Points positifs : The price
Points négatifs : I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbooking
Points positifs : Daniel was awesome. I didn’t realize this location closed early. When he going out I was going to be late he waited for me. The entire team at this location is 5 stars. They also found a larger and better car for. Will definitely rent again. Thanks again for an exceptional service.
Points négatifs : When I arrived to pick up the car, the attendant wasn't there. I had to wait 30 minutes and reschedule a client because that wait. And it's not the fault of the Hertz employee either - he had to get a car washed because apparently he's in charge of nearly literally every job - he's the only person working in that branch.
Points positifs : I had to rebook as Hertz wouldn't honor my reservation through Kayak. Now I'm trying to find out how to get a refund.
Points positifs : CarPlay integration with my iPhone. High seat position.
Points négatifs : loud windnoice when driving at 70 mph
Points positifs : Staff was excellent!
Points négatifs : The online information given about payoff was not accurate - there was a $200 security deposit that I was not aware of as well as a $29 underage fee - I was only notified that there would be some fee, but not to that amount, so having the actual fee would be much more clarifying.
Points positifs : Very helpful staff
Points négatifs : Flexible return
Points négatifs : Prices of insurance
Points négatifs : I was not told about how to make use of the express drop after hours but the drop time was booked for after hours.
I asked for a smaller car but was given a large one
It was a nightmare.
Points négatifs : While reserving the car, I chose the time of 6 PM out of the windows provided. I arrived approximately 5:58 PM at the address provided in the car rental instructions. The problem was/is the address given is to a Toyota car dealership. Thinking maybe the Hertz dealership might be inside of the Toyota dealership, I went inside and asked the information lady. She said there was not a Hertz inside of the Toyota car dealership but there was one a few blocks down the street and that's probably the one I was looking for. She provided the address and as she was giving it to me, she mentioned they closed at 6 PM. I didn't think much about that because my reservation was for 6 PM but when I arrived at 6:07 PM, the place was vacant – closed for Thanksgiving. I called Hertz customer service and the lady continued to attempt to SEND ME BACK to the address of the Toyota car dealership- while at the same time telling me that Hertz closes at 6 PM – bear in mind that it is now 6:20 PM – 6:30 PM. She finally realizes that she's giving me directions to closed places and tells me that San Jose airport will be available to take care of me, as long as I provide them with this particular confirmation number. I asked her if she was sure that this confirmation number will be all I need and she ASSURED me that the confirmation number would suffice. So I got to the airport and I was told by the Hertz representative that he could not honor that confirmation number because that particular number was only for a car at the address that he had in his computer – THE TOYOTA DEALERSHIP! The only thing he could do was to do a new rental and this one had to be for two days but between the amount I had already spent and the price of the new one I didn't have enough money on my card for the credit hold. Long story short, I was able to rent a car from BUDGET but now I have a Hertz rental bill for a car I didn't rent because... 1. they gave the time they CLOSE as the time to show up to rent the car, and 2. They STILL have the address to the car dealership (690 San Antonio Rd., Mountain View, CA) in their records as the address for the Hertz car rental (816 San Antonio Rd., Mountain View, CA). I hope to get the amount credited back to my card.
2 hours wait at the pickup
Points positifs : The car was nice and clean.
Points négatifs : The car had some scratches and the left side looked like it had a crash before. The left side close to the light would always come out and I would need to put it together at every stop. No one told me about that when I got the car. The pickup itself took almost 2 hours and the guy was not really helpful and happy. He barely look at me android not asked the simple things like pre paid fuel and liability.
Waiting to take a vacation
Points négatifs : Arrived early for my appt pickup and ended up waiting 45min before being helped. Management needs to work on staffing for summer weekend rentals, one worker is not enough. Poor guy was trying his best to keep things moving. Everyone was upset and waiting for a long time.
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Palo Alto.
Hertz possède 3 succursales à Palo Alto. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.