Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,0
Points positifs : All of the staff I spoke to were very friendly and helpful.
Points négatifs : With a one-way rental, we had never been to the Stena terminal before and on google maps it’s very confusing where the Hertz return location is. Even after phone confirmation with the Hertz rep on site we were unsure where to park because there are ZERO signs that say car rental, Hertz, etc.
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6,8
Car rental from Glasgow instead of Aberdeen
Points positifs : The car was compact, comfortable, and clean. Overall it was the right car for our vacation. At Glasgow airport Hertz, the younger woman at the pick-up and drop off was very nice and helpful, regardless of the trouble the other member of staff made.
Points négatifs : Although we called ahead to Hertz in Glasgow from Dublin airport about switching our pick-up location (due to delays and missed flights) which would be "no problem at all", they seemed to have nothing available when we got there. When they finally found a vehicle similar to our initial order, we felt like there were A LOT of added/hidden costs. The person helping us out was rude, and we seemed like an inconvenience. When we got to the car at the lot, about to load it, another member of staff claimed we were taking the wrong vehicle (which we were not) and continued to the lot-office to check. I later followed as we didn't understand what the issue was. Other staff also didn't understand what the problem was, so after some deliberation on her side she exclaimed "whatever, just tell her it's fine... Just let them take it!" Some of the staff should've handled the situation better by communicating with both the colleagues and clients. The explanation of the rental agreement should not be done rudely, and the pick-up/drop-off staff member handled the situation quite poorly.
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10,0
It was great!
Points positifs : Good value
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8,0
Points positifs : Tout le personnel à qui j'ai parlé était très sympathique et serviable.
Points négatifs : Avec une location à sens unique, nous n'avions jamais été au terminal Stena avant et sur les cartes google, c'est très déroutant où se trouve le lieu de retour Hertz. Même après confirmation téléphonique avec le représentant Hertz sur le site, nous n'étions pas sûrs où se garer car IL N'y avait AUCUN signe indiquant la location de voiture, Hertz, etc
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10,0
C'est un excellent hôtel!
Points positifs : Bon rapport qualité/prix
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8,0
Points positifs : All of the staff I spoke to were very friendly and helpful.
Points négatifs : With a one-way rental, we had never been to the Stena terminal before and on google maps it’s very confusing where the Hertz return location is. Even after phone confirmation with the Hertz rep on site we were unsure where to park because there are ZERO signs that say car rental, Hertz, etc.
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6,8
Car rental from Glasgow instead of Aberdeen
Points positifs : The car was compact, comfortable, and clean. Overall it was the right car for our vacation. At Glasgow airport Hertz, the younger woman at the pick-up and drop off was very nice and helpful, regardless of the trouble the other member of staff made.
Points négatifs : Although we called ahead to Hertz in Glasgow from Dublin airport about switching our pick-up location (due to delays and missed flights) which would be "no problem at all", they seemed to have nothing available when we got there. When they finally found a vehicle similar to our initial order, we felt like there were A LOT of added/hidden costs. The person helping us out was rude, and we seemed like an inconvenience. When we got to the car at the lot, about to load it, another member of staff claimed we were taking the wrong vehicle (which we were not) and continued to the lot-office to check. I later followed as we didn't understand what the issue was. Other staff also didn't understand what the problem was, so after some deliberation on her side she exclaimed "whatever, just tell her it's fine... Just let them take it!" Some of the staff should've handled the situation better by communicating with both the colleagues and clients. The explanation of the rental agreement should not be done rudely, and the pick-up/drop-off staff member handled the situation quite poorly.
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8,0
Points positifs : Tout le personnel à qui j'ai parlé était très sympathique et serviable.
Points négatifs : Avec une location à sens unique, nous n'avions jamais été au terminal Stena avant et sur les cartes google, c'est très déroutant où se trouve le lieu de retour Hertz. Même après confirmation téléphonique avec le représentant Hertz sur le site, nous n'étions pas sûrs où se garer car IL N'y avait AUCUN signe indiquant la location de voiture, Hertz, etc
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