Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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9,6
Points positifs : Yes both friendly and easy
Points négatifs : I called the local desk to see about adding a day, but no answer despite 3 attempts over 5 hours. So I called 800-number and call was a bit cumbersome with the service rep and the price was a bit high. Otherwise great all around. Yay Enterprise.
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10,0
Toyota Rental
Points positifs : Everything was great!
Points négatifs : Nothing.
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2,0
Points positifs : I got home.
Points négatifs : When we got to the airport, at 5:15 PM they were closed, even though our reservation confirmed and enterprise accepted that we were picking up after 5:00. If it wasn't for the agent taking care of another customer, he wouldn't have been there. Fortunately he was delayed, so he was able to give me a car. The car that I rented was not available, so I had to take a smaller car. There was not a clean car at the airport, so I had to take a dirty car, and one that had no gas in it.
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2,0
Points négatifs : Canceled reservation. No inventory.
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2,0
Car not available
Points positifs : Nothing
Points négatifs : Despite multiple cars showing as available on Kayak, the location called 2 hours prior to my planned pickup to say they didn’t have any cars available.
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10,0
Points positifs : We had a fabulous experience with Zachary Smith!
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2,0
Kayak renting cars when none when were available...
Points positifs : Nothing
Points négatifs : The fact that Kayak confirmed a rental when the local Enterprise location had no cars available
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10,0
Friendly employees.
Points positifs : fast Check in and very professional.
Points négatifs : Treated very well.
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4,0
Incorrect drop off address
Points positifs : The address listed for the drop off on my email receipt took my to a convention center. I called the (closed) office and the recording gave me a completely different drop off address.
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3,6
BAIT & SWITCH
Points négatifs : Te advertised category was Premium; the confirmation from ENTERPRISE was for a Nissan; the car I had to settle for was a Hyundai Elantra.....hardly a Premium car....far from it.
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3,2
Points positifs : Agent was nice Sylvester
Points négatifs : Car was not a premium End up with a Hyandia something Rented a premium for a very special occasion Crazy to be out of premium cars when I was reserved Received bill charged for premium Not ok!!!
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10,0
Points positifs : Great customer service.
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9,6
Points positifs : Yes both friendly and easy
Points négatifs : I called the local desk to see about adding a day, but no answer despite 3 attempts over 5 hours. So I called 800-number and call was a bit cumbersome with the service rep and the price was a bit high. Otherwise great all around. Yay Enterprise.
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10,0
Toyota Rental
Points positifs : Everything was great!
Points négatifs : Nothing.
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10,0
Points positifs : We had a fabulous experience with Zachary Smith!
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10,0
Friendly employees.
Points positifs : fast Check in and very professional.
Points négatifs : Treated very well.
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10,0
Points positifs : Great customer service.
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2,0
Points positifs : I got home.
Points négatifs : When we got to the airport, at 5:15 PM they were closed, even though our reservation confirmed and enterprise accepted that we were picking up after 5:00. If it wasn't for the agent taking care of another customer, he wouldn't have been there. Fortunately he was delayed, so he was able to give me a car. The car that I rented was not available, so I had to take a smaller car. There was not a clean car at the airport, so I had to take a dirty car, and one that had no gas in it.
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2,0
Points négatifs : Canceled reservation. No inventory.
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2,0
Car not available
Points positifs : Nothing
Points négatifs : Despite multiple cars showing as available on Kayak, the location called 2 hours prior to my planned pickup to say they didn’t have any cars available.
avis de
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2,0
Kayak renting cars when none when were available...
Points positifs : Nothing
Points négatifs : The fact that Kayak confirmed a rental when the local Enterprise location had no cars available
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4,0
Incorrect drop off address
Points positifs : The address listed for the drop off on my email receipt took my to a convention center. I called the (closed) office and the recording gave me a completely different drop off address.
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3,6
BAIT & SWITCH
Points négatifs : Te advertised category was Premium; the confirmation from ENTERPRISE was for a Nissan; the car I had to settle for was a Hyundai Elantra.....hardly a Premium car....far from it.
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3,2
Points positifs : Agent was nice Sylvester
Points négatifs : Car was not a premium End up with a Hyandia something Rented a premium for a very special occasion Crazy to be out of premium cars when I was reserved Received bill charged for premium Not ok!!!
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