Points positifs : the staff (Tanisha?) was very friendly and personable when i picked up the vehicle. She also waited a few minutes after closing time for us to arrive. When i called and asked if we could return the vehicle to the airport, she was very accommodating and asked about how our visit was with our grandchild. She's a good representative for Hertz!
Points négatifs : The new location was hard to find as there wasn't a sign at the road or at the entry to the shopping center. A sign is needed at both i and the customer who followed me had a hard time finding the location. I understand this is a new location and perhaps there hasn't been time to install a sign, but it's needed. thanks.
Points positifs : Staff was efficient and friendly at both pick up and drop off, which was different locations
Points négatifs : One way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the future
Points négatifs : Brittney, was a superStar
Points négatifs : Spare tire
Points négatifs : Had issues with booking company not putting flight confirmation on reservation so there was no car when i landed in waco,tx. Had to wait 2 1/2 hrs for family to pick me up leaving me stranded with 2 young children.had to get a refund for that reservation and pay for a new one out of dallas tx. still have not got the refund back its been 7 days or 5 business days
Points positifs : The lady at the counter was extremely helpful and kind. I was glad she was there when I returned the vehicle so that I could thank her in person.
Points négatifs : I was disappointed that on my last day the tire pressure warning light remained on the entire way back. I did call Hertz and they said I could exchange the car in the Tulsa airport, but I decided to keep driving because the car felt the same and did not have a flat tire.
Points positifs : Nothing
Points négatifs : Had the car we requested available. This is on Kayak, not the rental agency.
Points positifs : The staff for both pick up and drop off were very friendly and efficient.
Points négatifs : The inside of the car could have been cleaned better. There was something unidentifiable (hopefully just food) on the side of the driver seat. Other than that, the vehicle appeared to be clean.
Points négatifs : They did not have the car that we had reserved.
Never got a car. They had cars but were saved for their Gold members.
Points négatifs : They did not have a car for my reservation. I waited from 5:30 until 9:00 for them to get a car turned in even though they had cars saved for there "Gold" members. At 9pm i told them to cancel the reservation and made other arrangements. I don't think they wanted to gave a one-way rental to DFW. They also had other cars which were being held to do Oil changes and had cracks in the wind shield. Once again I don't think they wanted to let a one-way car go to Dallas.
Nobody at desk
Points positifs : Easy
Points négatifs : Nobody at desk, but employees working dear at other rental companies
Points positifs : Ease of pickup
Points négatifs : N/a
Hertz possède 2 succursales à Waco. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.