Select Hôtel Rive Gauche

Four star wanna be

The staff was helpful when I had questions.

Although helpful, I still came away with feeling they wanted to separate guests from their money as quickly as possibly. They were not warm and did not exhibit the hospitality I come to expect from today's hotels. Two examples: On checking in, I specifically asked for a quiet room away from the elevator. Although the relatively room was quiet it was next to the elevator. Unfortunately, because of my jet lag, I didn't realized this until I'd occupied the room. Why would the check-in clerk not consider my request? The second day, leaving the breakfast area I saw a huge cockaroach. I took a picture and sent it to the hotel by email to be discrete about it. They thanked me for the information and said they'd take care of it. When I checked out a bit later in the morning, the clerk told me an exterminator would be there in half an hour. Great for them. But never once did they say they express any need to be forgiven for having a dirty place. They didn't even comp me for the unpleasant experience. I just don't get it. If you want to sell yourselves as a four star establishment you can't just be superficial about it. You have to deliver through and through which is consider this place to be a wanna be four star. I wouldn't recommend this hotel to anyone looking for authentic hospitality and superior service. By way of comparison, I was in Paris 2 years ago and stayed in a two star hotel in the same area and found the service to be of much higher quality. Next visit, I'll go back to them.