Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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3,6
Waiting to take a vacation
Points négatifs : Arrived early for my appt pickup and ended up waiting 45min before being helped. Management needs to work on staffing for summer weekend rentals, one worker is not enough. Poor guy was trying his best to keep things moving. Everyone was upset and waiting for a long time.
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6,4
not enough staff at office
Points positifs : occasion convenient
Points négatifs : short of staff at location. It took me almost 1 hour to pick up the car!
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2,8
Points négatifs : We made a mistake booking the car and the person behind the counter was not helpful with information at all! When we finally did get the car, there was an empty beverage bottle under the driver's seat. Very unsatisfied with the experience!
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7,6
Points positifs : Drop off great !
Points négatifs : Pick up took too long especially since I had a reservation. Hertz should consider having two people available to help people pick up cars
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6,4
Slow service!
Points négatifs : Took 20 minutes from arriving to getting in the car.
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5,2
You get a car but not much else
Points positifs : I got an adequately sized car at a price close to what was quoted.
Points négatifs : HERTZ IS ADVERTISING LOCATIONS THAT ARE NOT OPEN. I spent $50 in taxi trying to find them and was only given a $10 discount. The reps are fully aware of the errors in the system. Also let them show you the details about the insurance in writing. Do not accept their verbal summary. The branches had few cars and the one I got was scratched up. The inspection process was done on their own so be sure to get a copy of the report and take your own pictures.
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7,6
Points positifs : Renting from this location was quick and easy. They added in a car seat for free – thanks to AAA.
Points négatifs : The car had a bit of weird new car smell.
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8,0
Points positifs : Clean car, good service at Hertz office
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2,0
Disappointed!
Points positifs : What did I like? Uhmmm, nada as in nothing to like!!
Points négatifs : I had prepaid my reservation online. I came to pick up the car & the mood changed, as well as the prices changed! I’m disappointed because it seems like they profile you because of your skin color. I came back three times to pick up the car & still the same excuses. They cater to the ones who are more likely to put more money down for them to hold. What a crook! Plus their customer service is super slow, especially with the name John. As a local Palo Altan, totally disappointed of this outfit. Never ever rent a car again from them.
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2,0
Points négatifs : Initial car I was rented smelled of feces and further investigation revealed a brown stain in the trunk. Second car I was issued was clean HOWEVER the agent I returned the car to incorrectly received the vehicle resulting in both a late return fee and an extra hour charge, even though I dropped the car off a hour PRIOR to my agreed upon return time. When I called their location, the agent gave me a run around about a 24-hr billing cycle policy which is why I was responsible for the additional fee,and that I need to call back to speak with a manager. This is a poor excuse! When I reached Hertz's 800 number, the customer service agent was sympathetic to my experience and corrected the issue.
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4,0
Don’t try to make a change!
Points négatifs : They wouldn’t change the drop off location bc I accidentally booked the wrong one (they are on the same street). I called to try to drop the car off in the afternoon instead of at 11:30am, the lady from the 800 number told me that if I wanted to drop off in the afternoon that they would have to recalculate my entire rental (bc technically it would be another day of rental). So for a 2 day rental, they wanted to charge me an extra $120 just to drop it off an HOUR later!
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7,6
Points positifs : Helpful friendly staff
Points négatifs : Some stains on rear and front passenger seats
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7,6
Points positifs : Drop off great !
Points négatifs : Pick up took too long especially since I had a reservation. Hertz should consider having two people available to help people pick up cars
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7,6
Points positifs : Renting from this location was quick and easy. They added in a car seat for free – thanks to AAA.
Points négatifs : The car had a bit of weird new car smell.
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8,0
Points positifs : Clean car, good service at Hertz office
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7,6
Points positifs : Helpful friendly staff
Points négatifs : Some stains on rear and front passenger seats
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3,6
Waiting to take a vacation
Points négatifs : Arrived early for my appt pickup and ended up waiting 45min before being helped. Management needs to work on staffing for summer weekend rentals, one worker is not enough. Poor guy was trying his best to keep things moving. Everyone was upset and waiting for a long time.
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6,4
not enough staff at office
Points positifs : occasion convenient
Points négatifs : short of staff at location. It took me almost 1 hour to pick up the car!
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2,8
Points négatifs : We made a mistake booking the car and the person behind the counter was not helpful with information at all! When we finally did get the car, there was an empty beverage bottle under the driver's seat. Very unsatisfied with the experience!
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6,4
Slow service!
Points négatifs : Took 20 minutes from arriving to getting in the car.
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5,2
You get a car but not much else
Points positifs : I got an adequately sized car at a price close to what was quoted.
Points négatifs : HERTZ IS ADVERTISING LOCATIONS THAT ARE NOT OPEN. I spent $50 in taxi trying to find them and was only given a $10 discount. The reps are fully aware of the errors in the system. Also let them show you the details about the insurance in writing. Do not accept their verbal summary. The branches had few cars and the one I got was scratched up. The inspection process was done on their own so be sure to get a copy of the report and take your own pictures.
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2,0
Disappointed!
Points positifs : What did I like? Uhmmm, nada as in nothing to like!!
Points négatifs : I had prepaid my reservation online. I came to pick up the car & the mood changed, as well as the prices changed! I’m disappointed because it seems like they profile you because of your skin color. I came back three times to pick up the car & still the same excuses. They cater to the ones who are more likely to put more money down for them to hold. What a crook! Plus their customer service is super slow, especially with the name John. As a local Palo Altan, totally disappointed of this outfit. Never ever rent a car again from them.
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2,0
Points négatifs : Initial car I was rented smelled of feces and further investigation revealed a brown stain in the trunk. Second car I was issued was clean HOWEVER the agent I returned the car to incorrectly received the vehicle resulting in both a late return fee and an extra hour charge, even though I dropped the car off a hour PRIOR to my agreed upon return time. When I called their location, the agent gave me a run around about a 24-hr billing cycle policy which is why I was responsible for the additional fee,and that I need to call back to speak with a manager. This is a poor excuse! When I reached Hertz's 800 number, the customer service agent was sympathetic to my experience and corrected the issue.
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4,0
Don’t try to make a change!
Points négatifs : They wouldn’t change the drop off location bc I accidentally booked the wrong one (they are on the same street). I called to try to drop the car off in the afternoon instead of at 11:30am, the lady from the 800 number told me that if I wanted to drop off in the afternoon that they would have to recalculate my entire rental (bc technically it would be another day of rental). So for a 2 day rental, they wanted to charge me an extra $120 just to drop it off an HOUR later!
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