, but I figure some feedback is better than none seeing as the place is pretty new. - Toiletries seemed average. Didn't really have a "wow" factor - The room seemed warmer than the thermostat setting. Easily solved by turning it down and opening the balcony door. - TV channel offerings were a bit sparse. Granted you're not in Charleston to watch TV but it could be a bit more varied. - Slightly awkward, but TP quality was lacking. This is rarely mentioned in most reviews, but it ever so slightly detracts from the "luxury" feel. - Bonfires out back could be warmer, especially in colder weather. This one is understandable given how people can be pretty dumb and lawsuits are an issue. Like I said, all of these were very very minor! None of them obviously impacted our trip but I think improving them would add a lot of polish. I would wholeheartedly recommend The Beach Club to family and friends.
The pool area was great, and service there very good. The housekeeping service was a bit unpredictable, some days we didn't get our room cleaned and when it did, it was late in the day. Also, once the pool bar closed, there was no where to get a drink on the property which was hard.
Location, ambiance; roof deck No Fitness area; limited toiletry selections; a little noisy ( it's old); you will pay a lot!
Location was excellent. Walk to many restaurants, the waterfront, carriage rides and an open air market. Wonderful service from everyone there. Rooftop bar was fun! It was very expensive, room was tiny, no views
Perfect location and an art lovers dream. The room could have been cleaner
the vendue was wonderful. the staff were firefly and helpful and the room was very comfortable and well appointed. the location was also great. if you want even more character it may be better to say in the 26 vendue building but the advantage of 19, where I stayed, was that amenities were closer.
Walls are thin. Can hear neighbors
really lovely hotel. The service is what stood out the most to me. Every single person I encountered was top notch (even more so than some internationally-known hotels I have stayed at). Even when there was a tiny issue with my room service (more on me for being picky) - there was no attitude from anyone, everyone was happy to make an adjustment. The replacement meal came in less than 10 minutes with apologies from the chef even! (And the meal was delicious, btw) I even received a follow-up call from reception about 30 minutes after I got to my room to make sure everything was ok. That's never happened to me before. The room was beautiful--dark wood floors, large four-poster king bed, updated bathroom. Top notch service, great location right by the waterfront and some amazing restaurants. Noise: the wood floors are so beautiful, but that means you have to hear your inconsiderate neighbors clunk around on their floors with their shoes on. Perhaps a very sweet note when guests check in (or in the room) that while the floors are beautiful, please be mindful of your neighbors and take your shoes off while in the room." Also, in the morning I could hear everyone's conversations from the hallway very loudly! Size of Room/Bathroom: this is with the caveat that I had a very low rate that provided me with one of the more standard rooms, so it was not necessarily unexpected. For what I paid, it was a decent size, bathroom just decent size as well. If I actually planned to do work while there, I would recommend getting a bigger room as mine did not have a desk.
Clean, friendly staff, perfect location! Wifi was spotty
The overall vibe, from the room decor to the customer service was outstanding. Everything was clean, the room was better than expected, and the whole hotel was fun to walk through and view the artwork. The customer service across the board really made the experience though. Everyone was fantastic and eager to assist! Only two minor strikes. The bed was almost too comfortable. It was extremely soft and the pillows were softer. The rooftop bar was an awesome experience in the evening, however we arrived for lunch the first day and over half of the menu was unavailable at the time.
The location cannot be beat--the art throughout adds to the atmosphere of the hotel. Bed too high up--I needed a stepladder to get in--the hardwood floors were shined and polished so much that I thought I would slip and fall.
Newly remodeled, location, breakfast. Checked in @9:30pm, bathroom very dirty, sand all over carpet& sofa, full house, no other rooms, so cleaned the bath ourselves !!!
We got the room for an excellent price, and hats of to the manager who very kindly let us check in early after a long day of driving. The location was great, the room was comfortable, and the kids loved the pool. We appreciated the breakfast and late check-out. There are no signs tellin guests where the hotel is! We had a man ask us in the parking lot if we'd seen the hotel because he was having a hard time finding it! Also the housekeeping staff asked if we wanted to change our own sheets when we requested a sheet change on the kids bed. It was rude and unprofessional.
The room was very large Everything was very tired and worn. It was not very aesthetically appealing.
Convince to shopping, cleanliness, & the lobby/breakfast area. When we needed more towels I felt that we had to explain why we needed more to front desk. If we need them, we need them. Why should they question it, ya know? We had four people in each room staying and they provide three towels. This was the only issue we had.
Comfortable bed. In a nice location close to restaurants and shops within walking distance. The breakfast was terrible with bad service. Staff could not keep up with breakfast and food was not good. One of the elevators was broken.
Nice 2 BR suite was a savings as i normally would have booked two rooms. Cocktails and light dinner and hot Breakfast was nice as well.
Room was clean, friendly helpful staff and above-average breakfast selections. Convenient location. While room was clean it was incredibly noisy due to the a/c units outsider the bedroom window. Had repeated trouble with the room key not working requiring several longs walks to front desk.
Nice hotel , front desk did all she could to help! had to take smoking room all you had , it stunk
We loved the area (Mt. Pleasant) where the hotel was located. Everything in Charleston that we wanted to do and the beach were only a brief drive away. The accommodations were nice. It was nice to actually have a door between the bedroom and the 'living room' where the boys stayed. That doesn't always happen when a 'suite' is advertised. It worked wonderfully for our trip. Free breakfast and wi-fi were great, too! The only negative aspect of the hotel is that the walls are very thin. You could hear everything, like the baby that cried and cried every night we were there. If you are a light sleeper, you might have problems.
Amazing location to Isle of Palms, shopping and eating. Very family friendly suites available with complimentary breakfast and social hour. Thoroughly enjoyed our stay! Room was a bit dated. Older looking carpet and amenities with some rust in the bath tub and a very loud air conditioning unit.
nice hotel in a nice location. Suite was very clean and comfortable. Quiet location.
Great, big rooms. Super nice and clean. Friendly staff and great breakfast Minor thing, but I was a little annoyed hearing the neighbors toilet everything they flushed.
Perfect location, just next to excelent restaurants.
Great location. Musty odor in room and very outdated.
Hidden gem. Easily accessible, great food nearby, wonderful view, and an updated and clean room. Couldn't have asked for more. Everything was great.
The location and the friendliness of the staff! The rooms were amazing. Would definitely recommend this hotel to a friend!
Close to hospital. Hotel was dated. Heater made a lot of noise. The staff did allow us to change rooms. Elevator reeked of cigarettes.
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Clean, well located and relatively inexpensive! Several nearby restaurants, and nice relaxing by the pool with plenty of boats to watch passing by. Will return! Gravel parking area, but??????????
Good price. Helpful check-in staff. Dusty gravel and bumpy parking lot.
Such a beautiful place!
Every nice place to stay, close enough by car to historic downtown, to beach and to Patriots Point for ferry. Close to good restaurants.
My husband and I just returned from our 2nd stay; clean, well appointed room and bathroom, comfortable beds, very friendly staff, free breakfast and easy access to Charleston. A nice touch was the lemonade and cookies that were available to guests in the afternoon. Great hotel!
usually like to stay in the Holiday Inn Express in general...consistantly clean,very friendly staff,and mostly new properties, or extremely well renovated. I try to book HIE if there is one where I'm going and I can get it in a reasonable price range.
The hotel was very clean and the staff is very nice. The free breakfast that they serve is very good.
Enjoyed stay, breakfast is good. Housekeeping prompt, front desk staff very helpful.
It begins with a helpful staff that makes you believe that Southern Hospitality still exists. The rooms are comfortable and clean with a quiet that suggests a relaxed pace and consideration for others. It was a good stay at a reasonable rate. It would stay again.
Parking was ample, but there were few trees to provide shade to keep the cars cool. Although not the fault of the hotel, current road construction makes access to the hotel difficult. Once road construction is completed, it will be a very nice place to stay, with easy access to the highway.
room was clean, bed was as comfy as home, pool was nice - breakfast was decent - hotel is in a great location too. liked having free internet too - made it nice keeping in touch with loved ones at home.
The room was very comfortable, clean and very quiet. I would definetly stay again.
Friendly and accommodating staff. Nice place. Would stay here again.
hotel was poorly managed, staff always apolizing for the rooms not being cleaned at 2 PM because they had a large check out in the morning . That was every day of our stay starting with our arrival. Breakfast was a very nice assortment, just not enough tables to sit and eat on from when they opened till they closed. Business office was a closet with a fan and ONE computer and one chair. the laundry on the first floor had ONE washer and ONE dryer and a line of those wanting to use them. I asked the front desk about a shuttle to the town sites like the other hotels in the nearby area and they said they are working on that. I asked if there were places of interest near the hotel and the staff offered no knowledge of anything in the area. We were not far from the Yorktown, Moores plantation and other interests that we got directions for from people on the street and in the area who were very friendly. A shuttle into Charleston would have been great so as to leave your car at the hotel, bec...
We were greeted by a very responsive and courteous staff, the room was clean and was ready even though we arrived early. we enjoyed our stay.
This is our 4th time staying here. We love this place,always friendly,very clean, and a wonderful breakfast!! Will definitely be back..
This hotel is across from a golf course in a very peaceful location on Patriots Point. the free hot breakfast was aswesome! The rooms were very clean and they have brand new bathrooms. My family went to the USS Yorktown which is right down the street. Most Charleston hotels are very expensive and this one is only 3 minutes away from the historic district. Would totally stay here everytime I come to Chrleston!!!
The suite we got was not like the one shown in the photograph. The lobby also was not nearly what the photograph showed. The pool was extremely small. The hotel wasn't very well-maintained. The room had mold around the ceiling in the bathroom, wallpaper peeling, stuff on the walls, etc. It also had an odor to the room that we could not get rid of. The lobby stair rails had worn paint and needed repainting. The breakfast included was acceptable.
Great place to stay, clean and quiet with a buffet breakfast included. Our only comment is that they need to use better fitted sheets on the beds. Our sheets kept pulling up.
Very convenient to beach and downtown. Nice breakfast w/ hot and cold items with a good variety for all tastes, They even had flavored creamers for the coffee. Lobby area and breakfast area nicely appointed, Check in staff was nice. Rooms w/ 2 queens were a nice size. We couldn't get the Internet to work and rooms smelled musty/damp. Had to run AC or low heat to keep air circulating and bathroom had no ventilation. Very foggy and added to the dampness. I think the hotel was nice overall and we enjoyed the pool too, but our towels wouldn't dry, even overnight hanging on the closet rack. I'd go again because of price, location and Breakfast.
When I arrived at the hotel it turned out that the two rooms I have reserved were noted as for the previous night on the Hotel?s system. The Hotel was able to accommodate my family for the night of arrival. The Hotel confirmed that there will be no show charge charged to my credit card. They told me that the only charges that I would be responsible for are the charges for my actual stay. Despite these confirmations, the hotel did charge me for the ?no-show? fee that they promised me they would not charge. I have requested the hotel management to reverse the charges for the nights that I have not stayed at the hotel and I had the confirmation that my card would not be charged. Management has refused to do so. The charges are under dispute with the credit card. I would not recommend anybody staying at this hotel as the staff is disorganized. Poor-poor customer service.
The attentiveness and helpfulness of the staff was what stood out to me. In fact, my young son left his phone charger plugged into the wall outlet and did not realize it until we were halfway home. I called the front desk and told them what had happened. One of the maids had found it and turned it in. The hotel paid to have the phone charger mailed to my home address using next day air service. They met and exceeded my expectations. I will definitely return to that hotel on future visits.
Great place to stay. Right next to the bridge, so very easy to get to town. The staff very nice and breakfast was great. The rooms were very comfortable. We would recommend it to everyone.
We have stayed in many hotels over the past year, & this was one of the more disappointing experiences we had. The lobby area was very small, although seemed somewhat modern.There was only one woman checking people in & answering the phone. She was competent, but looked like she was going to cry any minute. The room was okay. Really nothing special, especially for a three star hotel. A mini fridge would have been nice. Bedding was dated & didn't look as luxurious as many of the other hotels we have stayed in. The bathroom was small & cheap looking. A bug crawled across the floor, & the complimentary shampoo & conditioner bottles were left in the tub from the previous guest. The hot breakfast buffet was a plus, although cramped. & the orange juice was awful. All in all, it was just 'okay'. Not good, & not bad.
We were very impressed with this hotel for the price we paid for it. Very nice, clean room with comfortable beds & pillows. Quiet hotel, delicious breakfast with a great variety of food including freshly scrambled eggs. Very convenient location as well for accessing either Charleston, Mt. Pleasant, or the beaches. Highly recommend it.
The rooms were clean and neat. The location was convenient to Charleston (a 5-10 minute drive over a beautiful bridge), and to the ferry and museums at Patriort's Point. Best of all, the breakfast was hearty, hot and plentiful, replenished throught the morning. All in all a great bargain for the Charleston area.
This place was what we were looking for. Was just my daughter and me - we were looking for something between downtown Charleston and Isle of Palms. Hotel was pretty clean and staff was courteous. Was a good value.
Staff was super professional and friendly, clean; comfortable beds; very convenient to everything. Great place. 2 am partiers next door woke us up. We were in town for a half marathon, so interrupted sleep was not appreciated. A call to the front desk - and the problem was immediately resolved. The hotel can't help the behavior of its guests - but that's why my stay wasn't five stars.
Every staff member we encountered went above and beyond to make sure our stay was perfect!!
Such a classy, clean, comfortable atmosphere. We had a wonderful, relaxing stress-free few days and will return when we visit Charleston.
The location was about the only thing good. The room cost $150+ for one night (taxes included). It was very small, not totally clean but not nasty at the same time. Thankfully it was only for one night, not sure I would pay that price again.
The location was great and the room cleanliness was very good. It would have been nice if the hotel had a workout room with some bikes and treadmills.
Close enough to downtown (literally right across the bridge) to take an $11 Uber every day, yet magically 1/3 the price of downtown hotels. Nothing stood out about the hotel; pretty unmemorable stay.
Nice beds Elevator looked like it was falling apart. Kind of sketchy motel next door. Poor breakfast.
We were in Charleston for a wedding and stayed 3 nights at Andrew Pinckney Inn. Location was within walking distance of the restaurants, cathedral and aquarium chosen by the wedding couple for the weekend events. Sandy was especially helpful with recommendations and assistance booking a city tour and transportation when we needed it. The hotel was lovely and intimate with just 40 rooms. Beautiful floral arrangements, breakfast on the roof top, fresh cookies and coffee, tea, water and lemonade in the lobby and attention to detail made our stay very memorable. Charleston is well worth the trip! We paid $319 + tax and fees for Friday and Saturday night. $199 + for Sunday night. I returned home to have an e-mail promotion from Snique Away for Andrew Pinckney Inn for $109 per night. I thoroughly enjoyed my stay, but now feel that Booking.com was not my best option when booking a hotel. Prime weekend with USC graduation may have played a factor.
Room was very clean, uniquely decorated and furnished. Breakfast, while not great, was better than most I've experienced in the States. Great location close to the Market and other sites in downtown Charleston. Easy walking distance. Front desk staff was not very helpful or friendly. Bathroom did not have a fan, the sink water was always luke warm. No coffee machine in room. The price of the room was not worth the value of the room. Parking could be an issue.
breakfest was great, good lokation downtown
it was restful, convienent, and clean
Location is great - convenient walking distance to all areas. The larger room is perfect for two friendly staff the breakfast is very good and convenient the daily wine and cheese is an added plus! paid parking is convenient when we arrived - the small room we had smelled very moldy - we went back to the office and they gave us a better , larger room our room was in the inner core - so no windows - the good news was that it allowed us to sleep longer in the morning
The location within historic Charleston was convenient to everything. We were able to walk to all of our chosen destinations! The amenities offered were excellent, the staff was very friendly and helpful, the room was very comfortable. Would love to go back there and stay longer!! Can't think of anything we did not like.
Handy for everything . no
It was close to everything downtown. The price for the size of the room and the parking.
The breakfast on the roof top. The location in relationship to downtown Charleston. The bed was comfortable. The room was clean. The room had too big of furniture for the size of the room, esp the desk area. There was no swimming pool, jacuzzi, etc. Our room location was next to the entrance and it was a bit loud with the comings and goings. The maids started too early to clean rooms and it caused more noise in the hallway.