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Véritable hôtel cinq étoiles, dans lequel le client n'est pas un anonyme et est reçu avec chaleur et sympathie
hotel luxueux de grand confort, de bon rapport qualité/prix en été. nous avons apprécié la piscine extérieure, les équipements du spa.
grand confort, piscine exterieure chauffée,
The hotel is new and tastefully arranged and the room was spacious and well equipped. After 2 hours of search and information on gas stations and people on the street we found the hotel. It does not have any indicator, and the 4 numbers available are not working. Distance between the hotel and the center of Bansko is not less than 10 km, not 6 km as shown on the Booking.com. The entire area where the hotel is located is under construction so the camera window did not see than just sites. Being situated on the corner building, in the room was very cold. In the kitchen utensils were not, even though it was provided with electric hob and sink like you could cook. We found only 3 glasses dirty. Hood was still not installed and hanging than 2 threads. Dinner was poor, with some minced meat. Breakfast was also poor. No internet!
very good value for money, super friendly staff more frequent shuttle to the ski zone, room brochure in english,
Hotel bien, calme, propre et confortable. Petit-déjeuner avec un large choix
Très belle chambre, spacieuse, calme, de grand confort dans une station pittoresque dont le vieux centre est à découvrir.
Very nice hotel with friendly staff.Spa facilities and swimming pool are perfect.Room was clean.Breakfast buffet is excellent with lot of choice..
Tres bon service, chambre spacieuse et confortable, bon spa, internet gratuit.
Hôtel neuf, très bien équipé et bien entretenu. spa luxueux et bien équipé, personnel professionnel, buffet breakfast à la hauteur. Prix très raisonnable pour ce type d'hôtel. Je recommande vivement. Accès difficile car dans une zone moderne de Bansko encore en construction, mal indiquée et aux rues non pavées.
la qualité du spa, du lobby et du restaurant grande différence entre les photos proposées sur le site et la réalité. Travaux bruyants dans l'hôtel et vue de la chambre bouchée par une grue et des engins de travaux
The 2 bed apartment was very nicely decorated. The staff were very unfriendly. The breakfast was practically inedible and the only coffee they had was powdered. The showers leaked all over the bathroom floor and the kitchenette only had 4 glasses - no cutlery, plates, mugs, pans in fact a very poor excuse for a kitchen so we were never able to eat in! We went there for the ski-ing but no transport was laid on to take us to the gondola and the hotel was on the very edge of the town so a very long walk. Ended up taking taxis for the first few days until we complained and then they provided alternative transport. Hotel restaurant was the worst meal we had and they wouldn't take credit card. Also on leaving the staff were very put out that we wanted to pay our bill by credit card.
Problem with hot water and too much noise in the hotel.
The room allocation policy was super strange and had to change room 3 times from studio which is about 2 star, to double /3star/ to vip which is about 4 star. Given the hotel is generally rated 4 star its an issue.
I tried the SPA - so delightful, and bulgarian food - they cook it great! not at all
ta spa! to prosopiko...toys tropoys toy...
Lovely,modern and clean hotel. Opened in Dec 2008 so everything still looks new! Excellent location with taxi/bus station next to hotel. Centre was 10 min walk away with nice restaurants just down the road. Most of the staff spoke english which was helpful. Unfortunately during our stay there in May, the Jacuzzi and Turkish Bath were not working because they were broken??? Already!!!?? and they made no attempt to rectify the problem!
Il n a pas ete possible de regler par carte bancaire ce qui a ete fort prejudiciable pour la suite de nos vacances puisqu il a fallu regler en especes ce qui est inacceptable pour un hotel de cette categorie.
Chaque chambre dispose d'un salon avec coin cuisine complet.La piscine est magnifique et le spa très agréable.Massages très professionnels et d'un prix abordable Il n'y a pas de wifi dans les chambres. Il serait bon de mettre une horloge dans la salle de sport et à la piscine.
Very friendly staff and in a good location close to the gondola in the centre of Bansko. A relatively new hotel which was clean and well kept. The beds are incredibly uncomfortable - very hard (hard, not firm). The curtains in the bedrooms keep no light out at all so you will be awake from first light
The location,about 400 m. to the gondola, near to the centre but far from the noise.It's very clean,they fix our room every day.Most of the staff are friendly and helpfull , they do speak some english,the receptionist lady also speaks greek!The spa area it's o.k. The van to the gondola was always right on time,no waiting. The water in the pool is not very warm but after a while you get used to it.Breakfast and dinner need improvement , just average.The heat in the rooms was fine but it was +15 outside, in the winter with -10 and with those small heating equipment propably will have cold problems.In our friend's room the wind at night came in by the window with a noisy effect,very annoying.
Appartement magnifique avec un équipement complet. Très excentré de bansko pour l'été. Espérons que la position soit parfaite pour le ski. Rapport qualité prix excellent.
Le confort, la superficie de l'appartement mis à notre disposition, sa situation dans l'hotel magnifique Aucun encadrement de personnel, petit déjeuner lamentable... valable 1 jour ensuite allons voir ailleurs; aucune infos sur les offres de l'hotel... on se débrouille c'est dommage car très bel hotel
Hôtel confortable situé assez loin du centre de Bansko ( voiture nécessaire ) dans une zone en construction. Personnel correct mais peu attentif aux demandes du client. La cuisine est équipée en électroménéger mais il faut demander un kit payant pour obtenir couverts, assiettes, verres...
très bel hôtel, vue magnifique sur le golf et les montagnes.chambres spacieuses et confortables. L'hôtel qui est soit disant situé dans Bansko est en fait à 10 kilomètres dans un complexe hotelier encore en construction. On doit prendre la voiture ou les navettes pour aller skier !
Excellent facilities, quite a good location. Evening meals were pretty poor and repetative.
Outside swimming pool. Big room. Lift door closes too quickly.
The spa facilities at this hotel are excellent. The indoor pool is huge. Bansko in summer is very quiet but you can visit the Pirin National Park for superb scenery and walks. Front desk staff very helpful. Overall very good value for money. The food is okay but a little greasy. Some staff could do with smiling a little more - they are in a service industry.
Pool, spa, weather, friendliness of staff More variety on half board menu
Nice location near gondola, kind staff, decent breakfast, clean rooms. Pool area was nice, water was pleasant, sauna and steam bath were great. Quit hotel (rooms and common areas) - although we stayed during low season. Definitely not a 4 star hotel, more like a 3 star. Bed mattresses were awful. Not good enough even for a cheep motel. Breakfast was of low quality.
Location, room view, room equipment, friendly stuff, comfortable bad Room-service closed before 12.00 A.M., lobby bar closed at 1 A.M., no supermarket close to the hotel, no non-stop supermarket close to the hotel
Location is great, close to the ski center and all the restaurants and shops are minutes walk Jacuzzi and saunas wouldn't always work, lady cleaning inside spa area very rude.. Breakfast menu very limited..
Location,swimming pool,rate,room,staff. The curtains in the room where not dark in order to have an evening nap.No safe box in the room.Quallity of bread for breakfast very poor.
alli s the best, specialy warm water in pool
quitness, the room my room had a problem with the plumbing they should fix that, breakfast was basic
excellent facilities and comfort out-of-the-way location, very quiet outside of the ski season
Room, Location, baby sitting room, pool, gym, SPA facilities Water in the Jacuzzi was not hot for 3 days.
The hotel is very close to mountain. Good SPA. Spacious numbers. A convenient arrangement in settlement There is no place to dry clothes. In Ski room have disconnected heating, saved. Result: the wet boots, the broken hand. In such hotels it is impossible to save on heating small room for the equipment.
the environment autside the hotel, many places anfinish.
The town is very deserted in May and June but we were treated like royalty. The staff was attentive and the location was very convenient. I was traveling with my daughter and grandaughter as a "girls" trip. We dont speak Bulgarian but managed to ride the bus from Sofia and have a wonderful time in Bansko. I loved the scenery and the people were all friendly and helpful.
Large room, brand new building, rent ski service in the hotel, people kindness and availability. Swimming pool too small and cloudy water, missing equipment in the kitchen, quickly corrected after request, no internet connection into the room, just at the lobby, breakfast often cold, and no way to obtain a black tea... And Bansko is still a huge construction site, with hotels under construction everywhere!
The location was excellent for the ski gondola The staff on the reception was a bit cold(rude i could say) except the young blond guy who was very polite and accomodating
there is on ski pass
very nice hotel, very good value for the money, nicely designed, big rooms, extremely good location
I liked the design of the hotel (reception and the rooms); Very good location near the gondola and city centre; The hotel is very new which is good but they had opened it before they have finished part of the facilities The quality of the hotel's staff is poor; Even if we made the reservation on booking.com using our card, the hotel blocked the total amount related to our stay about 2 weeks before our staying; The breakfast needs to be improved and the related staff as well; Part of the hotel's facilities are not finished (eg. Spa and Relax)
very good and stylish hotel and in the best posiltion of the village spa and breakfast
Location is great. Rooms are spacious, nice furnished and clean. This was our second and the last stay at this hotel. Staff is very rude and very unprofessional. There are no spa facilities, there is no room service, no minibar. The hotel is new and doesn't meet the requirements of a 4 star hotel and the staff should make all the efforts to get new clients, but obviously nobody cares!!! If you have any complaints you can only speak to the manager Mrs. Stamatova, which is even worse than the reception staff. And also don't be surprised if the friends of the hotel's owner will sit in the bar and make fun of you and other tourists. Don't stay here!
Very good location near the gondola lift; nice design of the hotel, including furnitures, spacious rooms; Very poor breakfast; no posibility to pay by credit card; the staff could have been more friendly;
Location is great, very close to gondola lift. Junior Suite is a spacious double room with seating area, everything is new and the room is very clean. There is a great restaurant Fancy on the first floor. Te hotel is new and maybe it is going to be a 4 star hotel some day, but for now it is not. There is no mini bar or safe in the room. In the bathroom there is no shower cabin, just the shower sticking out of the wall. The breakfast is poor. The staff is unprofessional. I still recommend this hotel due to the location and price.
The only thing i liked about Sport Hotel was its excellent location next to the gondola that allowed ski - in & ski out. Sport Hotel wasnt ready to open one month ago, yet it did but without prices reflecting the services and quality it offered. All hotel guests where under the impression that they have booked rooms in a hotel with spa facilities. We were outraged when the hotel staff informed us that 'these facilities have not been constructed yet'. Other outrageous things where: A. Heating not working on 4th floor B. Very poor english by hotel staff C. Extra beds a poor quality sofabed that was impossible to sleep on D. No room service E. No phones on rooms F. No currency exchange at reception G. No hotel staff on bar, you had to ask at reception to call them H. No minibar / water on rooms I. Poor quality breakfast J. Breakfast starts at 8:00
At Breakfast service was poor and the food was not well prepared
The skis wardrobe should be left open at least until 17:30 (and not to close at 17:00)
Lovely hotel, modern, clean and friendly staff
food and waiter service
Good Value for money, good price per night, breakfast/dinner included. Spacious room with nice bathroom, huge bed. The staff has a lot to learn on how to handle and greet guests. They seemed moody constantly.
good breakfast, very clean, comfortable rooms the spa hours could be extended to 10:00 p.m. for late arrivals
the infrastruture and facilities were excellent and location good-majority of staff were good minority of staff looked as if they wished they somewhere else
The Lion Hotel had families in it but the noise level was low. The breakfast was plenty and food for every taste, I am vegetarian and there was plenty for me. The Hotel is very close to town, in a quiet part. The view from my room was fantastic. My room was cleaned to a high standard every day.
Value for Money, the staff were very polite and helpful. Smoking is still allowed indoors, and they do not change the bed sheets everyday.
Staff very nice and friendly No outdoor pool