Good customer service but outrageously strict return policy
Points positifs : The car I received was as expected. The young man ts the check-out counter was exceptionally helpful when I had problems with my American credit card. (Unfortunately, I didn't catch his name, but he appeared to be of immigrant background, and I hope the company knows what a great employee they have!) .
Points négatifs : When I returned the car, the employee in charge of returns was exceptionally diligent in going over the car which had a number of minor scratches when I received it. I ought to have checked these more carefully before departing with the car, but after 20+ years of renting cars during visits to Denmark, I have never had any issues, so I didn't do so. When I returned the car, I was informed that the car had two additional minor scratches that I would be held responsible for. I honestly do not believe that these scratches happened while I was using the car, but of course I have no proof. Given the fact that a number of other scratches remained on the car, the company obviously do not fix these, so it seems extravagant that my insurance company will be charged for repairing these.
Besides, the windshield wipers were not working correctly (which I only discovered in a rain storm), but when I mentioned this to the employee upon return, I was given not even an apology. Next time around, I will llok for another car rental company.