Friendly staff,clean and quite rooms,near by the center and the gondola station.
a nice and warm hotel with polite stuff.very clean and near the lift...exact programm for the ski bus for on and off the lift... warmer pool...its not cold but still not warm enough...the breakfast needs more kinds of food...the internet works good only at the living room.we stayed on the 1st floor and it disconnects all the time...
fireplace, and the desing of the room. The moning after New Year Eve, they stopped to serve brakefast at 10,00, and turn off the coffe machine!! The staff were unfriendly.
Friendly staff (unlike Bulgarians in shops and other places in Bansko).They speak English good enough to communicate.Door lock broke down during our stay and fixed immediately by technician.Breakfast satisfactory considering room price (54 euros std double) Internet wi-fi access in rooms
Absolutely clean room and public spaces. Very friendly and helpful staff, reception staff speaks english well. Rooms have modern design, didn't find something missing or broken. There was no smoke smell in room. Beds are wide and very comfortable, I enjoyed a really relaxing sleep. Tv provides more than 50 channels, most bulgarian. There is free, fast Wi-Fi, it was working even inside our 1st floor room, ask at reception for password. Menu is in bulgarian, english and russian language. Big terrace for summer days. Very easy to find and only 10 minutes walk to the center of Bansko (but far away from ski lift). Sauna was clean and available for free use at any time till late at night. Overall,a very honest proposal for your staying in Bansko Free private parking
hotel luxueux de grand confort, de bon rapport qualité/prix en été. nous avons apprécié la piscine extérieure, les équipements du spa.
Véritable hôtel cinq étoiles, dans lequel le client n'est pas un anonyme et est reçu avec chaleur et sympathie
grand confort, piscine exterieure chauffée,
la qualité du spa, du lobby et du restaurant grande différence entre les photos proposées sur le site et la réalité. Travaux bruyants dans l'hôtel et vue de la chambre bouchée par une grue et des engins de travaux
Hôtel neuf, très bien équipé et bien entretenu. spa luxueux et bien équipé, personnel professionnel, buffet breakfast à la hauteur. Prix très raisonnable pour ce type d'hôtel. Je recommande vivement. Accès difficile car dans une zone moderne de Bansko encore en construction, mal indiquée et aux rues non pavées.
The town is very deserted in May and June but we were treated like royalty. The staff was attentive and the location was very convenient. I was traveling with my daughter and grandaughter as a "girls" trip. We dont speak Bulgarian but managed to ride the bus from Sofia and have a wonderful time in Bansko. I loved the scenery and the people were all friendly and helpful.
Location is great, close to the ski center and all the restaurants and shops are minutes walk Jacuzzi and saunas wouldn't always work, lady cleaning inside spa area very rude.. Breakfast menu very limited..
Room, Location, baby sitting room, pool, gym, SPA facilities Water in the Jacuzzi was not hot for 3 days.
Location, room view, room equipment, friendly stuff, comfortable bad Room-service closed before 12.00 A.M., lobby bar closed at 1 A.M., no supermarket close to the hotel, no non-stop supermarket close to the hotel
The hotel is very close to mountain. Good SPA. Spacious numbers. A convenient arrangement in settlement There is no place to dry clothes. In Ski room have disconnected heating, saved. Result: the wet boots, the broken hand. In such hotels it is impossible to save on heating small room for the equipment.
the environment autside the hotel, many places anfinish.
Location,swimming pool,rate,room,staff. The curtains in the room where not dark in order to have an evening nap.No safe box in the room.Quallity of bread for breakfast very poor.
quitness, the room my room had a problem with the plumbing they should fix that, breakfast was basic
alli s the best, specialy warm water in pool
excellent facilities and comfort out-of-the-way location, very quiet outside of the ski season
Nice location near gondola, kind staff, decent breakfast, clean rooms. Pool area was nice, water was pleasant, sauna and steam bath were great. Quit hotel (rooms and common areas) - although we stayed during low season. Definitely not a 4 star hotel, more like a 3 star. Bed mattresses were awful. Not good enough even for a cheep motel. Breakfast was of low quality.
Hotel bien, calme, propre et confortable. Petit-déjeuner avec un large choix
Tres bon service, chambre spacieuse et confortable, bon spa, internet gratuit.
Très belle chambre, spacieuse, calme, de grand confort dans une station pittoresque dont le vieux centre est à découvrir.
Very nice hotel with friendly staff.Spa facilities and swimming pool are perfect.Room was clean.Breakfast buffet is excellent with lot of choice..
It was close to the gondola lift and the room was fine. The food in the hotel was also better than expected. Yes the reception was very poorly staffed with the same girl seeming to work 24 hours a day. I do not balme here for the poor service as she was clearly too tired. They would only give one room key between two people. After another argument they did give me a second key. They room was not cleaned for three days and the towels not changed in four days. The price of the hotel went up as they would only take lev and the rate of exchange that they used was 10 lev per hundred more than what it should be. Also if you did go to reception there was no system for queing to speak to someone and other nationalitys which i wont name have no perception of queing and just barge there way in front of you. Very frustrating.
nice rooms, good position not a 5 star hotel
maybe location staff was rude and uninformed. Water in the pool was cold and no jacuzzi (hot-tub) even though it was advertised. Guests make noise in the lobby until 2-3 am and staff didn't do anything about it.
The only good thing was that it is very close to the Gondola lift.I don't reccomend anyone this hotel. Unfortunatelly it was a terrible experience. We planned to stay 6 nights but we left after 3. There was no cleaning in the room, the staff was very unfriendly, they speak poor english (some of them because the rest don't speak at all) the smell in the room was unbearable (somebody must have piss in the room or something), in the lobby was terrible noise until 1.00 am or something ....
swimming pool cold
The hotel was really nice. Simple and modern offering what is required. Probably it is closer to a 4 star hotel, but generally we are happy. We liked the design, room space, good heating, spa facilities, location (quite close to the gondola) and the price was relatively good for a weekend. The fact that in order to pay with a credit card it took the personnel literally half an hour! Also the fact that they had to empty the mini bar the night before leaving!
The staff were excellent and very helpful. The decor and design was beautiful with an impressive atrium and lounge area. Excellent location for the ski facilities in the resort. The rooms had no crockery (apart from 3 glasses) and did not have a kettle (although there were hotplates in the kitchen area) which you could not use. There was a price list for a mini bar but there was no mini bar available in the room.
Size of the room. Facilities in hotel (pool, sauna). Good food (breakfast, dinner). Location (close to gondola lift). Cleanliness (especially in the pool area). The staff was sleepy.
Very attractive place to stay inside the hotel restaurant was excellent Outside as with most of bansko very unattractive needs landscaping and road finished so that it is not necessary to walk nthrough deep mud to enter. Also there is a charge for use of swimming pool sauna etc they only had one credit card machine which did not work and insisted that we paid in cash very annoying as our taxi was waiting to take us to the airport and we had to then find a bank
The apartments were spacious. There was no safe footpath up to the ski lifts. The hot water was only lukewarm in the shower. There was no number in the room phone to contact rececption. Hairdryer in the room kept overheating. Bar closed early.
Very friendly staff and in a good location close to the gondola in the centre of Bansko. A relatively new hotel which was clean and well kept. The beds are incredibly uncomfortable - very hard (hard, not firm). The curtains in the bedrooms keep no light out at all so you will be awake from first light
The location,about 400 m. to the gondola, near to the centre but far from the noise.It's very clean,they fix our room every day.Most of the staff are friendly and helpfull , they do speak some english,the receptionist lady also speaks greek!The spa area it's o.k. The van to the gondola was always right on time,no waiting. The water in the pool is not very warm but after a while you get used to it.Breakfast and dinner need improvement , just average.The heat in the rooms was fine but it was +15 outside, in the winter with -10 and with those small heating equipment propably will have cold problems.In our friend's room the wind at night came in by the window with a noisy effect,very annoying.
Location is great. Rooms are spacious, nice furnished and clean. This was our second and the last stay at this hotel. Staff is very rude and very unprofessional. There are no spa facilities, there is no room service, no minibar. The hotel is new and doesn't meet the requirements of a 4 star hotel and the staff should make all the efforts to get new clients, but obviously nobody cares!!! If you have any complaints you can only speak to the manager Mrs. Stamatova, which is even worse than the reception staff. And also don't be surprised if the friends of the hotel's owner will sit in the bar and make fun of you and other tourists. Don't stay here!
Very good location near the gondola lift; nice design of the hotel, including furnitures, spacious rooms; Very poor breakfast; no posibility to pay by credit card; the staff could have been more friendly;
there is on ski pass
The location was excellent for the ski gondola The staff on the reception was a bit cold(rude i could say) except the young blond guy who was very polite and accomodating
very good and stylish hotel and in the best posiltion of the village spa and breakfast
The only thing i liked about Sport Hotel was its excellent location next to the gondola that allowed ski - in & ski out. Sport Hotel wasnt ready to open one month ago, yet it did but without prices reflecting the services and quality it offered. All hotel guests where under the impression that they have booked rooms in a hotel with spa facilities. We were outraged when the hotel staff informed us that 'these facilities have not been constructed yet'. Other outrageous things where: A. Heating not working on 4th floor B. Very poor english by hotel staff C. Extra beds a poor quality sofabed that was impossible to sleep on D. No room service E. No phones on rooms F. No currency exchange at reception G. No hotel staff on bar, you had to ask at reception to call them H. No minibar / water on rooms I. Poor quality breakfast J. Breakfast starts at 8:00
Location is great, very close to gondola lift. Junior Suite is a spacious double room with seating area, everything is new and the room is very clean. There is a great restaurant Fancy on the first floor. Te hotel is new and maybe it is going to be a 4 star hotel some day, but for now it is not. There is no mini bar or safe in the room. In the bathroom there is no shower cabin, just the shower sticking out of the wall. The breakfast is poor. The staff is unprofessional. I still recommend this hotel due to the location and price.
I liked the design of the hotel (reception and the rooms); Very good location near the gondola and city centre; The hotel is very new which is good but they had opened it before they have finished part of the facilities The quality of the hotel's staff is poor; Even if we made the reservation on booking.com using our card, the hotel blocked the total amount related to our stay about 2 weeks before our staying; The breakfast needs to be improved and the related staff as well; Part of the hotel's facilities are not finished (eg. Spa and Relax)
very nice hotel, very good value for the money, nicely designed, big rooms, extremely good location
Chambres soignees avec balcon et belle vue. Belle prestation vu le prix, certaines chaines du genre campanile devrait en prendre de la graine. Impeccable au niveau proprete. A 5 min a pied du centre. L accueil est en Bulgare. La fille de la patronne parle anglais mais elle est rarement la. En meme temps, la patronne est tres gentille et on fini par se comprendre... Le sauna et le petit dejeuner ne sont pas compris dans le prix contrairement a ce qui est annonce sur ce site, respectivement 7 et 5 leva ce qui est drisoire par rapport aux tarifs pratiques en France.
food and waiter service
At Breakfast service was poor and the food was not well prepared
Value for Money, the staff were very polite and helpful. Smoking is still allowed indoors, and they do not change the bed sheets everyday.
good breakfast, very clean, comfortable rooms the spa hours could be extended to 10:00 p.m. for late arrivals
Lovely hotel, modern, clean and friendly staff
The Lion Hotel had families in it but the noise level was low. The breakfast was plenty and food for every taste, I am vegetarian and there was plenty for me. The Hotel is very close to town, in a quiet part. The view from my room was fantastic. My room was cleaned to a high standard every day.
Good Value for money, good price per night, breakfast/dinner included. Spacious room with nice bathroom, huge bed. The staff has a lot to learn on how to handle and greet guests. They seemed moody constantly.
The skis wardrobe should be left open at least until 17:30 (and not to close at 17:00)
the infrastruture and facilities were excellent and location good-majority of staff were good minority of staff looked as if they wished they somewhere else
Staff very nice and friendly No outdoor pool
Il n a pas ete possible de regler par carte bancaire ce qui a ete fort prejudiciable pour la suite de nos vacances puisqu il a fallu regler en especes ce qui est inacceptable pour un hotel de cette categorie.
Chaque chambre dispose d'un salon avec coin cuisine complet.La piscine est magnifique et le spa très agréable.Massages très professionnels et d'un prix abordable Il n'y a pas de wifi dans les chambres. Il serait bon de mettre une horloge dans la salle de sport et à la piscine.
l'acceuil, le gérant qui parle français et fournit tous les renseignements demandés. la piscine, le jacouzi, le sauna gratuits...
Le calme, la gentillesse du personnel Ne pas y aller l'été, les équipements spa sont fermés, aucun client
The hotel has an excellent value for money. If you want to go to Bansko and be close to the slopes and to the fun this is the Hotel where you have to stay. Everything is according to expectation. Unfortunatelly not all the staff speaks english More variety at breakfast and dinner. Also a map of the hotel would be very helpful as it is very big and you may get lost on the way from room to the restaurant
Location to Gondola however tax to top of Gondola better than long wait at station. Pool area. Having Bowling alley along side. 10 Lev per person. Limited variation in evening food choices. Seemed to be more or less the same every evening. Lack of lifts to get luggage to room.
It was a hotel according to our - of my family - expectetions ; near to ski lift and comfortable
Kindness of the staff. English spoken very well The muddy roads.
good breakfast,big beds and room very nice place,near gondola and Kepinski hotel The menager was with out hospitalety
The Massages at the Spa. We had to change room three times, because it was not the right room. First didn't have a kitchenette, then didn't have balcony. Eventually was okay.
Very close to sky gondola (5 min walking), nice and clean hotel, spa facilities, pretty good breakfast, We booked an apartment, we said we were 2 adults and one child but we find bedclothes only in the bedroom (at 4.30 am when we arrived we had to sleep 3 persons in 2 beds), though there were another two beds in the living.
location close to the ski lift, clean room and bathroom, massage available at reasonable price. never clean the snow/ice around the hotel - hard to walk or park the car; do not accept any credit cards; spa facility (does not belong to the hotel) does not offer lockers, drinks (even water), towels, slippers, soap or shower gel.
Close to the lift, 1min walk. Value for money. The breakfast was served till 10am and in 9am was nothing left to eat. Refilling
The location 1. More people should speak english (we only communicated with 1!!), 2. The breakfast (extremely low food quality, no fresh fruits, yogurt and milk smelled, no semi-skimmed milk, no "real juice-only coloured water with sugar,.....), 3.
Services that should be included in the price (such as telephone call for a taxi)
Close to lifts, Easy access to village Quality of the services, Pool too cool for winter swimming, In a total amount of about 800 euros they charged a broken glass (1,5 euro)
New hotel with nice apartments. Very quiet despite construction in the area. Rooms were apartments but they gave you nothing to cook with. Staff were not very helpful and wireless is only available in the bar.. The cable they gave us to connect in our room was useless as the port was empty, they had never connected the line up to it.
The comfort and the cleanliness of the apartment was perfect. The location of the hotel was very close to the best part of the city and with very easy success to the mountains. Smoking in the restaurant has to be prohibited. A LCD TV appliance with international TV channels is missing to the comfort provided by the hotel
It was all great.. The garbage outside of the hotel..
Warm, clean, everything in the room was brand new, receptionists fluent english speakers, staff was polite and friendly, easy-free-safe car parking just outside the hotel. Nice view (for an inexpensive room), location quite close to the gondola station. Breakfast was a disaster: subteranean dining room, there was no orange juice, coffee machine was broken, coffee was the worst we've tasted for a long time.
We liked the breakfast and the apartment that was big and shiny. We also liked the location of the hotel, it was very close to the ski lift. 1.We had a problem with the reservation. It was cancelled. Fortunately the had another room to give us. 2.The pool had a bad smell, the jacuzzi was broken and the sauna and steam room had an extra charge.
polite english speaking (mostly) staff. luxury above standard. nice clean room. very good dinner. low rate and high standards. proffesional massage staff breakfast was poor, you have to pay for underground parking, you have to pay for sauna/jacussi/pool/steam-bath. no remote control on the garage door. google map marker is misleading
Nice people in the reception, good hotel, always plenty of hot water and pressure on the water, quiet area and plenty of parking outside the hotel. Breakfast opens to late. It is ok regarding the food, but no juice and terrible coffee? Not suited for a "4 star hotel". Better selection regarding drinks at the breakfast, last year there was an excellent coffee mashine. And if the gondola opens at 8.30, the buffet should open at least 7.30 and the shuttle bus should start working no later than 8 o'clock.
The people of hotel were very polite
A very good alternative choise for Bansko...!!
Price,saouna,steam bath,breakfast,dinner cleaning,free parking
Bien entretenu et partie spa et gym très agréable... Accueil sympa et bonne qualité des appartements Mauvaise insonorisation et bêtise des gens qui marche dans les couloirs avec chaussures de ski
La proximité des télécabines Hotel tres bruyant. Tres enervant de subir les soirée alcoolisé des anglais toutes les nuits jusqu'a 5h du matin. Le piscine a 7€ est beaucoup trop cher.
Sa localisation, même s'il n'est pas à 70 mètres des gondolas comme indiqué, mais plutôt à 500 mètres. La non prise en compte des demandes adressées par téléphone après la réservation malgré un accord oral donné, et l'absence de réservation d'emplacement de parking malgré la réservation effectuée par boooking.com...
Bel appartement, confortable, bien équipé, propre. En été, la piscine est vide.
We had a very short stay at your hotel, one night only on a business trip, therefore had no time to see or use the full facilities. However, the staff were pleasant and the room well provided, clean and comfortable. I will return on another occasion. No complaints.
the food,the people...
Excellent value for money. Very friendly and helpful staff.
The apartment was clean and comfortable.The personnel was very friendly. Here are few thing which could be improved - have to revise regularly the furniture condition and replace or fix it (chairs). There were night lamps on some places without power socket nearby so it was impossible to use them.Hot water and heating have to be available all the time, not only in specific hours.
Helpful staff Lack of hot water some times during the day. But when this was stated they fixed it immediately
Very cosy and charming hotel. Extremely friendly and profecional staff. Apartments were nice, clean and huge with breathtaking views to the mountain and ski slops. Very comunicative location, close to everything. It is very, very good value for the money.
Nice staff,very helpful.
Excellent value for money. Very friendly and helpful staff.
just 10 min from gondola...
the comfortable and full kitchen implements, the beds and that it was really quiet during my stay!!! there was no hot water at all and the breakfast was poor....and the same every day.
The report quality/price is excellent.The breakfast is good. The rooms are large and there are looking well. Some rooms don’t have enough furniture. For example in my apartment one bedroom didn't have closet