Best Western at O'Hare

Location

Points positifs : Close to airport

Good place to stay

Points négatifs : You did not give me the bill. Please send me the bill to manjeer@gmail.com

Points négatifs : Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

COMPLETE DISASTER - DO NOT STAY HERE

Points positifs : My room was nice once I got into it.

Points négatifs : BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Great staff - facilities need work

Points positifs : Van driver went out of his way to help. The front desk staff were courteous and professional.

Points négatifs : The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Staff seemed overwhelmed,

Points positifs : Staff was working hard. Price was decent.

Points négatifs : Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.