Commentaires récents
- Tous les avis
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- Neutres
- Négatifs
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2,0
Points positifs : Experience was awful simply because they didn’t give me a car with the reasoning that my driving license wasn’t issued in EU, however it is international and I am using it in Europe for many years. I think the reason was different! They simply didn’t have car because of the New Year overbooking however they have sold the rent via Kayak. The manager was rude! So I didn’t get car from them. Thanks to SIXT they still had cars and I finally could take it and continue my trip. There was also big problem to contact Kayak afterwards in order to return money. My phone was in roaming and I had to call to US call center from Europe to cancel this booking. I had to talk 10 minutes to stupid automatic computer voice before operator picked up a phone. And then she was asking me the same questions which robot has already asked 5 times. And with such experience instead of timely returning my money to my account and apologizing for negative case, Kayak is sending me a questionnaire asking if I am satisfied with service?! I am in shock with this approach! And please return my money and inform me respectively, otherwise I will have to make other relative posts in different sources.
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8,8
Points positifs : friendly staff, expedient procedures
Points négatifs : cars offered are mostly Citroen and Opel which are not so hot
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10,0
Points positifs : Excellent customer service!
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6,0
rude staff
Points négatifs : when i picked up my car, the staff member there, kamil, was quite rude and idiotic.
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5,6
Points positifs : Pickup was easy, although the rental office was a bit hard to find. That being said, the location is great because it's right next to the Ubahn. The woman who walked me through the pickup was helpful and great to talk to. The car (Skoda Fabia) was nice, new and clean, and unlike other European rental cars I have been in, had no cigarette smell!
Points négatifs : The end sum was higher than I would have liked to pay, once taxes and extras were added on to the per-day rental price. Additionally, I did not know that the car I rented would require higher-priced Super benzine fuel. Although they provided me with a map for returning the rental, the garage was not marked at all and I was unsure if I'd even returned it to the right area. I could not find the key box, either. I wish that the map correlated more to what the parking lot actually looks like.
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4,4
Have to pay 10euro/day if use car outside country
Points positifs : Brand New car. Book Volk polo, got Skoda Fabia. Staff was ok when getting car. Returning car was not ok
Points négatifs : Full Insurance was crazy expensive rent car 11 days 360 Euro if full insurance had to pay 780 Euro. Better to buy from Kayak which is allianz a lot cheaper. You have to pay 10 EUR/day for cross border fee while i did rent Europcar you dont have to pay this. the car itself was 30Eur/day you have to pay extra 30% for this cross border! Return car late 6 hours they charge me 1 extra day with the border charge. Cant believe how this company can rip you off if you dont really pay attention. Do not use enterprise.
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4,8
Car not as advertised
Points positifs : Car was clean, mechanically sound.
Points négatifs : I requested a car large enough to fit six full-grown adults. When I arrived, the car they gave me (after filling out all of the paperwork) had four seats and two additional folding seats in the trunk. I asked the guy to unfold the back seats, and he did, but there was only about four inches of legroom for the back passengers, far too little for an adult of any size. We had to wait an additional 20 minutes to find a new car and redo the paperwork.
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8,8
Points positifs : personnel amical, procédures rapides
Points négatifs : Les voitures proposées sont principalement Citroën et Opel qui ne sont pas si chaudes
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10,0
Points positifs : Excellent service client !
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6,0
personnel désagréable
Points négatifs : quand j'ai pris ma voiture, le membre du personnel de l'hôtel, kamil, était assez impoli et idiotique.
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5,6
Points positifs : Le ramassage était facile, bien que le bureau de location était un peu difficile à trouver. Cela dit, l'emplacement est super car il est juste à côté de l'Ubahn. La femme qui m'a marché à travers le ramassage était serviable et super de parler à. La voiture (Skoda Fabia) était belle, neuve et propre, et contrairement à d'autres voitures de location européennes que j'ai eues, n'avait pas d'odeur de cigarette!
Points négatifs : La somme finale était supérieure à ce que j'aurais aimé payer, une fois les taxes et les suppléments ajoutés au prix de location par jour. De plus, je ne savais pas que la voiture que j'ai louée nécessiterait un carburant Super benzine à un prix plus élevé. Bien qu'ils m'aient fourni une carte pour retourner la location, le garage n'était pas du tout marqué et je n'étais pas sûr si je l'avais même retournée dans la bonne région. Je n'ai pas non plus trouvé la clé. Je souhaite que la carte soit plus corrélée à ce que le parking ressemble réellement.
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4,8
La voiture n'est pas comme indiqué
Points positifs : La voiture était propre, son mécanique.
Points négatifs : J'ai demandé une voiture suffisamment grande pour accueillir six adultes. À mon arrivée, la voiture qu'ils m'ont donnée (après avoir rempli tous les documents administratifs) avait quatre sièges et deux sièges pliables supplémentaires dans le coffre. J'ai demandé au gars de déplier les sièges arrière, et il l'a fait, mais il n'y avait que quatre pouces de place pour les passagers arrière, beaucoup trop peu pour un adulte de toute taille. Nous avons dû attendre 20 minutes supplémentaires pour trouver une nouvelle voiture et refaire les formalités administratives.
avis de
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8,8
Points positifs : friendly staff, expedient procedures
Points négatifs : cars offered are mostly Citroen and Opel which are not so hot
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10,0
Points positifs : Excellent customer service!
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8,8
Points positifs : personnel amical, procédures rapides
Points négatifs : Les voitures proposées sont principalement Citroën et Opel qui ne sont pas si chaudes
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10,0
Points positifs : Excellent service client !
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2,0
Points positifs : Experience was awful simply because they didn’t give me a car with the reasoning that my driving license wasn’t issued in EU, however it is international and I am using it in Europe for many years. I think the reason was different! They simply didn’t have car because of the New Year overbooking however they have sold the rent via Kayak. The manager was rude! So I didn’t get car from them. Thanks to SIXT they still had cars and I finally could take it and continue my trip. There was also big problem to contact Kayak afterwards in order to return money. My phone was in roaming and I had to call to US call center from Europe to cancel this booking. I had to talk 10 minutes to stupid automatic computer voice before operator picked up a phone. And then she was asking me the same questions which robot has already asked 5 times. And with such experience instead of timely returning my money to my account and apologizing for negative case, Kayak is sending me a questionnaire asking if I am satisfied with service?! I am in shock with this approach! And please return my money and inform me respectively, otherwise I will have to make other relative posts in different sources.
avis de
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6,0
rude staff
Points négatifs : when i picked up my car, the staff member there, kamil, was quite rude and idiotic.
avis de
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5,6
Points positifs : Pickup was easy, although the rental office was a bit hard to find. That being said, the location is great because it's right next to the Ubahn. The woman who walked me through the pickup was helpful and great to talk to. The car (Skoda Fabia) was nice, new and clean, and unlike other European rental cars I have been in, had no cigarette smell!
Points négatifs : The end sum was higher than I would have liked to pay, once taxes and extras were added on to the per-day rental price. Additionally, I did not know that the car I rented would require higher-priced Super benzine fuel. Although they provided me with a map for returning the rental, the garage was not marked at all and I was unsure if I'd even returned it to the right area. I could not find the key box, either. I wish that the map correlated more to what the parking lot actually looks like.
avis de
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4,4
Have to pay 10euro/day if use car outside country
Points positifs : Brand New car. Book Volk polo, got Skoda Fabia. Staff was ok when getting car. Returning car was not ok
Points négatifs : Full Insurance was crazy expensive rent car 11 days 360 Euro if full insurance had to pay 780 Euro. Better to buy from Kayak which is allianz a lot cheaper. You have to pay 10 EUR/day for cross border fee while i did rent Europcar you dont have to pay this. the car itself was 30Eur/day you have to pay extra 30% for this cross border! Return car late 6 hours they charge me 1 extra day with the border charge. Cant believe how this company can rip you off if you dont really pay attention. Do not use enterprise.
avis de
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4,8
Car not as advertised
Points positifs : Car was clean, mechanically sound.
Points négatifs : I requested a car large enough to fit six full-grown adults. When I arrived, the car they gave me (after filling out all of the paperwork) had four seats and two additional folding seats in the trunk. I asked the guy to unfold the back seats, and he did, but there was only about four inches of legroom for the back passengers, far too little for an adult of any size. We had to wait an additional 20 minutes to find a new car and redo the paperwork.
avis de
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6,0
personnel désagréable
Points négatifs : quand j'ai pris ma voiture, le membre du personnel de l'hôtel, kamil, était assez impoli et idiotique.
avis de
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5,6
Points positifs : Le ramassage était facile, bien que le bureau de location était un peu difficile à trouver. Cela dit, l'emplacement est super car il est juste à côté de l'Ubahn. La femme qui m'a marché à travers le ramassage était serviable et super de parler à. La voiture (Skoda Fabia) était belle, neuve et propre, et contrairement à d'autres voitures de location européennes que j'ai eues, n'avait pas d'odeur de cigarette!
Points négatifs : La somme finale était supérieure à ce que j'aurais aimé payer, une fois les taxes et les suppléments ajoutés au prix de location par jour. De plus, je ne savais pas que la voiture que j'ai louée nécessiterait un carburant Super benzine à un prix plus élevé. Bien qu'ils m'aient fourni une carte pour retourner la location, le garage n'était pas du tout marqué et je n'étais pas sûr si je l'avais même retournée dans la bonne région. Je n'ai pas non plus trouvé la clé. Je souhaite que la carte soit plus corrélée à ce que le parking ressemble réellement.
avis de
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4,8
La voiture n'est pas comme indiqué
Points positifs : La voiture était propre, son mécanique.
Points négatifs : J'ai demandé une voiture suffisamment grande pour accueillir six adultes. À mon arrivée, la voiture qu'ils m'ont donnée (après avoir rempli tous les documents administratifs) avait quatre sièges et deux sièges pliables supplémentaires dans le coffre. J'ai demandé au gars de déplier les sièges arrière, et il l'a fait, mais il n'y avait que quatre pouces de place pour les passagers arrière, beaucoup trop peu pour un adulte de toute taille. Nous avons dû attendre 20 minutes supplémentaires pour trouver une nouvelle voiture et refaire les formalités administratives.
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