Pavillon Régent Petite France

Great hotel in La Petite France. This was our second stay. Breakfast was good and with plenty of options. Great view over the river from our room! Strasbourg is really nice around Christmas, with all the Christmas markets in the city. The staff at the reception kindly helped us with our luggage when we had to walk out of the Grande Île of Strasbourg to catch our taxi on our way out.

Getting to the hotel was painful, because the Grande Île of Strasbourg was locked down by the police for security reasons (increased security around Christmas time). There were no taxis at the train station. We had to take a bus, then walk a long time (under the rain) until we were able to found a pedestrian access to the island. We then had all our bags checked by security. Not a great experience. The hotel rate was a bit expensive, probably because our stay was at the end of the year and the city attracts lots of people before Christmas.

Rooms and the location is good

We had a early train so we checked out the night before and we asked the reception for a big taxi to be ready at 7 am. The taxi was not ready and when it came after 10 mins of delay the taxi was a normal one. There was no way for us to fit in it. The girl at the reception was not helpful at all plus she had an attitude. She blamed the taxi station but it was not true. Nobody told the taxi company that we need a big car because we have four big luggages. This kind of misunderstandings can happen but I can’t accept an arrogant and careless behavior from the receptionist.