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It was very conveniently located by the dam and by the county lines. The store and restaurants with were a nice option. The food at the cafe was really good. Plus the casino games were amusing. The tv was trash. No HD just a shaking snowy screen. While the cafe was good, the customer service was not.
Took a chance at staying at a casino for the first time. We were very pleased with the room, the price, location, staff and the cafe. Cannot comment on the casino or gambling since we didn't participate in that. We were so pleased we decided to stay 2 nights and we played golf in town.
Great value for the price; excellent location for those visiting Hoover Dam. Heating/ac unit was temperamental. Needed a light above shower stall.
Great staff nice room
The hotel is located just shy of Hoover Dam. Hotel property was appealing and clean. We had dinner in their steakhouse and the food was very good. That we just didn't have enough time to do more exploring in the area.
Cleanliness and friendly staff. Shower water pressure was to low and the water settings were not right. Shower water ran Hot..
The fact they redid the hotel from previous owner. Hotel looks good. When we check in the gentleman who checked us in was very pleasant and professional and worked quickly to take care of all in line. While the hotel looked good i believe the check in desk was understaffed. We waited behind 8 people for close to half an hour while there was only one person checking in guests. The cafe was also highly understaffed. We waited close to 10 minutes to be approached/seated. Once seated we waited between 10-15 minutes to which know one even came back.. We eventually got up and went to eat elsewhere. Having a nice hotel is great but very little staff to serve. I will think twice before booking a room again.
Bed was soft. Waited an 11/2 hours to check-in past check-in. They did not have the room ordered. Then the first room that was an upgrade with smaller beds was unclean, the second room was clean but still had smaller beds. The pool and spa were out of order, and the water pressure sucked in the shower.
Everything looks new. Great location for staying near Lake Mead. Smokey casino atmosphere on the ground floor.
Great location, friendly staff Property restaurant was not open (Weekends Only)
Damaged room lock. Staff gave us 4 sets of keys to use only 1 intermittently worked befor they finaly relocated us to another room. Insincere front desk staff.
Large, clean room with magnificent view from 16th. floor. Helpful staff, especially Cathy at the front desk. Will certainly visit again next year in time for the Vegas Sevens Ruby series.
Besoin de plus de personnel d'enregistrement ! Prix élevés de la nourriture Lobby enfumé Pas de café ni d'eau chaude :( pas de réfrigérateur dans la chambre
Le montant total du séjour était très bien! La longue marche vers les ascenseurs de la chambre.
Sécurité Lobby enfumé Prix élevé de la nourriture Pas de café ou d'eau chaude :-(
Il n'y a pas une cafetière dans la chambre
Les chambres sont très confortables et propres. Calmes également. Le service partout, dans les hôtels, les restaurants et le casino, était excellent. La piscine était super, pas trop de monde. Je le recommande à tous ceux qui cherchent à s'évader un peu.
Je n'ai pas aimé les cartes pour utiliser l'ascenseur et la chambre. J'ai dû en prendre une autre parce que ma carte ne marchait pas. De plus, il y a besoin d'autres personnes pour l'enregistrement à l'hôtel !
Chambres calmes Oreillers , lit enfant obsolète, employés malhonnêtes , frais cachées
upon arriving at the front entrance late at night - almost 2 am - after a long drive, we parked at the front with the intent to quickly check in and then repark and unload as we didnt have much luggage. there were multiple cars that were already parked, but the staff by the entrance insisted we park our car elsewhere without listening to our explanation. agreed he saw that we checked in and were actual guests, he became more friendly and offered help. very poor and distasteful customer service.
The room itself was very comfortable. The manager was responsive to my concerns. Housekeeping staff was unprofessional, unorganized and extremely loud in the common areas.
Great place! I almost got stuck in a smoking room. I checked in kind of late and the front desk said that because I booked through a third party, I was not guaranteed a non smoking room. I honestly hadn't thought of it. I kind of thought smoking rooms were a thing of the past. At the last second they found a non smoking room and it was great, but I would not have been happy otherwise.
The rooms are so pretty and classy and the bed is awesome! Shopping and movie theater is close!! Nothing
Nice clean rooms. Upscale styling. Poor communication with staff. Hidden fees.
It is clean, nice looking, and the room does not smell like the casino area. Most other hotels smell like the casino (smoke) so it is quite nice that this hotel does not have that smell. The pool looks really nice. There is no breakfast. The pool closed too early at 7PM. A bit on the expensive side.
My wife and I especially like the spa are, and the workout area. We used the movie theatre, the poker room, the buffet, and starbuxs. I would recommend staying here to any of my associates, the staff, the bell people, the valet, all very promt and courteous. I would have stayed another week, but the weekend rates jump...and will stay again in the future. great 4 nights.
Nice place, quite a ways off the strip but I understand they have a free shuttle to mandalay bay. It was nice for the rate I got, but for the higher rates I see for them all the time I would stay on the strip where you are closer to everything. Was only there for 1 evening so didn't see most of the amenities. Definitely a very nice place. As mentioned in another post, the distance from lobby/casino to rooms is quite a walk. Check in was very slow, during construction the relocated the check in to 2 small stands, it took 30 minutes to check in and there was only 1 person in front of me.
The spa facilities the sandy pool The short time I was there . I wish I could stay longer
The rooms were spacious and clean, and the staff was very helpful. They have a large, beautiful pool/lounge area that epitomizes the amazing Vegas experience. You can take an Uber or Lyft to the strip that's located about 15 minutes from the hotel. I would definitely recommend this hotel who wants to get the most bang for their buck. The front desk lady initially gave us the wrong room number which resulted in us getting lost and returning to the counter to verify room numbers. It was a simple mistake but very inconvenient due to the fact we were exhausted from the previous 6 hours of travel. However, it was easily fixed once we returned to the front desk. It would also be nice if there was a continental breakfast provided.
The room was very clean and updated. The pool area is very nice with comfortable chairs and umbrellas. The room was on the very end of the building next to the freeway. I could not sleep due to the noise. The front desk clerk was very rude upon checkin.
Entrée clients hotel à Part 15 minutes attente bagagiste frais (fees) perçus pour les 2 chambres( alors que je voyageais avec mes enfants et non fonctionnement internet malgré intervention technicien.
L'emplacement, le petit déjeuner, personnel serviable. Les oreillers étaient un peu trop grand et difficile.
Le personnel du casino était très gentil et serviable Salle de bain sale avec une petite douche. Pas le personnel le plus sympathique à Las Vegas (personnes à la réception)
Italian style room and upstairs patio are very nice. Nice place in funky town away from Las Vegas. We stayed in the Tuscany room. To take a shower one has to sit in a whirlpool bath and pull out a shower head. There is no shower curtain or anything that might stop accidentally showering the rest of the room. The shower head can NOT be fully turned off, and is always spraying hot water. A serious plumbing job would be needed to fix this it seems. Also, very noisy generator humming 24 hrs a day. But I guess this all goes with the Italian experience :)
Tout ! Ils ont même proposé d'imprimer nos cartes d'embarquement au moment du départ ! Pas une seule chose, franchement !
J'ai adoré mon séjour au M spa pour 1 nuit , j'aurais aimé rester 2 nuits, mais je reviendrai la prochaine fois ... Vue Propreté Personnel Chambre
La chambre était très belle et très bien aménagée. Beaucoup plus de détails qui ont rendu notre séjour merveilleux. Nous étions tellement à l'aise que nous aurions aimé rester plus longtemps ! Il n'y a rien que nous n'avons pas aimé de notre séjour. Très contents de notre choix et nous reviendrons sans aucun doute.
La chambre était incroyable ! ... surtout pour le prix. Tout était très propre. C'était un peu loin en voiture du Strip.
Les femmes de chambre
Loved the historic value and upkeep of the hotel. The staff that welcomed us was friendly and funny, and we received a very warm reception! Poor soundproofing - heard our neighbors' conversations! Breakfast is included with the room price, but restaurant was busy- no one told us we had to sign in on waiting list. Finally figured it out. Weren't sure we would get in at all! Needs a system
Overall experience was excellent. Enjoyed the museum. Learned lots about the dam. Everything was perfect.
The historical building was beautiful. The location great was perfect, with a great restaurant across the street.The breakfast was fantastic and included in the room rate.Will go back there for the great rest, close to everything. Nothing
old but classy!! loved being right in the middle of town -- easy to get to several restaurants and many shops -- wasn't told that there was coffee in lounge area on our floor -- person checking us in could have mentioned that since there are no coffee pots in room --
It was in town and walking distance to food and drinks. Overpriced for what type of room u get. It was small and cramped for $---
Very charming historic hotel. Quaint, cozy rooms. Excellent hot breakfast included. Staff friendly and helpful. Dam museum (in the hotel) definitely is worth the time. Well appointed main lobby and sitting areas. Computer/printer available too. No, it was a great place.
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We enjoyed the originality of it, it was clean and neat taking you back in time a little.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Staff and location breakfast fantastic Nope
Propre, super petit déjeuner, très calme, aucun problème, animaux de compagnie acceptés L'emplacement n'est pas très intéressant.
Personnel sympathique et arrangeant, chambre propre et spacieuse, un excellent buffet de petit-déjeuner. Rien à redire
Mario was awesome! He made our stay!
Like: The view from the patio. Dislike: Wifi was almost nonexistent, the staff was sarcastic during an early morning emergency situation, the plumbing was so bad that the shower wound up being a bath anyway, some rooms had refrigerators but not all, last tenant (or earlier) had left splash marks on the wall not cleaned off.
Lovely and quiet. Plenty of space. Tissue paper in box was like sandpaper. My only complaint. Please provide better quality tissue paper.
We liked the large room and private balcony. Staff was very friendly and helpful. Grounds well kept. Price was very reasonable. The parking lot was not full during our stay. Not sure why our room had to be on the third floor with no elevator. Mow their grass at 6:30 am!
Location and free breakfast The A/C was too noisy and outdated. There's no way to adjust the vent to where we want the cool air goes so the bed that closes to the A/C was the coldest spot in the room.
Everything was ok
The location was very convenient to the freeway for access to all areas of Henderson and LV. I liked the free newspaper during the week. The staff was friendly enough. I would stay again if in the area. The breakfast was so-so. The breakfast staff was a bit pushy, although I think they were just trying to be helpful. My husband liked the hot breakfast-eggs and sausage, I prefer more fresh fruit and melon. The beds were not super comfortable, just okay.
There was no airport shuttle. There were tons of kids here and they yelled and screamed and banged on our door late waking us up. The hotel staff did nothing. The kids over ran the swimming pool, adults could not use it, it smelled like a urinal. The kids ruined the breakfast making it uneatable. We planned an early start for some reason breakfast is at 7 am, really??? The kids ruined our time here, no one was in charge of them as they ran the motel grounds unchecked.
Quiet....peaceful.....no one bothered me! Nothing. Will stay again.
Nice size room The curtains did not block the sun so don't plan on doing any sleep from sun up 2 sun down. Meat in breakfast was all gone or disgusting.
its New no
Clean, amenities , staff, pool, breakfast, and room were beautiful No
Love the free hot breakfast in the morning. The free access to the gym across the street. Microwave in the unit and fridge. Parking kinda sucks if you come in late. Gym on the site has no weights, should have Dumbbells.
The Breakfast was very good It was definitely out of the way from downtown Vegas
The staff was very friendly. Our room was beyond gross. We had dried blood on our pillows and comforter. The bathroom was equally as gross and dirty.
The amenities and atmosphere excellent. Room well appointed and decorated. Shower/tub drain was mostly clogged on first use, but it was immediately resolved by their maintenance staff, so it wasn't really an issue.
Great room that travelers can quickly access from parking lot. Some rooms have exterior doors. The staff is wonderful!
My husband and I took our 9 month old son to Henderson for an Ironman (triathlon) competition. What could have been a complete disaster turned out to be an incredible trip. We were lucky to use my husbands points for the entire trip (which included a Holiday Inn in Hollywood CA as well as a Holiday Inn by The Grand Canyon) totalling 13 days. This hotel was especially great because they catered to us and the racers who had to get up at 4-5 am to get out to the course. They specifically had breakfast out early for those who were racing that morning. The location was great and within walking distance to everything necessary. The staff were incredibly friendly and nice to our son. The rooms were clean and spacious and we were lucky to get put close to the laundry facilities which were a god send which a 9 month old. I would definitely recommend this Holiday Inn as well as the town of Henderson who held an incredible event.
The staffs were generally friendly and the hotel provides hot meals every morning. Few nights in a week they hold cheese and wine receptions for guests to hang out.
Customer service and the location is great for friends and family. Queite and away from the strip.
Located in a nice area of Las Vegas away from the Strip but close enough if you want the entertainment. Easy access to the airport, car rental and freeway access. Hotel nicely decorated, clean, & comfortable. Breakfast offered a good variety of food with great service and if you didn't like what you were offered, there are plenty of fast food restaurants nearby. We would definitely stay there again.
The up grades they have done to the rooms are really nice, beds are comfortable, staff are always help and happy to see you, if you need anything they are right there, we asked for a late check out and that was no problem. We have stayed here a few times and have always enjoyed it. Close to everything, shopping, mall, dining..
Personnel were friendly and courteous. Hotel and parking lot were very clean. Rooms were very clean and comfortable. Would definately stay again.
Checked in to the hotel the clerk was the rudest employee that I have ever delt with will never go back with so many hotels to choose from and a women like that who works for such a great company never again
tHE LADY AT THE FRONT DESK i THINK HER NAME WAS X WAS VERRRRY RUDE TO ME AND MY FAMILY THE YOUNG LADY NEEDS TO GO TO CUSTOMER SERVICE 101 SCHOOL, WOULD NEVER STAY THERE AGAIN BECAUSE OF HER