Points positifs : Wrong car, charged extra day than had vehicle
Points négatifs : Use bilingual staff in international airports
Charged and lied to
Points positifs : Nothing
Points négatifs : No car available. They offered to drop us at our destination and bring the car the next day. Didnt show. 2 days later a car (NOT one that worked for us) was left at our address. We called the office to refuse it. They said thethey were bringing the correct one and just to wait. Never showed! We were still charged!!! Office almost never answered the phone and when they did they were rude.
Points positifs : The sales manager was at the drop off to receive us and give us an explanation of what happened.
Points négatifs : One of the cars wasn’t what we asked for.
Thrifty should really look into its Ecuador location!! Terrible!!
Points négatifs : 1st my reservation was made about 5 months before my trip and per the reservation I would get a Tahoe or something similar. When I arrive the Thrifty clerk says they don’t work with Tahoe’s and that my reservation would be for a Suzuki Vitara and if I wanted an upgrade it would cost me twice as much as what my reservation was made. 2nd even though my credit card offered insurance for international rentals (I called my credit card to confirm this before I left the country and they said the country I was going to was covered for rentals) Thrifty made me buy their insurance or I could not rent the vehicle! I was traveling with my wife and 2 kids (toddler and infant) so I had no choice at that point but to pay the extra or I would have to waist more time at the airport after a almost 12 hour flight and it was getting late. 3rd because none of my credit cards have the numbers in the front (no cards in the US have them anymore!! At least the new ones don’t!) I had to pay an extra $1000 deposit which they said they would return once I returned the vehicle. When I returned the vehicle they then said it would be 2 weeks before they returned my deposit to make sure I didn’t get any tickets on the vehicle. We are now over 2 weeks and they still have not returned my $1000 deposit! Also the car was all scratched and dinged up all around!! They AC vent on the driver side was broken!! Bottom line! Thrifty in Ecuador is terrible!! They should really do something about this location! Makes their company look bad! Will never rent from them again!
Points négatifs : I did not like the fact that the promotion did not mention that I was going to be charged $0.25 per km after reaching a maximum of 700 km. It was deceitful!
Bad Service!!! Car that was Reserved they didn't have.
Points positifs : Nothing!
Points négatifs : Service and attitude of the 2 ladies was awful. The reserved Tahoe or similar was a small compact car that we couldn't put luggage in. Rented from Alamo and the were excellent!!
Bait and Switch
Points positifs : Airport Location
Points négatifs : Would not rent to me unless I took the "optional" collisions damage waver at $25 per day. I had several credit cards offering CDW with over $10K credit. All we're rejected. Thrifty is a rip off.
Terribly totally a scam mediocres
Points positifs : None BAD BAD PAGAR TANTO DINERO POR UNA BASURA DE CARRO HUECOS EN LA CONSOLA, VOLANTE en mala condicion higuienica FUE UN ROBO
Points négatifs : Old car very bad experience tires bad shape no chargers i would like at least a refunds i pay for a 7 passenger car and it was 5 passenger What a scamers I hope the owner of the company triffty see this messages
Points positifs : Car was good and the check in/out smooth.
Points négatifs : cancelled at counter when they informed me that no third party could be used for insurance and that the online price of ~$80 would now be closer to $300 based on Ecuador rules........this should be IN BOLD LETTERS when booking!!!! Waste of time. The cost of taxis is very cheap in Guayaquil and was easily much less than the $300 for the week i was there.
Points négatifs : Total ripoff. This guys advertise a price but never actually commit to it. Please be careful. I would recomend not having them on your site They state that your reservation is no longer valid because you never paid in advance. Obviouly, the offer a 10x more expensive option. I never got the car with them. It was such a waist of time
Points positifs : Do not rent with thrifty We rent a tahao or something similar and we got a suzuki vitara paying extra $400 for all insurance and everything else. Worst service
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Guayaquil.
Thrifty possède 1 succursale à Guayaquil. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.