Avis récents
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- Négatifs
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10,0
Points positifs : La voiture n'avait que 18000 km et était en parfait état ! Aucun souci pendant les 10 jours. Accueil super au téléphone.
Points négatifs : la navette pour nous emmener chercher la voiture : seuls les conducteurs devrait pouvoir y monter et non toute la famille . cela prend beaucoup de temps pour récupérer la voiture. Par contre au retour, nous avons d'abord emmener la famille à l'aéroport puis rendu la voiture : le retour en navette s'est parfaitement passé.
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2,0
Points négatifs : Excessively long line - we would have waited over an hour, perhaps two. We bailed out and rented from another carrier instead.
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10,0
Points positifs : la facilité de conduite de la Polo bonne petite voiture confortable et très bien climatisée
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8,8
Avis Martinique
Points positifs : Service Rapide
Points négatifs : aucune inspection de la voiture fait avec un employé, employé de la navette très désagréable et n'offre aucune aide
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7,2
Be prepared for a huge security deposit on the car
Points positifs : The Avis kiosk was in the airport. The parking lot is off property. Returning the car was very fast as it was 6 am.
Points négatifs : There's usually a long line at the car rental area. We were shocked by the $3500 Euro security deposit required to rent a car. We bought rental insurance but it was not through Avis. If we had rented directly from the Avis website insurance would have been $22/day and then we still would have had to put down a $1000 Euro deposit! We also received poor instructions on finding the car (all white cars in a sea of white cars at night), how to get out of the lot, what kind of gas to put in the car (3 choices at the gas station), and how to find the rental return area when we came back. Also, the car was a Audi hybrid. It is the strangest hybrid I've ever rented. It turns off when you stop at a stop sign and the emergency parking brake comes on if you brake a little hard.
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10,0
Points positifs : Easy to pick up and drop off at the airport.
Points négatifs : The sign for the rental car return was very small and hard to see in the dark at Martinique airport.
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9,6
Excellent car but the line for pickup was too long
Points positifs : Excellent car, we got upgraded. Great service and very nice representatives.
Points négatifs : The line for pickup at the airport was too long. We stood in line for almost an hour. Either have more people or speed up the process.
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2,0
Worst experience of my life almost ruined the whol
Points négatifs : I rented 2 vehicles via Kayak, and paid for the extra insurance. When we got to there to pick up the vehicle we waited in line for 2+ hours they wanted to put a $3000 USD hold on my credit card because we didn't get insurance. After getting all of my cards locked I said just give me your insurance for an additonal 40 euro. We were only able to get one car, and I had to squeeze 6 people into a 4 person car and drive an hour in a foreign land. The a/c didn't work, the check engine lite was on the whole time and it was missing a radio antenna. I will never rent from Avis again. When we went to return the vehicle there was no one at the drop off until 6 AM when ever flight left at 8 so a long line waiting to return the vehicle. Only one shuttle driver taking people to airport.
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5,6
Worst customer service ever
Points positifs : Car was fine.
Points négatifs : Complicated and slow process, unfriendly and bitter people.... I would not recommend it.
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2,0
Was forced to get rental from Hertz for 3x more
Points positifs : Quick service
Points négatifs : Everything else. When I booked online, the options did not indicate whether the car would be automatic or manual. I booked the cheapest car, thinking they would have an automatic available. When I got to the airport, they informed me that the cheapest automatic they had was for 4x more. When I told the customer service rep that the online booking system doesn't tell you what is automatic and what is manual, she agree but indicated that she could do nothing about it. I had to cancel my registration with Avis and go to Hertz next door to book an automatic for 3x more than what it should have cost.
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7,6
We waited a very long time but the staff is nice
Points positifs : Very nice staff. Super service spirit at the desk. It is very convenient that the office is open at 6am, which is not the case for other brands.
Points négatifs : We had to wait a lot to get our car. Too bad Avis doesn't have enough staff when they have a lot of business. Other car rentals had no queue at all. Then we had to wait again for a bus to go to the cars... For drop off, it wasn't much better. Every body wanted to give back their car at 6am for the Norwegian flight.
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10,0
Aucun problème
Points positifs : Accueil à l'arrivé et au retour
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10,0
Points positifs : La voiture n'avait que 18000 km et était en parfait état ! Aucun souci pendant les 10 jours. Accueil super au téléphone.
Points négatifs : la navette pour nous emmener chercher la voiture : seuls les conducteurs devrait pouvoir y monter et non toute la famille . cela prend beaucoup de temps pour récupérer la voiture. Par contre au retour, nous avons d'abord emmener la famille à l'aéroport puis rendu la voiture : le retour en navette s'est parfaitement passé.
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10,0
Points positifs : la facilité de conduite de la Polo bonne petite voiture confortable et très bien climatisée
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8,8
Avis Martinique
Points positifs : Service Rapide
Points négatifs : aucune inspection de la voiture fait avec un employé, employé de la navette très désagréable et n'offre aucune aide
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10,0
Points positifs : Easy to pick up and drop off at the airport.
Points négatifs : The sign for the rental car return was very small and hard to see in the dark at Martinique airport.
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9,6
Excellent car but the line for pickup was too long
Points positifs : Excellent car, we got upgraded. Great service and very nice representatives.
Points négatifs : The line for pickup at the airport was too long. We stood in line for almost an hour. Either have more people or speed up the process.
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10,0
Aucun problème
Points positifs : Accueil à l'arrivé et au retour
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7,2
Be prepared for a huge security deposit on the car
Points positifs : The Avis kiosk was in the airport. The parking lot is off property. Returning the car was very fast as it was 6 am.
Points négatifs : There's usually a long line at the car rental area. We were shocked by the $3500 Euro security deposit required to rent a car. We bought rental insurance but it was not through Avis. If we had rented directly from the Avis website insurance would have been $22/day and then we still would have had to put down a $1000 Euro deposit! We also received poor instructions on finding the car (all white cars in a sea of white cars at night), how to get out of the lot, what kind of gas to put in the car (3 choices at the gas station), and how to find the rental return area when we came back. Also, the car was a Audi hybrid. It is the strangest hybrid I've ever rented. It turns off when you stop at a stop sign and the emergency parking brake comes on if you brake a little hard.
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7,6
We waited a very long time but the staff is nice
Points positifs : Very nice staff. Super service spirit at the desk. It is very convenient that the office is open at 6am, which is not the case for other brands.
Points négatifs : We had to wait a lot to get our car. Too bad Avis doesn't have enough staff when they have a lot of business. Other car rentals had no queue at all. Then we had to wait again for a bus to go to the cars... For drop off, it wasn't much better. Every body wanted to give back their car at 6am for the Norwegian flight.
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2,0
Points négatifs : Excessively long line - we would have waited over an hour, perhaps two. We bailed out and rented from another carrier instead.
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2,0
Worst experience of my life almost ruined the whol
Points négatifs : I rented 2 vehicles via Kayak, and paid for the extra insurance. When we got to there to pick up the vehicle we waited in line for 2+ hours they wanted to put a $3000 USD hold on my credit card because we didn't get insurance. After getting all of my cards locked I said just give me your insurance for an additonal 40 euro. We were only able to get one car, and I had to squeeze 6 people into a 4 person car and drive an hour in a foreign land. The a/c didn't work, the check engine lite was on the whole time and it was missing a radio antenna. I will never rent from Avis again. When we went to return the vehicle there was no one at the drop off until 6 AM when ever flight left at 8 so a long line waiting to return the vehicle. Only one shuttle driver taking people to airport.
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5,6
Worst customer service ever
Points positifs : Car was fine.
Points négatifs : Complicated and slow process, unfriendly and bitter people.... I would not recommend it.
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2,0
Was forced to get rental from Hertz for 3x more
Points positifs : Quick service
Points négatifs : Everything else. When I booked online, the options did not indicate whether the car would be automatic or manual. I booked the cheapest car, thinking they would have an automatic available. When I got to the airport, they informed me that the cheapest automatic they had was for 4x more. When I told the customer service rep that the online booking system doesn't tell you what is automatic and what is manual, she agree but indicated that she could do nothing about it. I had to cancel my registration with Avis and go to Hertz next door to book an automatic for 3x more than what it should have cost.
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