N°12 dans le monde
« "Excellent staff, support and service." »
N°12 dans le monde
« Car was reliable Great on gas. »
Points négatifs : Very misleading you give one price on KAYAK, And then when you arrive at the rental car place they end up charging you double the amount so no I will not use your services
Points positifs : drop off was easy and when shuttle was going late, the guy offered to drive me to terminal, but then the shuttle showed up.
Points négatifs : 1. They forced me to buy the more expensive insurance. They wouldn't rent the car unless I did. Another lady refused and they let her go, so my rental ended up costing 3x.
2. It took forever to get the car because they kept forcing the up-sell, while the family was waiting. It felt like a mafia run rental agency.
3. The car didn't have a front license plate and instead had this big piece of paper pasted to front windshield that obstructed passenger view.
Points positifs : OK price
Points négatifs : Slow check in and out, forced to buy insurance
Points négatifs : Terrible service! They said it was mandatory to buy their insurance and that my card wasn’t enough. I asked Juan (supervisor) to show me where in their policy it stated this and he went to reach for it but then he said that the paperwork was moved by someone and he couldn’t show me. The folder with all their company policies was right in front of us but he refused to open it and show me. A total scam by these workers there!! I rented with Ace and they didn’t force anything on me 3 days before. Terrible customer service! Never rent here again!
Points négatifs : I never got the car, they tried to get me for more money when I arrived. I have rented several times and used third party insurance to cover the car. They insisted that the purchased insurance would not cover anything, they really tried to scam me. They started quoting insurance in the excess of $1300 until I was fed up with their approach and they tried to offer me coverage for$100 walking out the door. Internationally I will rent from My resorts from this point forward!!!! Word to the wise! Had I not rented before I probably would have believed them like I seen many others do!
Points positifs : They didn't communicate price very well. We were originally told $25-30 per day when we called them. When we got there it was almost twice that, plus they wanted a $500 deposit they didn't tell us about. They ended up giving us the car for close to what they originally said plus a $300 deposit
Points négatifs : Communicate pricing more clearly from the start next time and mention the deposit. I also blame kayak for not posting pricing through the app. It originally said our trip would cost $4, which obviously isn't accurate. Have baseline pricing quoted at the very least including insurance.
Points négatifs : We went with another company because they were wanting to charge us a lot of money.
Points positifs : The personnel were friendly and helpful.
Points négatifs : In booking the rental car, there was not an understanding that you had to purchase insurance.
Points positifs : Christian was awesome!
Points négatifs : Insurance coverage very high mexico always playing games
Price is misleading
Points positifs : Drop off and pick up where fairly painless, lot of signatures, that all needed to be exact so took some time to sign everything over and over again until they all matched up.
The car itself was standard and pretty clean, no real issues
Points négatifs : the price point is pretty misleading. Required to purchase insurance which brings it up to about $40/ day still an ok value but very misleading on the website.
Points positifs : Car was clean and in good shape.
Points négatifs : No where did Kayak/Europcar advertise that I needed 3rd party insurance in Mexico. All said and done my car rental ended up being around 5x more expensive than my online quote. Their advertisements are intentionally misleading.