Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,0
Points positifs : Car was great on gas
Points négatifs : Was charged for insurance I never requested and when I returned car, it was even registered in my name ..
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9,6
Points positifs : Nice people. Right next to baggage claim.
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7,2
Car 4 hours late being available
Points positifs : The car was great; price was very good
Points négatifs : Wife waited at rental store for over hour, left store and still didn't get a car until 4 hours past the agreed pickup time. They kept explaining why it happened and would not suggest any ideas for how to fix the problem (e.g., upgrades, discounts, etc,).
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9,2
Points négatifs : The SUV was rather small for what we required/asked for.
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3,2
Little things I was fine to overlook until droppin
Points positifs : The upgrade was nice but the entire point of renting a car (weeks in advance)was for better gas mileage.
Points négatifs : The entire point of booking with Enterprise was to get a car with great gas mileage. Instead I'm given a Tahoe. When picking it up the guy was nice but obviously in a hurry. I booked a small car for one has mileage and 2 because I hate driving bigger vehicles I just wind up with anxiety in small parking lots and traffic. But I get it, that's all they had left and yeah people are busy. When I got home I saw a bag sticking out from behind the driver's seat. When I reached in the pocket not only was it full of trash but I grabbed a used Kleenex...Then I start noticing the hair ties and tubes of chapstick under the backseat cupholder. I left everything there again justifying in my mind that maybe it was someones first day or yeah people get in too big a hurry and miss stuff sometime. I had planned to fill up the vehicle at the gas station by the airport before drop off, only to find out, they didn't carry flex fuel. So by the time I track down the special gas for the huge gas tank on the big vehicle I didn't want and get to the airport I've only got minutes to spare. As a first time renter and first time to this airport location I only saw one parking lot that said returns so I pull in and see all the enterprise spots are taken. Between the big vehicle, small parking lot, looking deadline, and fear of being charged an extra day. I grab the first spot I can so I can go inside and ask the person where I'm supposed to park it. No one was inside. I waited. Finally I of ahead and put the key in the drop box and was going try to call them from the car. As I'm walking out a guy asks if he can help me. He had nothing identififying he was with Enterprise so I just said no. Then he asks if I was returning a car I said yes only for him to blow up at me about where I parked without a chance to explain. He informed me that I did know where this other parking lot was and when I explained I tried to come in to ask him where it was supposed to go because I was trying to return it in time only for him to condesingly inform me that I knew about the 30 minute window. Again first time renter and was never informed of this but just like the parking lot he assured me I knew about. I offered then to go move the car since it was still within the window to try and appease his temper tantrum but was again met with hostility. Is it normal procedure to never be told a total as well? Again first time renter last time with Enterprise. I was willing to overlook a lot and was even pretty happy over all until this bully decided to take out his bad day on me. It took me a full hour to calm my nerves after this incident. I have never been treated this horribly anywhere and will not be back to this location or do business with a company that allows its employees to treat customers in such a manner. Seeing as how no one would tell me a total I have to put 1 star on value as that remains to be seen.
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10,0
Excellent
Points positifs : Friendly, fast service. Clean car. Drove like a dream. Easy drop off. Couldn't have been easier or more convenient. Great value as well!
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4,0
Points positifs : It only ended up being $20 more cause he waived something not sure what though.
Points négatifs : It isn't clear where to go when you drop off at the returns. The parks nag lot should be closer, especially if you have heavy bags.
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5,2
Customer Service Very Poor in Waco, TX
Points positifs : Car was good -- no complaints.
Points négatifs : Enterprise rep at the airport was rude.
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5,2
Points positifs : Car was clean. Nice, smooth ride. I was in a bind - I work two hours from home, was getting ready to leave the country for a two wee k vacation, and my car required unexpected maintenance work. Thankfully I was able to book a car with Enterprise at the last minute, was able to pick up in my home town and return it to the airport in another city.
Points négatifs : When I arrived to pick up the car, was informed I could not use my MasterCard debit/credit to rent it. This information was not made known through the website I used for the booking. The store manager was contacted and he stated I was required to provide phone bill, utility bill, payroll direct deposit stub, show them an account statement with my available balance, plus pay an additional $200 deposit before he would consent to the rental. Then the car was not ready and I had to wait 45 minutes for it to be cleaned. It was given to me with 3/4 tank of gas as opposed to full which is what I was told it would be. About 20 minutes after I left, the car was sprayed with mud from a passing vehicle and I tried to use the washer fluid but it was completely empty. Returned to Enterprise to have them fill it only find they were already closed.
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10,0
Points positifs : The Clerk, Lane was terrific!
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9,2
Would use again
Points positifs : While it wasn't the cheapest, Enterprise provided a great car and excellent service. The folks behind the counter were knowledgeable and helpful. The car was quite new and was a pleasure to drive. Smooth, seamless rental...will use them again.
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8,8
Great staff, good car
Points positifs : Great staff; friendly, helpful, efficient
Points négatifs : Car didn't have as smooth a ride as my personal Ford Focus
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9,6
Points positifs : Nice people. Right next to baggage claim.
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9,2
Points négatifs : The SUV was rather small for what we required/asked for.
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10,0
Excellent
Points positifs : Friendly, fast service. Clean car. Drove like a dream. Easy drop off. Couldn't have been easier or more convenient. Great value as well!
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10,0
Points positifs : The Clerk, Lane was terrific!
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9,2
Would use again
Points positifs : While it wasn't the cheapest, Enterprise provided a great car and excellent service. The folks behind the counter were knowledgeable and helpful. The car was quite new and was a pleasure to drive. Smooth, seamless rental...will use them again.
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8,8
Great staff, good car
Points positifs : Great staff; friendly, helpful, efficient
Points négatifs : Car didn't have as smooth a ride as my personal Ford Focus
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4,0
Points positifs : Car was great on gas
Points négatifs : Was charged for insurance I never requested and when I returned car, it was even registered in my name ..
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3,2
Little things I was fine to overlook until droppin
Points positifs : The upgrade was nice but the entire point of renting a car (weeks in advance)was for better gas mileage.
Points négatifs : The entire point of booking with Enterprise was to get a car with great gas mileage. Instead I'm given a Tahoe. When picking it up the guy was nice but obviously in a hurry. I booked a small car for one has mileage and 2 because I hate driving bigger vehicles I just wind up with anxiety in small parking lots and traffic. But I get it, that's all they had left and yeah people are busy. When I got home I saw a bag sticking out from behind the driver's seat. When I reached in the pocket not only was it full of trash but I grabbed a used Kleenex...Then I start noticing the hair ties and tubes of chapstick under the backseat cupholder. I left everything there again justifying in my mind that maybe it was someones first day or yeah people get in too big a hurry and miss stuff sometime. I had planned to fill up the vehicle at the gas station by the airport before drop off, only to find out, they didn't carry flex fuel. So by the time I track down the special gas for the huge gas tank on the big vehicle I didn't want and get to the airport I've only got minutes to spare. As a first time renter and first time to this airport location I only saw one parking lot that said returns so I pull in and see all the enterprise spots are taken. Between the big vehicle, small parking lot, looking deadline, and fear of being charged an extra day. I grab the first spot I can so I can go inside and ask the person where I'm supposed to park it. No one was inside. I waited. Finally I of ahead and put the key in the drop box and was going try to call them from the car. As I'm walking out a guy asks if he can help me. He had nothing identififying he was with Enterprise so I just said no. Then he asks if I was returning a car I said yes only for him to blow up at me about where I parked without a chance to explain. He informed me that I did know where this other parking lot was and when I explained I tried to come in to ask him where it was supposed to go because I was trying to return it in time only for him to condesingly inform me that I knew about the 30 minute window. Again first time renter and was never informed of this but just like the parking lot he assured me I knew about. I offered then to go move the car since it was still within the window to try and appease his temper tantrum but was again met with hostility. Is it normal procedure to never be told a total as well? Again first time renter last time with Enterprise. I was willing to overlook a lot and was even pretty happy over all until this bully decided to take out his bad day on me. It took me a full hour to calm my nerves after this incident. I have never been treated this horribly anywhere and will not be back to this location or do business with a company that allows its employees to treat customers in such a manner. Seeing as how no one would tell me a total I have to put 1 star on value as that remains to be seen.
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4,0
Points positifs : It only ended up being $20 more cause he waived something not sure what though.
Points négatifs : It isn't clear where to go when you drop off at the returns. The parks nag lot should be closer, especially if you have heavy bags.
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5,2
Customer Service Very Poor in Waco, TX
Points positifs : Car was good -- no complaints.
Points négatifs : Enterprise rep at the airport was rude.
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5,2
Points positifs : Car was clean. Nice, smooth ride. I was in a bind - I work two hours from home, was getting ready to leave the country for a two wee k vacation, and my car required unexpected maintenance work. Thankfully I was able to book a car with Enterprise at the last minute, was able to pick up in my home town and return it to the airport in another city.
Points négatifs : When I arrived to pick up the car, was informed I could not use my MasterCard debit/credit to rent it. This information was not made known through the website I used for the booking. The store manager was contacted and he stated I was required to provide phone bill, utility bill, payroll direct deposit stub, show them an account statement with my available balance, plus pay an additional $200 deposit before he would consent to the rental. Then the car was not ready and I had to wait 45 minutes for it to be cleaned. It was given to me with 3/4 tank of gas as opposed to full which is what I was told it would be. About 20 minutes after I left, the car was sprayed with mud from a passing vehicle and I tried to use the washer fluid but it was completely empty. Returned to Enterprise to have them fill it only find they were already closed.
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