Points positifs : The staff was friendly, pickup and drop off were good.
Points négatifs : The car cost 4 times the quoted price with the insurance. I knew it might be double, but four times is ridiculous. There is no way of knowing necessary insurance prices. I would like more transparency. I feel ripped off.
Points négatifs : They don’t tell you when you book your rental that you have to take out Mexican insurance. Which makes the total fee three times the amount you paid for the car. Big bummer.
Points positifs : Drop off was easy and quick. We had a bit of a wait to get our vehicle due to language barriers.
Points négatifs : We received a car with a crack across the entire windshield - we were nervous the entire time that it was going to increase or cause us problems. Other than that, the car was comfortable and the transaction relatively easy.
Points positifs : Staff was very friendly and helpful
Points négatifs : They are not at the airport but the instructions on how to connect with the driver that took us to the car rental location close to the airport were clear and the process was quick and very professional
Points positifs : The staff was friendly.
Points négatifs : They didn’t have the car we paid for- they gave us a different one that we could have rented for half the price and then wouldn’t give us a refund because they said we booked through a website instead of them. Then when we returned the car they inspected the underside - which they did not do when we picked it up (as I inspected it it with them) - and “found” a bunch of damage that they made us pay for which I’m certain was not from us.
Points négatifs : Carolina and Axlet did a wonderful job!
Points positifs : Near airport
Points négatifs : Fraudulent business practices. Time wasted in pressure to sell insurance 1/2 hour. Charges for "damage" less than half of dime size contact for door no dings. Charged me to repaint door. Never again ACE
Points positifs : Nothing
Points négatifs : Horrible experience - they didn’t have the car we reserved when we got to Mexico. They told us they don’t even carry Jeeps even though we were able to book one AND we called ahead to ensure they had it which they told us they did. Absolute joke of an establishment - they lied to us.
car was not ready,
Points négatifs : when car delivered, we packed it up, then they said they needed to "service" it....it took another 45 minutes of waiting before we were able to leave. Never use Ace again.
Would not recommend
Points positifs : Nothing
Points négatifs : They did not have a car for us when we arrived because we arrived a couple hours after our reservation. They did not have any other car to offer us and we were stranded at the airport.
Rented a Jeep, but ended up with a mini van
Points négatifs : Rented a Jeep 2 months in advance. Arrived in Baja Mexico and were given a mini van. Totally Lame. They tried to give us a KIA, bur ended up with a Toyota. Still, Will no be a return costumer.
Price of rental tripled because of insurance
Points négatifs : When booking over kayak the price was 80$. We ended paying over 300$ because of additional fees. Car was pretty old.
Compacte (Nissan Versa ou similaire) est la catégorie de voiture la plus réservée chez Ace à San Jose Cabo.
Ace possède 1 succursale à San Jose Cabo. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.