Xperia Grand Bali Otel

The rooms were spacious and comfortable. Dinner consisted of a wide variety of options and good tasting food.

None of the staff speak English. It’s very hard to get any help around the hotel. On our first day, we asked one of the staff at tea for milk and none of them knew where to get any milk from. We had to wait half an hour for beach towels after putting up a fuss as they told us the spa was closed and we couldn’t get any, and all of a sudden we got some after complaining. Our rooms were not cleaned and when we phoned reception to ask about it, the man at the reception desk said we were lying and that housekeeping had cleaned our rooms. We had to literally put up a big fuss for our room to be cleaned and for us to get clean towels. One has to pay for sun loungers and umbrellas both at beach 1 and at the Xperia Saray Hotel, which is about 1km from the Grand Bali. Staff are extremely rude and unresponsive.